Credit Terms of Use & Refund Policy
Last updated: April 28, 2026
Credit Types
GenToon Credits are service tokens used for AI comic creation and come in two types.
Type A Credits — Membership Credits
Credits automatically granted monthly as part of your subscription plan.
- Auto-granted on subscription renewal (Starter 2,000 / Pro 5,000 / Premium 27,000)
- Valid only within the subscription period (1 month); remaining credits expire upon renewal
- Upon subscription cancellation, remaining Type A credits expire at the end of the current period
Type B Credits — Purchased Credits
One-time credits purchased separately from the pricing page.
- Purchased via credit packs (500 / 1,500 / 2,500 / 5,000 credits)
- Valid for 1 year (365 days) from the date of purchase; auto-expire after
- Retained regardless of subscription cancellation; consumed after Type A credits are depleted
Credit Usage
Credits are automatically deducted when using AI features in the studio.
- Priority: Type A (membership) credits are consumed first, then Type B (purchased) credits
- Credit costs: Standard image 18 credits, High-quality image 35 credits, Text generation 1 credit
- Paths: Pricing page → Buy credit pack / Studio → AI image & script generation
Credit Validity Period
Type A (Membership) Credits: Valid only within the subscription period (1 month). Remaining credits expire upon renewal.
Type B (Purchased) Credits: Valid for 1 year (365 days) from the date of purchase. Unused credits are automatically forfeited after expiration.
Refund Policy
Type A (Membership) Credit Refunds
- Upon cancellation, service remains available until the end of the current period; remaining Type A credits expire with it
- Subscription fee is fully refundable within 7 days of payment and only if no credits have been used
- After 7 days or if any credits have been used, no subscription fee refund; service remains until period end
Type B (Purchased) Credit Refunds
- Fully unused: Full refund within 1 year of purchase
- If even 1 credit has been used, Type B credits are non-refundable
- No refund after the validity period (1 year) regardless of usage
Refund method: Refunded to the same payment method used for the original purchase.
Processing time: 3-5 business days from the refund request date.
Purchase Limit
The maximum Type B (purchased) credit purchase per transaction is ₩100,000 (KRW).
Transfer and Gift Policy
Credits you hold cannot be directly transferred to another user. However, you may use the “Credit Gift” feature to make a separate payment that deposits new credits into another user’s account immediately.
- Direct transfer of held credits between users is prohibited.
- Gift feature: a separate payment by the sender deposits new credits into the recipient’s account immediately.
- Gift payments are treated as immediately delivered digital content and are therefore non-refundable (per Korean E-Commerce Consumer Protection Act, Article 17(2) proviso).
- Gifted credits are added to the recipient’s Type B (top-up) balance and are subject to the standard refund policy of these Terms.
Contact
For credit-related inquiries, please contact our support team.
Email: service@gentoon.ai
