> Documentation index: https://www.gentoon.ai/llms.txt

# How to sign in

Sign in to GenToon with Google, Apple, Kakao, or a code sent to your email — plus what to check when you first sign up and fixes for common sign-in problems.

https://www.gentoon.ai/en/help/account/sign-in · Last updated October 30, 2026

## Overview

GenToon doesn’t use passwords. You can sign in with a Google or Apple account or with a 6-digit code sent to your email, and on the Korean site you can also use a Kakao account. The first time you sign in, your account is created as soon as you agree to the sign-up terms.

| Sign-in method | Good to know |
| --- | --- |
| **Continue with Google** | Available in every language |
| **Sign in with Apple** | Available in every language |
| **Continue with Kakao** | On the web, shown on the Korean site only |
| Email code | Sign in with a 6-digit code sent to your email. No password needed |

## Where to find it

Click **Log In** in the top-right corner to open the **Sign in to GenToon** window. On a phone-sized screen, tap the sign-in icon in the top-right corner instead. The window has the same buttons as the sign-in screen below.

![The Sign in to GenToon screen](https://pub-6e5feb091fa740fa80f3a5a12a895d23.r2.dev/help-center/shots/en/sign-in-page.643129ff.1x.webp)
*The **Sign in to GenToon** screen*

## Signing in with Google, Apple, or Kakao

1. On the sign-in screen, click the button for the account you want to use.

   ![On the sign-in screen, click the button for the account you want to use.](https://pub-6e5feb091fa740fa80f3a5a12a895d23.r2.dev/help-center/shots/en/sign-in-page.643129ff.1x.webp)
2. In the window that opens, sign in to that service and allow GenToon to use your information.
3. If it’s your first time, the **Finish creating your account** window appears. Agree to the items you need and click **Agree and sign up** to finish.

## Signing in with an email code

1. On the sign-in screen, enter your email address in the **Email address** field and click **Send code**. In the GenToon app, tap **Continue with email**, agree to the required items, and tap **Agree and continue** to open the email field.

   ![On the sign-in screen, enter your email address in the Email address field and click Send code. In the GenToon app, tap Continue with email, agree to the required items, and tap Agree and continue to open the email field.](https://pub-6e5feb091fa740fa80f3a5a12a895d23.r2.dev/help-center/shots/en/sign-in-page.643129ff.1x.webp)
2. Enter the 6-digit code from the email — it’s checked as soon as all 6 digits are in. If the screen doesn’t move on, click **Verify**.
3. If you’re using that email for the first time, the sign-up consent window appears, and your account is created once you agree. In the app, it’s created right away with the consent you gave at the start.

> **Note:** Codes only work for a short time. If the code has expired or you’ve entered it wrong several times, get a new one with **Resend code**. You can request a new code after a short wait.

## When you first sign up

- Agreeing to the Terms of Service (including the age requirement) and to the collection and use of personal information is **required**.
- Receiving promotional messages (check-in reminders, deals, events) by email and app notification is **optional**. You can sign up without it and change it later in [Notification settings](https://www.gentoon.ai/en/help/account/notifications).
- If you just close the consent window, sign-up isn’t finished. The window appears again the next time you sign in.
- New accounts start on the **Free** plan and get 150 credits every month.

## Good to know

> **Tip:** If you last signed in with Google, Apple, or Kakao in this browser (or on this device in the app), that button is marked **Last used**. **Sign in with the method you first signed up with** to get into the same account. Signing in with a code sent to your account’s email address also gets you into the same account — but if you signed up with Apple and chose Hide My Email, sign in with Apple. Signing in any other way may create a new account.

> **Note:** Google sign-in is sometimes blocked inside in-app browsers, such as those in KakaoTalk or Instagram. If that happens, sign in with an email code, or open the page in a browser like Chrome or Safari.

> **Note:** If you sign in to the GenToon app the same way, it’s the same account as on the web. In the app, Kakao sign-in is shown in every language.

## FAQ

**I’m not getting the code email.**

Code emails often land in the spam or promotions folder. School and work mailboxes can delay or block outside mail, so wait a few minutes or try a personal email address. You can also use another sign-in method.

**It says my sign-in has expired.**

The sign-in window expires if it’s left open too long. Start again from the sign-in screen.

**I forgot my password.**

GenToon doesn’t use passwords. Sign in with the method you first signed up with, or get a code sent to the email you signed up with.

**I deleted my account and can’t sign up again with the same email.**

After you delete your account, you can’t sign up with the same email for 30 days. [Delete your account](https://www.gentoon.ai/en/help/account/delete-account)

## Related articles

- [Change your name and profile photo](https://www.gentoon.ai/en/help/account/profile-settings)
- [Delete your account](https://www.gentoon.ai/en/help/account/delete-account)
- [Using GenToon on the web and in the app](https://www.gentoon.ai/en/help/getting-started/web-and-app)