> Documentation index: https://www.gentoon.ai/llms.txt # Cancellation and refunds How to cancel your plan, what changes when you do, and refunds by situation: within 7 days of paying, purchased credits, and in-app purchases. https://www.gentoon.ai/en/help/credits-and-billing/cancel-and-refund · Last updated October 30, 2026 ## Overview You can cancel your plan at any time. After canceling, **you can keep using everything until the period you paid for ends**, and you won’t be charged again. Within 7 days of paying, you can also withdraw from the purchase and get a refund — [contact us](https://www.gentoon.ai/en/help/support/contact-support) to ask. Canceling alone doesn’t request a refund. Early-cancellation refunds for yearly plans are covered separately in [Yearly plans](https://www.gentoon.ai/en/help/credits-and-billing/annual-billing). ## Where to find it The **Cancel Subscription** button is on the **Current Plan** card in **Account** › **Subscription**. Subscriptions started through the App Store or Google Play are canceled in your device’s subscription settings. ![Cancel Subscription in Subscription](https://pub-6e5feb091fa740fa80f3a5a12a895d23.r2.dev/help-center/shots/en/settings-subscription.0987dcfa.1x.webp) ***Cancel Subscription** in **Subscription*** ## Canceling your plan 1. In **Account** › **Subscription**, click **Cancel Subscription**. ![In Account › Subscription, click Cancel Subscription.](https://pub-6e5feb091fa740fa80f3a5a12a895d23.r2.dev/help-center/shots/en/settings-subscription.0987dcfa.1x.webp) 2. In the **Before you cancel** window, read what will change. It shows, for your account, how long you can keep using your plan and what happens to your remaining plan credits. 3. Under **How to cancel**, check the option to keep using your plan until the billing period ends and then cancel. If you can ask for a refund — within 7 days of paying, or on a yearly plan — a note saying so appears below it, with a **Contact us** link. Canceling alone doesn’t request a refund, so if you want one, use that link or [contact us](https://www.gentoon.ai/en/help/support/contact-support). ![Under How to cancel, check the option to keep using your plan until the billing period ends and then cancel. If you can ask for a refund — within 7 days of paying, or on a yearly plan — a note saying so appears below it, with a Contact us link. Canceling alone doesn’t request a refund, so if you want one, use that link or contact us.](https://pub-6e5feb091fa740fa80f3a5a12a895d23.r2.dev/help-center/shots/en/settings-cancel-dialog.8aa3d3f7.1x.webp) 4. Telling us why is optional. Click **Cancel subscription** and you’re done. ![Telling us why is optional. Click Cancel subscription and you’re done.](https://pub-6e5feb091fa740fa80f3a5a12a895d23.r2.dev/help-center/shots/en/settings-cancel-dialog.8aa3d3f7.1x.webp) 5. Your subscription status changes to **Active until period ends**, and we send you a confirmation email. ## What changes when you cancel - You keep your current plan until the period you paid for ends. You won’t be charged again. - Your remaining plan credits can be used until then. After that, you get free plan credits instead. On a yearly plan, you keep getting your plan credits every month until then. - Credits you bought or were gifted stay with you after you cancel. - Your works and characters stay as they are. > **Tip:** Changed your mind? Click **Keep subscription** before the period ends to undo the cancellation. You’ll then be charged again on your next billing date, and your plan keeps renewing automatically. It can’t be undone for a payment that was already refunded. To switch to a different plan, see [Change your plan](https://www.gentoon.ai/en/help/credits-and-billing/change-plan). ## Getting a refund ### Plan payments — within 7 days You can withdraw from a purchase within 7 days of paying. Canceling alone doesn’t request a refund, so [contact us](https://www.gentoon.ai/en/help/support/contact-support) and choose **Payment Inquiry** before the deadline. You can also start from the **Contact us** link in the cancellation window. Under Article 8 of our Terms, **we subtract only the credits you’ve already used** and refund the value of your unused plan credits to your original payment method. - When the refund is complete, your plan ends at that point and your remaining plan credits are removed. Purchased credits stay. - On a monthly plan, payments aren’t refunded after 7 days. If you cancel, you can still use your plan until the period you paid for ends. Yearly plans can still ask for an early-cancellation refund after 7 days under Article 6-2 of our Terms — [contact us](https://www.gentoon.ai/en/help/support/contact-support). ### Purchased credits You can request a refund for **the unused part** of credits you bought in credit packs on the website. [Contact us](https://www.gentoon.ai/en/help/support/contact-support) and choose **Payment Inquiry**, and we’ll check it under our [Credit Terms & Refund Policy](https://www.gentoon.ai/en/credit-policy) and refund your original payment method. For packs bought in the app, ask the store as described below. ### If you paid in the app Apple or Google handle refunds for purchases made through the App Store or Google Play. Request a refund from that store’s purchase history. If the store refunds a purchase, those credits are removed from your account. ## Good to know > **Note:** A separate payment you make to gift credits to someone can’t be withdrawn or refunded, because the credits go into their account the moment you pay. > **Note:** If a payment fails, we retry it a few times. If it keeps failing, your account may move to the free plan, so check your payment method if you get a payment-failure notice. > **Important:** Deleting your account doesn’t automatically cancel a subscription started through the App Store or Google Play. Cancel it in the store before you delete your account. ## FAQ **How can I tell my cancellation went through?** Once you cancel, your subscription status changes to **Active until period ends**. You can check it in **Subscription**, and you also get a confirmation email. **How long does a refund take?** Refunds go back to your original payment method once we’ve checked the request, and we email you the result. Depending on your card company, it can take a few more days for the money to show up. **I used some credits. Can I still get a refund?** Within 7 days of paying, you can still get a refund even if you used some credits. We subtract the credits you used and refund the rest. [Contact us](https://www.gentoon.ai/en/help/support/contact-support) before the deadline to ask. **I canceled, but I was charged again the next month.** If you were charged again after canceling, we’ll look into it right away. Check your payments in **Billing History**, then [contact us](https://www.gentoon.ai/en/help/support/contact-support) with the date and amount of the charge. ## Related articles - [Yearly plans](https://www.gentoon.ai/en/help/credits-and-billing/annual-billing) - [Change your plan — upgrade, downgrade, or switch billing cycle](https://www.gentoon.ai/en/help/credits-and-billing/change-plan) - [Payment history and receipts](https://www.gentoon.ai/en/help/credits-and-billing/receipts) - [Contact support](https://www.gentoon.ai/en/help/support/contact-support)