> Documentation index: https://www.gentoon.ai/llms.txt

# Change your plan — upgrade, downgrade, or switch billing cycle

What happens when you upgrade, downgrade, or switch between monthly and yearly: when it takes effect, what you’re charged, and what happens to your credits.

https://www.gentoon.ai/en/help/credits-and-billing/change-plan · Last updated October 30, 2026

## Overview

You can change your plan at any time. **Upgrades take effect right away**, and **downgrades take effect on your next billing date**. What you’re charged when you upgrade depends on whether you pay in Korean won (₩) or US dollars (US$), and on whether your plan is monthly or yearly.

| Change | When it takes effect | Charged now |
| --- | --- | --- |
| Upgrade — monthly plan paid in won (Toss Payments) | Right away. A new billing period starts today | The full monthly price of the new plan |
| Upgrade — plan paid in dollars (Polar) | Right away. Your next billing date stays the same | The difference for the days left in this billing period |
| Upgrade — yearly plan | Right away. Your renewal date stays the same | The difference for the time left |
| Downgrade | On your next billing date (for yearly plans, when the year ends) | Nothing |
| Switch monthly ↔ yearly | On your next billing date | Nothing — the next payment is charged on the new cycle |

## Where to find it

Click **Change Plan** in **Account** › **Subscription**, or go straight to the **Pricing** page. The page opens with the **Yearly** tab selected. On the tab for your current billing cycle (**Monthly** if you pay monthly), your current plan is marked **Current Plan**.

![Change Plan in Subscription](https://pub-6e5feb091fa740fa80f3a5a12a895d23.r2.dev/help-center/shots/en/settings-subscription-manage.92e33e68.1x.webp)
***Change Plan** in **Subscription***

## Upgrading

1. The **Pricing** page opens with the **Yearly** tab selected. You can only change plans on the tab for your current billing cycle, so if you pay monthly, select **Monthly** first. Then click the button on a higher plan.

   ![The Pricing page opens with the Yearly tab selected. You can only change plans on the tab for your current billing cycle, so if you pay monthly, select Monthly first. Then click the button on a higher plan.](https://pub-6e5feb091fa740fa80f3a5a12a895d23.r2.dev/help-center/shots/en/pricing-page.9e9fa7df.1x.webp)
2. If a confirmation window appears, review it, then complete the payment on **Pricing**. If you pay in dollars or have a yearly plan paid in won, the window shows the amount you’ll be charged now and the credits you’ll get, and the charge goes to your saved payment method right away. On a monthly plan paid in won, no window shows the amount: if you have plan credits left, a window first tells you how many carry over, and once you register your card in the card window that opens next, the monthly price shown on the plan’s card is charged right away.
3. Once the payment on **Pricing** goes through, your new plan applies right away. Check your plan and next billing date in **Subscription**.

   ![Once the payment on Pricing goes through, your new plan applies right away. Check your plan and next billing date in Subscription.](https://pub-6e5feb091fa740fa80f3a5a12a895d23.r2.dev/help-center/shots/en/settings-subscription.0987dcfa.1x.webp)

### If you’re on a monthly plan paid in Korean won

- You’re charged the full monthly price of the new plan, and a new billing period starts today.
- **Your remaining plan credits carry over to the new plan.** For this billing period you can use the new plan’s credits plus what you had left, and from your next billing date you’ll get the new plan’s monthly amount.
- If you had a downgrade or cancellation scheduled, upgrading removes it.

### If you pay in US dollars

- The difference for the days left in this billing period is charged to your saved payment method right away. Tax may be added depending on where you live.
- If the charge doesn’t go through, your plan stays the same and you aren’t charged. Your bank may require extra verification, so check your payment method and try again.
- You don’t get the new plan’s full monthly credits at once. Your plan credits go up by the difference between the two plans’ monthly credits, prorated for the days left in this billing period (this month, on a yearly plan). The confirmation window shows the credits you’ll have.
- Your next billing date stays the same, and the new plan’s price is charged from that date.

## Downgrading

1. On the **Pricing** page, select **Monthly** first if you pay monthly, then click the button on a lower plan. On a tab that doesn’t match your billing cycle, other plans’ buttons are locked.
2. In the confirmation window on **Pricing**, check the date it will take effect, then schedule it. Nothing is charged now.
3. You keep your current plan’s benefits until that date. The plan card on **Pricing** shows **Downgrade Scheduled**, and you can cancel the scheduled change at any time before then.

> **Note:** From the day the lower plan kicks in, you’re charged that plan’s price and your plan credits are refilled at that plan’s amount. On a yearly plan, unless you’ve also scheduled a switch to monthly, a full year at the lower plan’s yearly price is charged that day. Plan limits such as how many characters you can keep change at the same time. There’s no Free plan card on the pricing page — to go back to Free, cancel your plan ([Cancellation and refunds](https://www.gentoon.ai/en/help/credits-and-billing/cancel-and-refund)).

## Switching between monthly and yearly

Use the **Monthly** / **Yearly** switch at the top of the **Pricing** page, then schedule the switch on your current plan’s card. The new cycle starts **on your next billing date**, and your current cycle stays as it is until then. You can undo it with **Cancel switch**. While a cycle switch is scheduled, you can’t upgrade or downgrade — to change plans, undo the switch with **Cancel switch** first. For yearly plans, see [Yearly plans](https://www.gentoon.ai/en/help/credits-and-billing/annual-billing).

## FAQ

**I upgraded, but my plan didn’t change.**

Your plan only changes once the payment goes through. For dollar payments, your plan doesn’t change unless the difference is charged. Check **Billing History** and **Subscription** after a little while, and if you were charged but the change didn’t apply, [contact us](https://www.gentoon.ai/en/help/support/contact-support).

**Do I get money back for the rest of my old period when I upgrade?**

You don’t get money back for the rest of your old period when you upgrade. On a monthly plan paid in won, a new billing period starts on the day you upgrade, and your remaining plan credits carry over to the new plan.

**Can I change plans while a cancellation is scheduled?**

If you pay monthly in won or pay in dollars, you can upgrade while a cancellation is scheduled, and upgrading removes it so your plan keeps renewing. On a yearly plan paid in won, you can’t upgrade while a cancellation is scheduled — click **Keep subscription** first, then upgrade on **Pricing**. If you pay in dollars and try to downgrade, you’ll see a message that it can’t go through because of the scheduled cancellation, so click **Keep subscription** first here too. If you pay in won, scheduling a downgrade removes the scheduled cancellation, and the lower plan’s price is charged on your next billing date (for yearly plans, when the year ends).

**I subscribed in the app.**

Subscriptions started through the App Store or Google Play are changed or canceled in that store’s subscription settings.

## Related articles

- [Plans at a glance](https://www.gentoon.ai/en/help/credits-and-billing/plans)
- [Yearly plans](https://www.gentoon.ai/en/help/credits-and-billing/annual-billing)
- [Cancellation and refunds](https://www.gentoon.ai/en/help/credits-and-billing/cancel-and-refund)