> Documentation index: https://www.gentoon.ai/llms.txt

# Redeem a coupon

How to redeem a plan pass or credit coupon code, and how each type of coupon applies and ends.

https://www.gentoon.ai/en/help/credits-and-billing/coupons · Last updated October 30, 2026

## Overview

Redeem coupon codes from events or partners under **Coupons & Vouchers** in **Account** › **Subscription**. There are two main kinds of coupons.

| Coupon type | When you redeem it |
| --- | --- |
| Plan pass | If you’re on the free plan or your subscription has ended, you use that plan for a set period starting when you redeem it, and you get that plan’s plan credits. If you’re already on a paid plan, your plan doesn’t change and only your access period is extended |
| Credit coupon | Credits are added straight to your **Purchased Credits** |

## Where to find it

The **Open Coupon Box** button is on the **Coupons & Vouchers** card in **Account** › **Subscription**. In the Android app, use the **Redeem a coupon** section on the **Profile** › **Subscription** screen. Coupons can’t be redeemed in the iPhone and iPad app.

![The code field on the Coupons & Vouchers card](https://pub-6e5feb091fa740fa80f3a5a12a895d23.r2.dev/help-center/shots/en/coupon-entry.2cf6c62a.1x.webp)
*The code field on the **Coupons & Vouchers** card*

## Step by step

1. In **Account** › **Subscription**, click **Open Coupon Box** to open the code field.

   ![In Account › Subscription, click Open Coupon Box to open the code field.](https://pub-6e5feb091fa740fa80f3a5a12a895d23.r2.dev/help-center/shots/en/coupon-entry.2cf6c62a.1x.webp)
2. Enter your coupon code. Upper- and lowercase letters are treated the same.
3. Click **Apply** and the result appears as a card. A plan pass shows its end date and the time added; a credit coupon shows the credits you received.

   ![Click Apply and the result appears as a card. A plan pass shows its end date and the time added; a credit coupon shows the credits you received.](https://pub-6e5feb091fa740fa80f3a5a12a895d23.r2.dev/help-center/shots/en/coupon-entry.2cf6c62a.1x.webp)

## How plan passes work

- If you’re on the free plan or your subscription has ended, the pass period starts when you redeem it and you get that plan’s plan credits.
- If you’re already on a paid plan, your plan and credits stay the same and only your access period is extended. Your plan doesn’t change even if the pass is for a higher plan. Subscriptions paid in US dollars or through the App Store or Google Play are still charged on their usual billing dates during this time.
- A pass in progress appears on the **Coupons & Vouchers** card with the date the benefit ends.
- When the pass ends, you return to where you were before: to your previous paid plan if you had one, or to the free plan if not. Any plan credits you have left are replaced with the plan credits of the plan you return to, and your **Purchased Credits** and **Gifted Credits** stay as they are.

> **Note:** While you use a plan through a pass without a paid subscription, the [subscriber price](https://www.gentoon.ai/en/help/credits-and-billing/buy-credits) doesn’t apply when you buy credits. If you redeemed the pass while on a paid subscription, or you’re using an education student pass, the subscriber price still applies.

## If the code doesn’t work

- Check the code for typos. Spaces and upper- or lowercase letters don’t affect the result.
- Each coupon has its own valid period and number of uses. Expired coupons, coupons you’ve already used, and coupons that have run out can’t be redeemed.
- Some coupons have conditions, such as being valid only before your first payment. An education pass can’t be redeemed while you’re on a different paid plan, so redeem it after your current plan ends. Check the message on screen.

## FAQ

**What does the date in my coupon list mean?**

The date in your coupon list is when the coupon’s benefit ends. It isn’t the deadline for entering the code.

**Can I enter a coupon on the pricing page?**

Coupons can’t be redeemed on the pricing page. On the web, redeem them under **Coupons & Vouchers** in **Account** › **Subscription**.

**Is my regular subscription charged during a plan pass?**

For subscriptions paid in Korean won, automatic payments pause during the pass and resume when it ends. Subscriptions paid in US dollars or through the App Store or Google Play are still charged on their usual billing dates during the pass.

## Related articles

- [Plans at a glance](https://www.gentoon.ai/en/help/credits-and-billing/plans)
- [How credits work](https://www.gentoon.ai/en/help/credits-and-billing/how-credits-work)
- [Earn free credits](https://www.gentoon.ai/en/help/credits-and-billing/free-credits)