Privacy Policy
Effective January 1, 2025 | Last revised May 9, 2026
Fairium (hereinafter “the Company”) values the personal information of users of the GenToon service (hereinafter “the Service”) and complies with applicable data protection laws, including the Korean Personal Information Protection Act (PIPA). This Privacy Policy describes the categories of personal information we collect, the purposes for which we use it, the retention periods, third-party disclosures, and the rights available to data subjects.
1. Categories of Personal Information Collected and Methods of Collection
A. Categories Collected
| Category | Required | Optional |
|---|---|---|
| Sign-up | Email, name (provided via OAuth for social login) | Profile image |
| Payment | Card brand, last four digits of card number (via Polar) | Tax receipt information (phone number or business registration number) |
| Service usage | IP address, access logs, service usage records, device information (User-Agent) | Generated content, reference images, community nickname and bio |
| Customer support | Email, inquiry content | — |
B. Methods of Collection
- Direct input during sign-up and service use on the website
- Social login via Google or Kakao OAuth
- Automatic collection during payment processing via Polar
- Automatic generation and collection through cookies, logs, and similar technologies during service use
- Collection during customer inquiries via email or the Help page
2. Purposes of Processing Personal Information
- Member management. Identity verification, prevention of unauthorized use, complaint resolution, and delivery of notices
- Service provision. AI image and script generation, project storage, character management, and community operation
- Payment and billing. Subscription payments, credit purchases, refunds, and issuance of tax receipts and invoices
- Service improvement. Usage statistics analysis, error detection (Sentry), and service quality enhancement
- Marketing (optional). Event and benefit notifications (only with prior consent)
3. Retention and Use Periods
The Company destroys personal information without delay once the purpose of processing has been fulfilled. However, where retention is required by applicable law, the information shall be securely stored for the prescribed period before destruction.
| Data | Retention Period | Legal Basis |
|---|---|---|
| Member information | Until account deletion | User consent |
| Contract and payment records | 5 years | Act on Consumer Protection in Electronic Commerce, Art. 6 |
| Consumer complaint and dispute resolution records | 3 years | Act on Consumer Protection in Electronic Commerce, Art. 6 |
| Access logs | 3 months | Protection of Communications Secrets Act, Art. 15-2 |
| Tax receipt and invoice issuance records | 5 years | Framework Act on National Taxes, Art. 85-3 |
4. Provision of Personal Information to Third Parties
The Company does not provide personal information to third parties without the user's consent. However, the minimum necessary information is shared with the following parties for the purpose of providing the Service.
| Recipient | Purpose | Data Provided | Retention |
|---|---|---|---|
| Polar (Global) | Global subscription / credit payment processing and refunds | Payment information, purchase amount | 5 years after transaction completion |
| Toss Payments (Korea) | Korean subscription / credit payment processing, refunds, cash receipt and tax invoice issuance | Payment information, purchase amount, card details (when issuing billing key) | 5 years after transaction completion |
| Google LLC | Social login, AI image generation (Gemini API) | Email and profile (for login); generation prompts and reference images (for AI generation) | Until termination of service use |
| Kakao Corp. | Social login | Email, nickname, profile image (as provided by Kakao OAuth) | Until termination of service use |
Personal information may also be disclosed where required by law, such as upon presentation of a warrant by investigative authorities.
5. Entrustment of Personal Information Processing
The Company entrusts the processing of personal information to the following service providers for the purpose of operating the Service. In each entrustment agreement, the Company ensures the safe handling of personal information in accordance with applicable data protection laws.
| Processor | Entrusted Tasks |
|---|---|
| Supabase Inc. | Database hosting, user authentication, and file storage |
| Vercel Inc. | Web application hosting and CDN |
| Google Cloud (Gemini API) | AI image and text generation |
| Upstash Inc. | Distributed caching and rate limiting (Redis) |
| Functional Software Inc. (Sentry) | Error monitoring and performance tracking |
| Resend Inc. | Email delivery |
| Google LLC (Google Analytics / GA4) | Website usage analytics and service improvement |
| Microsoft Corporation (Clarity) | User behavior analytics (heatmaps and session replay) for service improvement |
🤖 AI Model Training Disclosure
GenToon does not use your prompts, uploaded reference images, or generated outputs to train any AI model. Generation is performed via the Google Gemini API; per Google's policy, paid API calls are not used for model training. We also do not build any internal training dataset from user content. Any future change to this policy will be notified in advance and require your explicit consent.
6. Overseas Transfer of Personal Information
Among the processors listed above, personal information is transferred overseas to the following entities located outside the Republic of Korea.
| Recipient | Country | Data Transferred | Method |
|---|---|---|---|
| Supabase Inc. | United States (AWS ap-northeast-2 region) | Member information, project data, files | Network transmission |
| Vercel Inc. | United States (global edge network) | Service usage logs | Network transmission |
| Google LLC | United States | Prompts, reference images | Transmitted via API calls |
| Upstash Inc. | United States | User ID or IP address (hashed) | Transmitted via API calls |
| Sentry (Functional Software Inc.) | United States | Error logs, partial user ID | Automatic SDK transmission |
7. Rights of Data Subjects and How to Exercise Them
Users (data subjects) may exercise the following rights at any time:
- Right to access personal information
- Right to request correction of inaccurate information
- Right to request deletion of personal information
- Right to request suspension of processing
You may exercise these rights through Settings > My Account within the Service or by contacting our support team at service@gentoon.ai. Requests will be processed within 10 days of receipt. If processing is delayed, we will notify you of the reason.
8. Destruction of Personal Information
- Personal information shall be destroyed without delay once the retention period has expired or the processing purpose has been achieved.
- Electronic files: Permanently deleted using methods that prevent recovery.
- Paper documents: Shredded or incinerated.
- Upon account deletion, all projects, characters, generated images, and files stored in the Service are immediately deleted. Trashed projects are permanently deleted after the 30-day retention period has elapsed.
9. Use of Cookies
The Company uses the following cookies:
| Cookie | Purpose | Duration |
|---|---|---|
| Session cookie (Supabase Auth) | Maintaining login state | End of session |
| csrf_token | CSRF attack prevention | 1 hour |
| Language preference cookie | Retaining selected language preference | Session |
| Google Analytics (GA4) cookies | Service usage analytics and service improvement | Up to 2 years |
| Microsoft Clarity cookies | User behavior analytics (heatmaps and session replay) for service improvement | Up to 1 year |
By using the Service (signing up or logging in), you are deemed to have consented to this Privacy Policy, and the analytics cookies listed above will be collected automatically. You may refuse the storage of cookies through your web browser settings. However, blocking cookies may restrict your ability to use certain features, such as logging in.
10. Measures to Ensure the Security of Personal Information
The Company implements the following measures in accordance with applicable data protection laws:
- Access control. Access to personal information is restricted to the minimum number of authorized personnel, and administrator accounts are managed via UUID-based whitelisting.
- Encryption. Passwords are stored using one-way hashing, and payment card information is processed by Polar in compliance with PCI-DSS standards. All communications are encrypted using TLS (HTTPS).
- Security headers. Security headers including HSTS, CSP, and X-Frame-Options are applied to prevent web-based attacks.
- Access restrictions. CSRF tokens, API rate limiting, and IP-based anomalous access blocking are implemented.
- Monitoring. Real-time error detection and security event monitoring are performed through Sentry.
11. Personal Information of Children Under 14
The Company does not collect personal information from children under the age of 14. If a user is identified as being under 14 years of age, the Company will delete the account and destroy the collected information without delay.
12. Data Protection Officer
- Name
- Jung-hwi Kim
- Title
- Representative / DPO
- Contact
- service@gentoon.ai
13. Remedial Agencies for Privacy Infringement
If you need to report or seek consultation regarding a privacy infringement, you may contact the following organizations:
- Personal Information Protection Commission (PIPC)
- privacy.go.kr / Tel: 182
- Korea Internet & Security Agency (KISA)
- privacy.kisa.or.kr / Tel: 118
- Supreme Prosecutors' Office, Cybercrime Investigation Division
- spo.go.kr / Tel: (02) 3480-2000
- National Police Agency, Cyber Bureau
- ecrm.police.go.kr / Tel: (02) 392-0330
14. Changes to This Policy
- This Privacy Policy may be amended due to changes in applicable laws, regulations, or internal policies of the Company.
- Any amendments will be announced within the Service at least 7 days prior to the effective date of the change.
- This Policy has been in effect since January 1, 2025. The revision dated May 9, 2026 takes effect on the same date.
15. Politica di conservazione dei messaggi
La Società applica periodi di conservazione differenziati a seconda del tipo di messaggi scambiati all'interno del Servizio.
Chat con personaggi AI
Le conversazioni con i personaggi AI vengono conservate indefinitamente finché non le elimini tu stesso. Per ottimizzare lo spazio di archiviazione, le sessioni inattive per un anno (365 giorni) vengono automaticamente archiviate, e i singoli messaggi inattivi per due anni (730 giorni) vengono eliminati automaticamente e definitivamente. I messaggi che hai aggiunto ai preferiti (salvati) sono esclusi dall'eliminazione automatica e conservati finché non li rimuovi dai preferiti.
Messaggi diretti tra utenti (DM)
I messaggi diretti scambiati tra utenti vengono eliminati automaticamente e definitivamente 180 giorni dopo l'invio. I messaggi segnalati per violazioni dei termini di servizio o sottoposti a moderazione vengono conservati separatamente fino alla risoluzione della segnalazione, o per il periodo più lungo richiesto dalla legge applicabile per la risoluzione di controversie e la conformità legale.
Eliminazione da parte dell'utente
Quando elimini un messaggio, una conversazione o il tuo account, i dati corrispondenti vengono cancellati definitivamente (hard-deleted), inclusi i backup, senza ritardi. I registri di pagamento e transazione che le leggi contabili, fiscali o di risoluzione delle controversie ci impongono di conservare vengono tenuti separatamente in conformità con la Sezione 3 di questa Informativa.
Log di accesso (AuditLog)
I log di accesso — inclusi indirizzo IP, User-Agent e timestamp — vengono conservati per un (1) anno al fine di rispondere alle richieste legittime delle autorità investigative ai sensi dell'Articolo 15-2 della Legge coreana sulla protezione delle comunicazioni, dopo di che vengono eliminati automaticamente. Questa disposizione sostituisce il periodo di conservazione di tre mesi per i log di accesso indicato nella Sezione 3 (revisione del 9 maggio 2026).
16. Cooperazione con le forze dell'ordine e le autorità governative
La Società si impegna a proteggere le informazioni personali degli utenti; tuttavia, qualora un'autorità governativa presenti una richiesta legittima seguendo le procedure dovute, la Società collaborerà nei limiti consentiti dalla legge applicabile.
Procedura legale
Qualora un'autorità investigativa, un tribunale o un altro ente governativo richieda dati presentando un mandato, un ordine del tribunale o altro strumento legale, la Società fornisce solo le informazioni strettamente necessarie nei limiti consentiti dalla legge applicabile, inclusa la Legge coreana sulla protezione dei dati personali, l'Articolo 15-2 della Legge sulla protezione delle comunicazioni e l'Articolo 83 della Legge sulle telecomunicazioni. La Società non risponde a semplici richieste informali non accompagnate da mandato o ordine.
Notifica all'utente
Quando la Società divulga informazioni di un utente a un'autorità governativa, farà ogni ragionevole sforzo per notificarlo all'utente interessato, nella misura consentita dalla Legge sulla protezione delle comunicazioni e dalla Legge sulla protezione dei dati personali. Tale notifica potrà essere posticipata o omessa qualora un'autorità investigativa ordini la non divulgazione, qualora la notifica possa ostacolare in modo significativo un'indagine o un procedimento giudiziario, o qualora la notifica sia altrimenti vietata o limitata dalla legge.
Diritti degli utenti
Gli utenti possono richiedere l'accesso ai registri delle divulgazioni effettuate alle autorità governative ai sensi dell'Articolo 35 della Legge sulla protezione dei dati personali. Qualora l'utente ritenga che una divulgazione sia stata illegittima, può avvalersi di rimedi legali, inclusa la mediazione ai sensi dell'Articolo 43 e il risarcimento danni ai sensi dell'Articolo 39 della stessa legge. Per richieste correlate, contattare il Responsabile della protezione dei dati indicato nella Sezione 12 di questa Informativa.
