Privacy Policy
Effective January 1, 2025 | Last revised May 9, 2026
Fairium (hereinafter “the Company”) values the personal information of users of the GenToon service (hereinafter “the Service”) and complies with applicable data protection laws, including the Korean Personal Information Protection Act (PIPA). This Privacy Policy describes the categories of personal information we collect, the purposes for which we use it, the retention periods, third-party disclosures, and the rights available to data subjects.
1. Categories of Personal Information Collected and Methods of Collection
A. Categories Collected
| Category | Required | Optional |
|---|---|---|
| Sign-up | Email, name (provided via OAuth for social login) | Profile image |
| Payment | Card brand, last four digits of card number (via Polar) | Tax receipt information (phone number or business registration number) |
| Service usage | IP address, access logs, service usage records, device information (User-Agent) | Generated content, reference images, community nickname and bio |
| Customer support | Email, inquiry content | — |
B. Methods of Collection
- Direct input during sign-up and service use on the website
- Social login via Google or Kakao OAuth
- Automatic collection during payment processing via Polar
- Automatic generation and collection through cookies, logs, and similar technologies during service use
- Collection during customer inquiries via email or the Help page
2. Purposes of Processing Personal Information
- Member management. Identity verification, prevention of unauthorized use, complaint resolution, and delivery of notices
- Service provision. AI image and script generation, project storage, character management, and community operation
- Payment and billing. Subscription payments, credit purchases, refunds, and issuance of tax receipts and invoices
- Service improvement. Usage statistics analysis, error detection (Sentry), and service quality enhancement
- Marketing (optional). Event and benefit notifications (only with prior consent)
3. Retention and Use Periods
The Company destroys personal information without delay once the purpose of processing has been fulfilled. However, where retention is required by applicable law, the information shall be securely stored for the prescribed period before destruction.
| Data | Retention Period | Legal Basis |
|---|---|---|
| Member information | Until account deletion | User consent |
| Contract and payment records | 5 years | Act on Consumer Protection in Electronic Commerce, Art. 6 |
| Consumer complaint and dispute resolution records | 3 years | Act on Consumer Protection in Electronic Commerce, Art. 6 |
| Access logs | 3 months | Protection of Communications Secrets Act, Art. 15-2 |
| Tax receipt and invoice issuance records | 5 years | Framework Act on National Taxes, Art. 85-3 |
4. Provision of Personal Information to Third Parties
The Company does not provide personal information to third parties without the user's consent. However, the minimum necessary information is shared with the following parties for the purpose of providing the Service.
| Recipient | Purpose | Data Provided | Retention |
|---|---|---|---|
| Polar (Global) | Global subscription / credit payment processing and refunds | Payment information, purchase amount | 5 years after transaction completion |
| Toss Payments (Korea) | Korean subscription / credit payment processing, refunds, cash receipt and tax invoice issuance | Payment information, purchase amount, card details (when issuing billing key) | 5 years after transaction completion |
| Google LLC | Social login, AI image generation (Gemini API) | Email and profile (for login); generation prompts and reference images (for AI generation) | Until termination of service use |
| Kakao Corp. | Social login | Email, nickname, profile image (as provided by Kakao OAuth) | Until termination of service use |
Personal information may also be disclosed where required by law, such as upon presentation of a warrant by investigative authorities.
5. Entrustment of Personal Information Processing
The Company entrusts the processing of personal information to the following service providers for the purpose of operating the Service. In each entrustment agreement, the Company ensures the safe handling of personal information in accordance with applicable data protection laws.
| Processor | Entrusted Tasks |
|---|---|
| Supabase Inc. | Database hosting, user authentication, and file storage |
| Vercel Inc. | Web application hosting and CDN |
| Google Cloud (Gemini API) | AI image and text generation |
| Upstash Inc. | Distributed caching and rate limiting (Redis) |
| Functional Software Inc. (Sentry) | Error monitoring and performance tracking |
| Resend Inc. | Email delivery |
| Google LLC (Google Analytics / GA4) | Website usage analytics and service improvement |
| Microsoft Corporation (Clarity) | User behavior analytics (heatmaps and session replay) for service improvement |
🤖 AI Model Training Disclosure
GenToon does not use your prompts, uploaded reference images, or generated outputs to train any AI model. Generation is performed via the Google Gemini API; per Google's policy, paid API calls are not used for model training. We also do not build any internal training dataset from user content. Any future change to this policy will be notified in advance and require your explicit consent.
6. Overseas Transfer of Personal Information
Among the processors listed above, personal information is transferred overseas to the following entities located outside the Republic of Korea.
| Recipient | Country | Data Transferred | Method |
|---|---|---|---|
| Supabase Inc. | United States (AWS ap-northeast-2 region) | Member information, project data, files | Network transmission |
| Vercel Inc. | United States (global edge network) | Service usage logs | Network transmission |
| Google LLC | United States | Prompts, reference images | Transmitted via API calls |
| Upstash Inc. | United States | User ID or IP address (hashed) | Transmitted via API calls |
| Sentry (Functional Software Inc.) | United States | Error logs, partial user ID | Automatic SDK transmission |
7. Rights of Data Subjects and How to Exercise Them
Users (data subjects) may exercise the following rights at any time:
- Right to access personal information
- Right to request correction of inaccurate information
- Right to request deletion of personal information
- Right to request suspension of processing
You may exercise these rights through Settings > My Account within the Service or by contacting our support team at service@gentoon.ai. Requests will be processed within 10 days of receipt. If processing is delayed, we will notify you of the reason.
8. Destruction of Personal Information
- Personal information shall be destroyed without delay once the retention period has expired or the processing purpose has been achieved.
- Electronic files: Permanently deleted using methods that prevent recovery.
- Paper documents: Shredded or incinerated.
- Upon account deletion, all projects, characters, generated images, and files stored in the Service are immediately deleted. Trashed projects are permanently deleted after the 30-day retention period has elapsed.
9. Use of Cookies
The Company uses the following cookies:
| Cookie | Purpose | Duration |
|---|---|---|
| Session cookie (Supabase Auth) | Maintaining login state | End of session |
| csrf_token | CSRF attack prevention | 1 hour |
| Language preference cookie | Retaining selected language preference | Session |
| Google Analytics (GA4) cookies | Service usage analytics and service improvement | Up to 2 years |
| Microsoft Clarity cookies | User behavior analytics (heatmaps and session replay) for service improvement | Up to 1 year |
By using the Service (signing up or logging in), you are deemed to have consented to this Privacy Policy, and the analytics cookies listed above will be collected automatically. You may refuse the storage of cookies through your web browser settings. However, blocking cookies may restrict your ability to use certain features, such as logging in.
10. Measures to Ensure the Security of Personal Information
The Company implements the following measures in accordance with applicable data protection laws:
- Access control. Access to personal information is restricted to the minimum number of authorized personnel, and administrator accounts are managed via UUID-based whitelisting.
- Encryption. Passwords are stored using one-way hashing, and payment card information is processed by Polar in compliance with PCI-DSS standards. All communications are encrypted using TLS (HTTPS).
- Security headers. Security headers including HSTS, CSP, and X-Frame-Options are applied to prevent web-based attacks.
- Access restrictions. CSRF tokens, API rate limiting, and IP-based anomalous access blocking are implemented.
- Monitoring. Real-time error detection and security event monitoring are performed through Sentry.
11. Personal Information of Children Under 14
The Company does not collect personal information from children under the age of 14. If a user is identified as being under 14 years of age, the Company will delete the account and destroy the collected information without delay.
12. Data Protection Officer
- Name
- Jung-hwi Kim
- Title
- Representative / DPO
- Contact
- service@gentoon.ai
13. Remedial Agencies for Privacy Infringement
If you need to report or seek consultation regarding a privacy infringement, you may contact the following organizations:
- Personal Information Protection Commission (PIPC)
- privacy.go.kr / Tel: 182
- Korea Internet & Security Agency (KISA)
- privacy.kisa.or.kr / Tel: 118
- Supreme Prosecutors' Office, Cybercrime Investigation Division
- spo.go.kr / Tel: (02) 3480-2000
- National Police Agency, Cyber Bureau
- ecrm.police.go.kr / Tel: (02) 392-0330
14. Changes to This Policy
- This Privacy Policy may be amended due to changes in applicable laws, regulations, or internal policies of the Company.
- Any amendments will be announced within the Service at least 7 days prior to the effective date of the change.
- This Policy has been in effect since January 1, 2025. The revision dated May 9, 2026 takes effect on the same date.
15. メッセージ保存ポリシー
当社はサービス内でやり取りされるメッセージの種類に応じて、以下のとおり異なる保存期間を適用します。
AIキャラクターチャット
AIキャラクターとの会話履歴は、ユーザーが自ら削除するまで無期限に保存されます。ただし、ストレージ効率のため、1年（365日）以上アクセスのないセッションは自動的にアーカイブに移動され、2年（730日）以上アクセスのないメッセージは自動的に完全削除されます。ユーザーがピン留め（お気に入り登録）したメッセージは自動削除の対象外となり、ピン留めを解除するまで保持されます。
ユーザー間ダイレクトメッセージ（DM）
ユーザー間の1対1ダイレクトメッセージは、送信から180日経過後に自動的に完全削除されます。ただし、利用規約違反として通報されたメッセージやモデレーション対象となったメッセージは、紛争解決および法的義務の履行のため、対応終了時または関連法令が定める期間まで別途保管されます。
ユーザーによる削除時
ユーザーがメッセージ・会話・アカウントを自ら削除した場合、該当データはバックアップを含め直ちに完全削除（ハード削除）されます。ただし、会計・税務・紛争解決のため関連法令が保存を義務付けている決済・取引情報は、本方針第3条に基づき別途保管されます。
アクセスログ（AuditLog）
サービス利用に伴うアクセスIP・User-Agent・アクセス時刻等のログは、「通信秘密保護法」第15条の2および捜査機関の適法な要請に応じるため、1年間保存された後に自動削除されます。本項は本方針第3条のアクセスログ（3か月）に優先します（2026年5月9日改定）。
16. 捜査機関等の政府機関への協力
当社はユーザーの個人情報の保護に最善を尽くしますが、適法な手続に基づく政府機関の要請がある場合は、関連法令の定める範囲内で協力します。
適法な手続
捜査機関・裁判所・政府機関が令状・裁判所命令その他の適法な書面を提示して資料を要請する場合、当社は「個人情報保護法」、「通信秘密保護法」第15条の2、「電気通信事業法」第83条等の関連法令が定める範囲内で必要最小限の資料のみを提供します。令状・命令書が添付されない単なる要請には応じません。
ユーザーへの通知
当社はユーザーの情報を政府機関に提供した場合、「通信秘密保護法」および「個人情報保護法」が認める範囲内で、当該事実をユーザーに通知するよう努めます。ただし、捜査機関が非通知を命じた場合、捜査・裁判に支障を生じるおそれがある場合、または法令上通知が禁止・制限される場合は、通知が遅延または省略されることがあります。
ユーザーの権利
ユーザーは、自身の情報が政府機関に提供された事実について「個人情報保護法」第35条に基づき閲覧を請求することができます。不当な提供であると判断する場合は、同法第43条による紛争調停の申請、同法第39条による損害賠償請求等の法的救済手続を進めることができます。関連するお問い合わせは本方針第12条の個人情報保護責任者までご連絡ください。
