Privacy Policy
最新修订2026年10月26日 · 周边评价、收藏与通知 · 2026年11月2日生效
Amendment notice posted October 5, 2026: Google AdSense advertising cookies on the web community are disclosed in Section 9. This addition takes effect on October 13, 2026 (Korea Standard Time). Ads may be served after that date once Google approves the site.
Fairrium (“GenToon”, “we”, “us”, or “the Company”) provides the GenToon service (the “Service”) and is the controller of personal data processed through it. This Privacy Policy explains what personal data we collect, why and on what legal basis we process it, who we share it with, how long we keep it, how we transfer it internationally, and the rights you have over your data.
For users in the European Economic Area (EEA), the United Kingdom, and Switzerland, we process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the UK GDPR. For users in California and other U.S. states with applicable privacy laws, the disclosures in the “Your U.S. State Privacy Rights” section apply. Country-specific provisions required under Korean law apply only to users in the Republic of Korea and are set out separately below. If you have any question about this Policy or wish to exercise your rights, contact us at service@gentoon.ai.
1. Categories of Personal Information Collected and Methods of Collection
A. Categories Collected
| Category | Required | Optional |
|---|---|---|
| Sign-up | Email address, name (as provided by Google, Apple or Kakao for social login) | Profile image, community nickname and bio |
| Payment | Card brand, last four digits of the card number, the payment identifier issued by the payment provider (for Korean recurring payments via Toss Payments, the card expiry date and billing key are stored in encrypted form) | Tax receipt details (mobile number, business registration number, company name, representative name) |
| Service usage (collected automatically) | IP address and the approximate location inferred from it (country and city), access logs, service usage records, device information (User-Agent, device model, operating system, app version, and the time zone setting of your browser or device), a device fingerprint (stored only as a one-way hash; the original is not retained), sign-up source information (if you arrived through an advertising or campaign link: that link's campaign details, ad click identifiers, and the ad and keyword identifiers and ad position of a Naver search ad, but never the search words you typed; and, before you sign up, the website that referred your first visit (domain only), the first page you opened and the time of that visit, which we do not collect when you visit from the European Economic Area, the United Kingdom or Switzerland) | — |
| Creation and community | — | Generated content, uploaded reference images, posts and comments |
| AI chat and messages | — | Conversations with AI characters and direct messages between users (retention periods in Section 15) |
| Mobile app | Push notification token, device model, operating system, app version, device time zone (stored on your account when you sign in, and may also be stored with the device that receives notifications; see “Local-time scheduling” in Section 2) | — |
| Affiliate partner settlement | Legal name, mobile number, settlement bank account details, business registration number — for individuals without a business registration, the resident registration number, solely to file withholding tax and payment statements as required by Article 193 of the Enforcement Decree of the Korean Income Tax Act (stored encrypted) | — |
| Business production enquiries | Contact name, company name, phone number, email address, enquiry details | — |
| Social account connection and publishing | — | Identifier, handle, display name and profile picture URL of the connected social account; the access token issued by the platform (stored encrypted); publishing records (post identifier, publication time, caption, image URLs); performance metrics of the published posts (views, likes, comments, shares, saves, reach) |
| Connected AI assistants (MCP connector) | — | The connected app's name, identifier and return address; the permissions you granted (view, create, publish); when the connection was made, last used and revoked; authorization codes, access tokens and refresh tokens (stored only as one-way hashes); the connector's own sign-in session (stored encrypted); what the AI assistant sent to GenToon (story topic, title, dialogue, edit instructions, character names and appearance descriptions, and any photo or public image address you chose to send); tool-call records for troubleshooting (Section 20) |
| Series reading and subscriptions | When you read series episodes while signed in: the episodes you read and when, where you left off in each series, and records of the new-episode app notifications and emails we sent you (Section 22) | The series you subscribe to and their alert settings; consent to new-episode emails and its history of agreeing and withdrawing (if you separately agree) |
| Cheers | When you send or receive cheers: when you confirmed being 19 or older; cheer payment records; when you pay for a cheer in the app, a hash of that device's identifier; when you pay by card, a hash made from the card issuer code and the masked card number (Section 23) | Cheer settings, cheer messages, creators' thank-you replies |
| Creator payouts | Earnings records, tax withheld and country of residence. For individuals living in Korea, when you first convert earnings to credits or ask for a bank payout: legal name, resident registration number (for tax withholding, stored encrypted; we also keep a value made from it with a secret key, which cannot be turned back into the number, to tell whether two accounts belong to the same person, and the six-digit date of birth) and bank account (bank, account number, account holder). For Korean businesses: business name, business registration number, representative's name and bank account. For creators outside Korea who ask for a cash payout: legal name, whether you are a U.S. person for U.S. tax purposes and whether you have submitted a U.S. tax form (W-9 or W-8BEN), how you want to be paid (PayPal account email) and, where needed for withholding, your address, the taxpayer identification number of your country of residence and tax treaty documents (Section 24) | None |
| Browser notifications (if you turn them on) | None | The notification address and encryption keys your browser creates, browser and operating system type, language, whether notifications are on or off and why they were turned off, the number of consecutive delivery failures, and when a notification last reached you |
| Goods orders | When you order goods: the orderer's email address, the recipient's name, phone number and shipping address (postal code, and for orders outside Korea the city and state), order details (product, option, quantity, amount and destination country), the payment identifiers issued by the payment processor, the IP address and browser information at the time of the order, the record of your consent on the checkout screen (time of consent and wording version), the tracking number after shipping, and the reason you give if you ask for a refund or exchange. You enter card numbers and PayPal account details directly with the payment processor; we do not receive them (Section 26) | Delivery note |
| Goods orders (additional) | The age group you choose when ordering goods (19 or older, or 14 to 18) and when you confirmed it, and for buyers under 19, when they confirmed the legal guardian's consent and the notice about cancellation. If you arrive through a creator's goods share link and order that creator's goods: that creator, the link channel and when you first opened the link (cookie gentoon_goods_ref). The purchase sequence number and thank-you message on the purchase card (Section 27) | Showing your nickname on the purchase card |
| Credit cheers | The sending member, the receiving member and the post cheered, the credits sent and the kinds of credits they came from (membership, gift or purchased), the cheer comment, a request identifier and the time sent (Section 28) | None |
| Customer support | Email address, enquiry content | Attachments |
We do not collect sensitive information such as beliefs, health or sex life. The resident registration number, a unique identifier under Korean law, is collected only for the affiliate settlement and creator payout purposes above and only where the law requires it: for affiliates with separate consent, and for creators living in Korea, under the tax-withholding duty in the Korean Income Tax Act and Article 68(3) of the Enforcement Decree of the Framework Act on National Taxes, only when they first convert earnings to credits or ask for a bank payout (Section 24).
B. Methods of Collection
- Direct input during sign-up and use of the website and mobile app
- Social login via Google, Apple or Kakao OAuth
- Account details supplied by the platform (Meta, TikTok) when you connect a social account
- What an AI assistant (such as ChatGPT or Claude) sends when you connect GenToon to it and use GenToon features there
- Automatic collection during payment through Polar, Toss Payments or app store in-app purchase
- Automatic generation and collection through cookies, local storage and access logs during service use
- Automatic transmission by the analytics SDKs installed in the web and mobile app (Sections 9 and 17)
- Collection during enquiries made by email, the Help page or the business enquiry form
2. Purposes of Processing Personal Information
- Member management. Identity verification, prevention of unauthorized use, complaint resolution, and delivery of notices
- Service provision. AI image and script generation, project storage, character management, and community operation
- Connected AI assistants. Carrying out what you ask for in an AI assistant you connected (setting up, writing, drawing, viewing, exporting, sharing and publishing webtoons), managing the connection and preventing misuse
- Payment and billing. Subscription payments, credit purchases, refunds, and issuance of tax receipts and invoices
- Service improvement. Usage statistics and product-usage analysis (Google Analytics, Microsoft Clarity, PostHog), sign-up source measurement (which search, ad or link led to sign-up), error detection (Sentry), and service quality enhancement
- Affiliate partner settlement. Paying referral earnings and filing withholding tax and payment statements
- Series reading and subscriptions. Continue reading and read marks, next-episode suggestions, new-episode alerts (for series you subscribe to and series you recently read), series rankings and detection of inflated read counts (Section 22)
- Cheers. Age checks (19 or older), cheer payments and daily and monthly payment limits, handling reports about cheer messages (Section 23)
- Creator earnings and payouts. Settling the creator share of cheer and ad revenue, converting earnings to credits and paying to bank accounts, tax withholding and payment statements, and checking account holders (Section 24)
- App advertising. Serving and measuring ads in the mobile app, and verifying rewarded-ad rewards (credits and cheer stickers) (Section 21)
- Community comment translation. Translating comments when you tap “Translate”, and automatic translation of other-language comments on a creator's own post (Section 25)
- Local-time scheduling. Using your device or browser time zone to send notifications and emails at a suitable local time (including not sending promotional messages at night), to set the dates of rewards that follow your local day (such as the second-day gift and weekly goals), and to read the times of your activity correctly when we investigate a service problem
- Goods sales. Taking orders and confirming payment, sending orders to production and shipping partners and tracking delivery, withdrawals, exchanges and refunds, handling payment disputes and fraudulent payments, order emails, and settling the creator's design fee (Section 26)
- Additional processing for goods sales. Refusing orders from people under 14 and informing buyers who are minors, counting goods sold through creators' share links by channel, showing sales without identifying buyers and ranking sales, and purchase cards (Section 27)
- Credit cheers. Moving credits and posting cheer comments, daily limits, credit history, and preventing credits from being moved between several accounts of the same person (Section 28)
- Business production enquiries. Receiving and answering enquiries, concluding and performing contracts
- Marketing (optional). Event and benefit notifications (only with prior consent)
Legal Bases for Processing (EEA / UK Users)
Where the GDPR or UK GDPR applies, we rely on the following legal bases:
- Performance of a contract (Art. 6(1)(b)). To create and maintain your account, provide AI generation, project storage, character management, the community, and to process payments, subscriptions, credit purchases, and refunds. Without this data we cannot provide the Service.
- Legitimate interests (Art. 6(1)(f)). To secure the Service against fraud and abuse, detect and fix errors, maintain access and audit logs, analyse aggregate usage to improve the Service, and to enforce our Terms. We balance these interests against your rights and you may object as described in the “Your Rights” section.
- Consent (Art. 6(1)(a)). For optional marketing communications, which you opt into separately, for new-episode emails, which you opt into separately when you subscribe to a series (Section 22), for app advertising where Google's consent tools apply (Section 21), and for connecting an AI assistant to GenToon (Section 20), which you allow on GenToon's own connection page. You may withdraw consent at any time without affecting prior processing, for example by unsubscribing from emails or, for a connected AI assistant, by disconnecting it in Settings › Connected apps.
- Legal obligation (Art. 6(1)(c)). To retain transaction and tax records, to withhold tax on creator earnings and file payment statements (Section 24), and to respond to lawful requests, where mandatory law requires it.
Analytics cookies and identifiers — current status
We want to be straightforward about this rather than claim more than we do. Our analytics tools (Google Analytics, Microsoft Clarity, PostHog) load for every visitor as soon as a page loads. We do not currently show a consent banner before they load, and we do not currently detect or act on the Global Privacy Control (GPC) or Do Not Track signals a browser may send. We therefore do not claim that you consented to this processing. Our own first-visit cookie (gentoon_first_touch) is not set for visitors from the European Economic Area, the United Kingdom or Switzerland; our campaign-link cookie (gentoon_utm) is set only when you arrive through a link that carries campaign or ad parameters.
If you are in a jurisdiction where consent is required for non-essential analytics cookies and identifiers, or you simply want this to stop, email service@gentoon.ai and we will delete the analytics data linked to your account and act to stop further collection about you. We are reviewing this area, and we will amend this Policy once a consent mechanism and signal-based opt-out are in place.
We do not use your prompts, uploaded reference images, or generated outputs to train AI models. Our AI processors (Google Gemini, Alibaba Model Studio, OpenAI) do not use data sent through paid API calls to train their models, and we do not build a training dataset of our own.
Some decisions in the Service are made automatically, without a human reviewing them individually: whether a referral reward is granted, whether chat access is temporarily suspended after repeated safety-filter violations, whether a generation request is blocked by our content-safety filter, whether a cheer payment is allowed (age checks, the creator's cheer setting, blocks, daily and monthly limits, which may add up several accounts used by one person, linked by sign-up network details and app device identifiers, and whether the sender and the creator appear to be the same person's accounts because they use the same app device or signed up from the same network on the same day), whether a cheer counts as earnings for the creator (it is handled as credits if hashes of the paying device, the payment request's network details or the card appear linked to the creator's own records, or if the creator does not yet meet the criteria), and whether a read counts toward creator ad revenue shares and series rankings (excluding the creator's own reads and reads that look inflated). These are rule-based checks; they do not use profiling models trained on your data. If a decision affects you, you may ask us to explain it, object to it, or have it reviewed by a person, by emailing service@gentoon.ai. We will respond within 15 days for an explanation and within 30 days for a human review.
3. Retention and Use Periods
The Company destroys personal information without delay once the purpose of processing has been fulfilled. However, where retention is required by applicable law, the information shall be securely stored for the prescribed period before destruction.
| Data | Retention Period | Legal Basis |
|---|---|---|
| Member information | Until account deletion | User consent |
| Contract and payment records | 5 years | Contract and applicable tax/accounting law (varies by jurisdiction) |
| Consumer complaint and dispute resolution records | 3 years | Contract and applicable tax/accounting law (varies by jurisdiction) |
| Access logs | 3 months | Applicable telecommunications / records-retention law |
| Tax receipt and invoice issuance records | 5 years | Applicable tax law |
| Affiliate payment statements and withholding tax records | 5 years | Applicable tax law |
| Records of advertising and marketing claims | 6 months | Korean e-commerce law |
| Sign-up source information (advertising and campaign link details, first-visit information before sign-up) | Erased 30 days after account deletion (for visitors who never sign up, the cookies expire in the browser after 30 days) | User consent |
| Service activity records (including access IP and device information) | 1 year | Applicable telecommunications law (see Section 15) |
| Connection records for AI assistants (connected app, permissions, when connected, last used and revoked) | 30 days after you disconnect or delete your account (a connection older than 24 hours with no valid token left is disconnected automatically) | Consent |
| The connector's own sign-in session (encrypted) | Destroyed immediately when the connection ends (including when you disconnect, automatic disconnection because no valid token is left or the sign-in session can no longer be renewed, and account deletion) | Consent |
| Connector authorization codes, access tokens and refresh tokens (hashes) | 7 days after they expire, or when the connection record is destroyed, whichever comes first (validity: authorization code 10 minutes, access token 1 hour, refresh token 90 days; all invalid immediately on disconnect) | Consent |
| Connector tool-call records (without what you asked for; Section 20(2)) | Deleted automatically when the operating-log retention period of our hosting provider (Vercel Inc.) ends (at most 30 days) | Consent; legitimate interests (troubleshooting) |
| Series reading history and reading positions | One year after the last time you read (destroyed earlier if you clear it, or 30 days after account deletion) | Performance of a contract |
| Series subscriptions and consent to new-episode emails | Until you stop the subscription or withdraw consent (a stopped subscription stays as a marker so we do not send alerts for that series); destroyed 30 days after account deletion. The history of agreeing to and withdrawing from emails is kept as proof of consent | Performance of a contract; consent (emails) |
| Records of new-episode app notifications and emails we sent | App notifications 30 days, emails 90 days (destroyed earlier, 30 days after account deletion) | Performance of a contract |
| Records of suspected read-count inflation | Records that were dismissed or closed without a decision, and records of reader groups: 180 days after the review ends. A finding we confirmed (the basis for a measure against a creator): while that measure stays in place. Identifiers of deleted members are removed, or the record deleted, 30 days after account deletion | Legitimate interests (fraud prevention) |
| Cheer settings and age confirmations | Destroyed 30 days after account deletion | Performance of a contract |
| Device identifier and card hashes on cheer payment records | Deleted 30 days after account deletion (the payment records themselves are kept for the transaction-record period above) | Legitimate interests (fraud prevention) |
| Reports about cheer messages | 3 years from the report | Korean e-commerce law (consumer complaint and dispute records) |
| Creator earnings and payout records, withholding and payment-statement records | 5 years from March 10 of the year after the payout (7 years for payouts to creators living outside Korea) | Applicable tax law (Korean Framework Act on National Taxes, Art. 85-3) |
| Creator payout details (legal name, resident registration number, bank account and the like) | Destroyed 30 days after account deletion (if we withheld tax and paid you, we keep only the minimum that tax law requires until the end of the period above) | Applicable tax law |
| App advertising records | 13 months (unpaid reward offers 90 days); deleted immediately when you delete your account (Section 21) | Consent |
| Comment translations | Until the original comment is edited or deleted (Section 25) | Performance of a contract |
| Browser notification subscriptions | Turned off when you turn notifications off, sign out or ask to delete your account, and deleted 30 days after being turned off (if one person has more than 20 turned-off subscriptions, the oldest are deleted at once) | Performance of a contract |
| Notification delivery records (notification type, time sent and result; no notification content) | 90 days from sending | Performance of a contract (delivery quality) |
| Recipient name, phone number, shipping address and delivery note on goods orders, and the orderer's email | 5 years from the day the order was completed (production, shipping, exchange and refund). Orders closed without payment: 30 days from closing | Article 6 of the Korean E-Commerce Act; your consent |
| Payment identifiers and tracking numbers on goods orders | 5 years from the day the order was completed | Article 6 of the Korean E-Commerce Act |
| IP address and browser information when ordering goods | 1 year | Article 15-2 of the Korean Protection of Communications Secrets Act (see Article 15) |
| Reasons given for goods refund or exchange requests | 3 years from the day the request was resolved | Article 6 of the Korean E-Commerce Act |
| Age check records, share link information and purchase card records for goods orders | With the order record until you delete your account; 30 days after deletion, when personal information is erased from the order, they remain only as transaction records that do not identify you | Performance of contract |
| Share link cookie (gentoon_goods_ref) | 30 days in the browser | You can refuse or delete it in browser settings |
| Credit cheer records | As credit history until you delete your account; 30 days after deletion they remain only as records that do not identify you | Performance of contract |
| Photos sent through the connector but never used to create a character or art style | Deleted by the daily clean-up run once 24 hours have passed since upload (the upload link itself is valid for 10 minutes) | Consent |
Where mandatory local law imposes a specific minimum retention period, we keep the relevant records for that period and no longer. Korea-specific statutory retention periods are set out in the Korean-language Policy for users in the Republic of Korea.
Projects, characters and art styles you create through a connected AI assistant are kept and deleted exactly like those you create on the web (“Member information” and the trash rules), and audit records of connecting and disconnecting (the app name and the permissions you granted) are part of the “Service activity records” above and are kept for 1 year. Security records created when reuse of an authorization code or token is detected and the related tokens are revoked (the app name and the number of tokens revoked) are kept to deal with misuse and are excluded from that 1-year deletion.
4. Provision of Personal Information to Third Parties
The Company does not provide personal information to third parties without the user's consent. However, the minimum necessary information is shared with the following parties for the purpose of providing the Service.
| Recipient | Purpose | Data Provided | Retention |
|---|---|---|---|
| Polar (Global) | Global subscription / credit payment processing and refunds | Payment information, purchase amount | 5 years after transaction completion |
| Polar Software Inc. (merchant of record) | Processes global subscription and credit-pack payments, refunds, and tax handling | Payment information, purchase amount | 5 years after transaction completion |
| Google LLC | Social login, AI image and text generation (Gemini API), community comment translation (Gemini API; Section 25) | Email and profile (for login); generation prompts and reference images (for AI generation); comment text (for translation) | Until termination of service use |
| Alibaba Cloud (Model Studio) | AI character chat response generation | Chat conversation content, character settings | Until termination of service use |
| OpenAI, L.L.C. | AI image and text generation (studio assistant chat, scenario and dialogue writing), harmful-content moderation | Generation prompts and reference images; studio assistant chat content, including requests sent through a connected AI assistant; chat content (for moderation) | Until termination of service use |
| Kakao Corp. | Social login | Email, nickname, profile image (as provided by Kakao OAuth) | Until termination of service use |
| Meta Platforms, Inc. Threads, Instagram | Creating and scheduling posts on your behalf on the account you connected, and reading the performance metrics of those posts (views, likes, comments, shares and similar) | Social account identifier, handle, display name and profile image URL; access token; the images, video and text to be published | Access token destroyed immediately on disconnect; other items destroyed when you delete your account |
| TikTok Pte. Ltd. TikTok | Creating and scheduling posts on your behalf on the account you connected | Social account identifier, handle, display name and profile image URL; access token; the images and text to be published | Access token destroyed immediately on disconnect; other items destroyed when you delete your account |
| PayPal Pte. Ltd. and other PayPal group companies Overseas creator payouts | Paying creator earnings to creators outside Korea who choose PayPal (only where we have opened overseas cash payouts for that country; Section 24) | PayPal account email, name, payout amount and currency | As set by PayPal's privacy policy and applicable law |
| The provider of the AI assistant you connected GenToon to For example OpenAI, L.L.C. (ChatGPT, Codex); Anthropic, PBC (Claude, Claude Code); Anysphere, Inc. (Cursor); or any other AI assistant you connect yourself | Showing you the results of the webtoon creation, viewing and sharing you ask for in that AI assistant | Nickname; plan; credit balances (monthly, purchased, gifted), monthly usage and renewal date; credits per cut; whether outputs carry a watermark and the custom watermark image address; language setting / your saved characters' names, appearance descriptions and image addresses / art-style names and the addresses of style pictures you saved / each project's title, story topic, status, visibility and language, each cut's scene text and dialogue, cut and combined-image addresses, editor, share and community post addresses, last edited and published times / job progress and credits used or returned / identifiers of your projects, characters, art styles and jobs; when each character was created; how many characters and art styles you have saved and your limits / production settings (number of cuts, quality, aspect ratio, layout, the characters and art style chosen, and the art style's reference image address), the size of the combined image, the community board and whether it was your first post / a one-time photo upload link (valid for 10 minutes) and its upload identifier | Under the recipient's privacy policy and the chat-history settings you chose in that service |
Personal information may also be disclosed where required by law, such as upon presentation of a warrant by investigative authorities.
For creator earnings we pay after withholding Korean tax, we file payment statements (name, resident registration number or, for creators outside Korea, the taxpayer identification number of their country of residence, amount paid, tax withheld and similar items) with the Korean National Tax Service as the Korean Income Tax Act requires (Section 24).
Sharing with Meta Platforms, Inc. and TikTok Pte. Ltd. happens only if you connect the corresponding social account, and we ask for separate consent that is not bundled with sign-up. You can use every other part of the Service without giving it, and you can withdraw it at any time from the connection screen.
Information is shared with an AI assistant provider only if you connect GenToon to that assistant yourself, and only after you review the permissions that assistant requests on GenToon's own connection page and allow them. What is shared is limited to the results of the GenToon features you run in that assistant; your email address, password and payment details are never shared. How that assistant stores and uses the information is governed by its provider's policy, which the Company does not control. You can use every other part of the Service without connecting, and you can disconnect at any time in Settings › Connected apps to stop any further sharing (Section 20).
5. Entrustment of Personal Information Processing
We entrust the processing of personal information to the following processors in order to operate the Service. Each processor acts only on our instructions and only within the scope of the entrusted work; this is distinct from the disclosures to third parties described in Section 4.
| Processor | Entrusted work |
|---|---|
| Supabase Inc. | Database hosting, user authentication, file storage |
| Vercel Inc. | Web application hosting and CDN |
| Cloudflare, Inc. | Storage and delivery of generated images and uploaded files |
| Amazon Web Services, Inc. | Operation of the AI generation servers (Seoul region, Republic of Korea) |
| Google Cloud (Gemini API) | AI image and text generation, community comment translation |
| OpenAI, L.L.C. | AI image and text generation (studio assistant chat, scenario and dialogue writing), harmful-content filtering |
| Alibaba Cloud (Model Studio) | AI character chat response generation |
| Upstash Inc. | Distributed caching and rate limiting (Redis) |
| Functional Software, Inc. (Sentry) | Error and crash monitoring |
| Resend Inc. | Email delivery |
| 650 Industries, Inc. (Expo) | Mobile push notification relay |
| Google LLC (Firebase Cloud Messaging) | Android push notification delivery |
| Apple Inc. (APNs) | iOS push notification delivery |
| RevenueCat, Inc. | In-app purchase receipt validation and subscription status |
| Discord, Inc. | Customer enquiry notification routing |
| Google LLC (Google Analytics / GA4) | Website usage statistics |
| Google LLC (Google AdMob) | Mobile app ad serving, ad measurement and rewarded-ad reward verification (credits and cheer stickers; personalized advertising is processed by Google under its own policies; see Section 21; applies once app ads launch) |
| Google LLC, Mozilla Corporation, Apple Inc. and Microsoft Corporation (browser push services, depending on your browser) | Delivering browser notifications (the notification content is encrypted in transit, so the push service cannot read it) |
| Toss Payments Co., Ltd. | Goods payment processing, cancellations and refunds (Korean won payments for orders shipped within Korea, and PayPal through Toss Payments' overseas easy payment for orders shipped outside Korea). Processes the orderer's email, the recipient's name, a payment customer key derived from your member ID, and the order number, product name and amount; for orders shipped outside Korea it passes the shipping address and item details to PayPal (International Data Transfers; Section 26) |
| Weebling Co., Ltd. (POD SHOP) | Production, packing and shipping of goods shipped within Korea. Processes the recipient's name, mobile number, postal code and address, the order number, your member ID, and the product, quantity and price (Section 26) |
| Microsoft Corporation (Clarity) | Behavioural analytics (heatmaps, session replay) |
| PostHog, Inc. | Product usage analytics for web and mobile (funnels, retention) |
International Data Transfers
We transfer personal information outside the Republic of Korea to the extent necessary to provide the Service. Under Article 28-8(1)3 of the Korean Personal Information Protection Act these transfers are entrustment and storage necessary to perform our contract with you and to improve your experience, and we disclose the details below as that Article requires. Our own AI generation servers run in the Seoul region of the Republic of Korea and are therefore not an overseas transfer, and Korean card payments (Toss Payments) are processed domestically.
| Recipient · contact | Country | Data transferred | Purpose | Retention | When and how |
|---|---|---|---|---|---|
| Supabase Inc. privacy@supabase.io | Republic of Korea (stored in the AWS Seoul region); United States (accessed for operations and support) | Account details, project data, uploaded files | Database, authentication and file storage | Erased within 30 days of account deletion, except records subject to statutory retention | Transmitted over the network as you use the Service |
| Vercel Inc. privacy@vercel.com | United States (global edge) | Access logs, IP address, operating logs (including connector tool-call records) | Web hosting and content delivery | Until the purpose of the entrustment is fulfilled | Transmitted automatically as you use the Service |
| Cloudflare, Inc. privacyquestions@cloudflare.com | United States (global network; storage location assigned automatically) | Generated images, uploaded reference images and attachments | File storage and delivery | Erased within 30 days of account deletion | Transmitted on upload and retrieval |
| Polar Software Inc. privacy@polar.sh | United States (may be stored in the United States, Canada or other destinations) | Payment details, purchase amount, email address | Global subscription and credit payment processing and refunds | 5 years after the transaction | Transmitted at checkout |
| Google LLC (Gemini API) support.google.com/policies | United States | Prompts, reference images, comment text to be translated | AI image and text generation, community comment translation | Erased after processing; not used for model training | Transmitted on each API call (for when comments are sent for translation, see Section 25) |
| OpenAI, L.L.C. privacy@openai.com | United States | Prompts, reference images, studio assistant chat content (including requests sent through a connected AI assistant), chat content (when filtering) | AI image and text generation (studio assistant chat, scenario and dialogue writing) and harmful-content filtering | Erased after processing; not used for model training | Transmitted on each API call |
| Alibaba Cloud (Model Studio) alibabacloud.com/help | Japan (Tokyo region) | Chat content, character settings | AI character chat response generation | Erased after processing; not used for model training | Transmitted on each API call |
| Google LLC (Google Analytics / GA4) support.google.com/analytics | United States | Cookie-based device identifier (_ga), pages visited and referral source, device, browser and language, IP address and inferred region | Website usage statistics and service improvement | Up to 14 months | Sent automatically by the website tag (gtag.js) |
| Google LLC (Google AdMob) support.google.com/policies | United States | Advertising identifier (IDFA on iOS only if you allow tracking; Android advertising ID), IP address and inferred region, device, OS and app details, ad impression and click records, diagnostics | Mobile app ad serving, frequency capping and measurement, invalid-traffic prevention, rewarded-ad reward verification | Per Google's policies (policies.google.com/technologies/ads) | Sent by the SDK each time the app requests an ad (applies once app ads launch) |
| PayPal Pte. Ltd. and other PayPal group companies paypal.com/privacy | Singapore, United States | PayPal account email, name, payout amount and currency | Paying creator earnings through PayPal to creators outside Korea | As set by PayPal's privacy policy and applicable law | Sent through the PayPal API when we make the payout (only where we have opened overseas cash payouts for that country) |
| Google LLC, Mozilla Corporation, Apple Inc. and Microsoft Corporation (browser push services, depending on your browser) | United States | Notification address and encrypted notification content (title, body and the screen it opens) | Delivering browser notifications | Discarded after delivery (held for up to 24 hours if your browser is offline) | Sent over the internet when we send a notification (if you turned browser notifications on) |
| Printful Inc. privacy@printful.com | United States (headquarters) Production: the facility nearest the shipping address among the United States, Mexico, Canada, the United Kingdom, Latvia, Spain, Australia and Japan Affiliates: Latvia, Poland, Spain, the United Kingdom | Recipient's name, phone number and shipping address, the orderer's email, order number, order contents (product, quantity, retail price and print-ready design file) | Producing and shipping goods sent outside Korea | As set by Printful's privacy policy and applicable law | After you consent to the transfer at checkout: name and address only when you press the pay button (cost estimate), and everything when the production order is placed after payment. Sent over the network (API) |
| PayPal Pte. Ltd. and its affiliates paypal.com/kr/legalhub/privacy-full | Singapore, United States | Recipient's name and shipping address (including destination country), product names, quantities and amounts | Processing payment for goods shipped outside Korea and seller protection (fraud prevention) | As set by PayPal's privacy policy and applicable law | Sent over the network (API) through Toss Payments at payment. You enter your PayPal account details directly with PayPal |
| Printify, Inc. privacy@printify.com | United States (headquarters) · Production partner: depending on the item, one of SwiftPOD (United States), Chill (United States) or Printdoors (China) · Affiliates: Latvia, Poland, Spain, the United Kingdom | Recipient's name, phone number and shipping address, order number, order contents (product, quantity and print-ready design file). The orderer's email is not sent | Producing and shipping goods sent outside Korea | As set by Printify's privacy policy and applicable law | After you consent to the transfer at checkout: only the name, address, item and quantity when you press the pay button (shipping cost check), and the rest when the production order is placed after payment. Sent over the network (API) |
| Microsoft Corporation (Clarity) privacy.microsoft.com | United States | Interaction recordings (session replay) and heatmaps, pages visited, device and browser details, IP address and inferred region | Behavioural analytics for service improvement | Up to 1 year | Sent automatically by the website tag |
| PostHog, Inc. privacy@posthog.com | European Union (Frankfurt, Germany region) | User identifier, product usage events, acquisition attributes, device and OS details, IP address and inferred country, email address (on web sign-in) — full list in Section 17 | Product usage analytics (funnels, retention) | Up to 7 years (see Section 17) | Sent automatically by the SDK |
| Functional Software, Inc. (Sentry) privacy@sentry.io | United States | Error message and stack trace, app version, device model, OS version (no user identifier or contact details) | Error and crash diagnostics | Per the processor's retention policy | Sent automatically by the SDK |
| Resend Inc. privacy@resend.com | United States | Email address, subject and body of sent email | Email delivery | Per the delivery-log retention period | Transmitted on each API call |
| Upstash Inc. support@upstash.com | United States | User ID or IP address (hashed) | Distributed caching and rate limiting | Up to 30 days | Transmitted on each API call |
| 650 Industries, Inc. (Expo) privacy@expo.dev | United States | Push notification token, notification title and body | Mobile push notification relay | Erased immediately after delivery | Transmitted when a notification is sent |
| Google LLC (Firebase Cloud Messaging) support.google.com/firebase | United States | Push notification token, notification title and body | Android push notification delivery | Erased immediately after delivery | Transmitted when a notification is sent |
| Apple Inc. apple.com/legal/privacy | United States | Push notification token with title and body; sign-in identifier and email address (Sign in with Apple) | iOS push notification delivery; Apple account sign-in | Erased immediately after delivery / until you stop using the Service | Transmitted when a notification is sent or you sign in |
| RevenueCat, Inc. privacy@revenuecat.com | United States | Account identifier, in-app purchase receipts and purchase history | In-app purchase validation and subscription status | Until you stop using the Service | Transmitted at in-app purchase |
| Meta Platforms, Inc. facebook.com/privacy/policy | United States | Social account identifier, handle, display name and profile image URL; access token; the images, video and text to be published | Connecting your Threads or Instagram account, publishing posts on your behalf, and reading the performance metrics of those posts | Access token destroyed immediately on disconnect; other items destroyed when you delete your account | Transmitted when you connect an account, when a post is published, and when we read a published post's metrics |
| TikTok Pte. Ltd. privacy@tiktok.com | Singapore | Social account identifier, handle, display name and profile image URL; access token; the images and text to be published | Connecting your TikTok account and publishing posts on your behalf | Access token destroyed immediately on disconnect; other items destroyed when you delete your account | Transmitted when you connect an account and when a post is published |
| The provider of the AI assistant you connected OpenAI, L.L.C. (privacy@openai.com), Anthropic, PBC (privacy@anthropic.com), Anysphere, Inc. (hi@cursor.com) and others | United States (for other assistants, the provider's country) | The items listed for “the provider of the AI assistant you connected GenToon to” in Section 4 | Showing the results of the GenToon features you ask for in that assistant | Under the recipient's policy | Sent over an encrypted connection (HTTPS) each time a GenToon feature runs in the assistant you connected |
| Discord, Inc. privacy@discord.com | United States | Enquirer name and email address, part of the enquiry text | Routing customer enquiry notifications | Per the operations channel retention period | Transmitted when an enquiry is received |
How to refuse an international transfer
You may refuse the transfer of your personal information abroad. Email service@gentoon.ai or call +82-70-4571-4025 and we will stop the transfer and request deletion of information already transferred. Refusing a transfer that is essential to the Service — database hosting, payment processing or AI generation — will limit or prevent your use of the corresponding features. Refusing the analytics transfers (Google Analytics, Microsoft Clarity, PostHog) does not affect your use of the Service. Transfers to the provider of an AI assistant stop if you do not connect GenToon to it or disconnect it in Settings › Connected apps; this does not affect the rest of the Service.
Your Rights
Depending on where you live, applicable data-protection law gives you rights over your personal data. Where the GDPR or UK GDPR applies to you, you have the right to:
- Access the personal data we hold about you and obtain a copy.
- Rectify inaccurate or incomplete data.
- Erase your data (“right to be forgotten”), subject to legal retention obligations.
- Restrict processing in certain circumstances.
- Object to processing based on our legitimate interests, and to object to direct marketing at any time.
- Data portability — receive the data you provided to us in a structured, commonly used, machine-readable format, and have it transmitted to another controller where technically feasible.
- Withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
You can exercise most of these rights directly under Settings > My Account, or by emailing service@gentoon.ai. We will respond without undue delay and within one month of receiving your request; this period may be extended by up to two further months where the request is complex or numerous, in which case we will inform you. We do not charge a fee for a reasonable request, and we verify your identity using your account before acting on a request.
You also have the right to lodge a complaint with your local data-protection supervisory authority (for example, your national authority in the EEA, or the UK Information Commissioner's Office at ico.org.uk). We would, however, appreciate the chance to address your concern first. Additional rights for California and other U.S. state residents are set out in the “Your U.S. State Privacy Rights” section below.
8. Destruction of Personal Information
- Personal information shall be destroyed without delay once the retention period has expired or the processing purpose has been achieved.
- Electronic files: Permanently deleted using methods that prevent recovery.
- Paper documents: Shredded or incinerated.
- Account deletion is processed in the following stages.
- Immediately on deletion — your name, email address, nickname, profile photo, and bio are irreversibly anonymised, and your login account is removed so that you can no longer sign in. Your personal projects are moved to trash.
- 30 days after deletion — projects, generated images, and uploaded files are permanently erased from storage, sign-up source information (advertising and campaign link details and first-visit information) is erased, and the account identifiers on payment records are removed. The transaction records themselves are kept in de-identified form for the period required by Korean e-commerce law, as set out in Section 3.
- Connected social accounts — when you disconnect an account we destroy its access token immediately, cancel any posts scheduled at that moment, and ask the platform (Meta, TikTok) to revoke the permissions you granted us. The account identifier, handle and your past publishing records stay in your account so you can see what was published, and are destroyed together with the token when you delete your account. Records of your consent and its withdrawal are retained as evidence that consent was obtained.
- Browser notifications. When you ask to delete your account we turn off that account's browser notification subscriptions at once, and turned-off subscriptions are deleted after 30 days. The delivery records we keep for all notifications (notification type, time sent and result) are deleted 90 days after sending.
- Series reading, cheers and creator data. 30 days after you delete your account we erase your reading history and reading positions, series subscriptions, new-episode email consent (except the history of agreeing and withdrawing), records of new-episode alerts we sent, cheer settings, the device identifier and card hashes on cheer payment records and the device details kept for push notifications, and we remove your identifier from read-inflation records or delete those records. Cheer messages may remain anonymised as “Deleted user”, like the community posts and comments below. Creator payout details are handled as described in Section 24, and app advertising records are erased as soon as you ask to delete your account (Section 21).
- Goods orders. 30 days after you delete your account we erase the orderer's email, contact number, shipping address, delivery note, nickname, IP address and browser information from completed goods orders. For orders that were paid, however, we keep the information needed to identify the parties to the transaction (name, address and email) and the reasons given for refund or exchange requests separately from other data, as Article 6(3) of the Korean E-Commerce Act allows, and destroy them without delay when the legal retention period ends (5 years for transaction records, 3 years for complaint and dispute records). We use that separately kept information only for disputes or requests made under law. Orders still in production, shipping or refund are handled the same way once that process ends, and transaction records such as the order number, amount, payment time and destination country are kept for the retention period in a form that does not identify you.
- What remains, anonymised — posts and comments you made in the community stay visible so that other people's conversations remain intelligible, attributed to “Deleted user”; a stripped account record is retained solely to keep those posts attached. Projects you shared into a workspace remain with that workspace for its other members. If you want these removed, delete them before closing your account or email service@gentoon.ai.
9. Use of Cookies
The Company uses the following cookies:
| Cookie | Purpose | Duration |
|---|---|---|
| Session cookie (Supabase Auth) | Maintaining login state | End of session |
| csrf_token | CSRF attack prevention | 1 hour |
| Language preference cookie | Retaining selected language preference | Session |
| gentoon_utm | Sign-up source measurement. When you arrive through an advertising or campaign link: that link's campaign details, ad click identifiers and the time you arrived | 30 days |
| gentoon_first_touch | Sign-up source measurement: the website that referred your first visit (domain only), the first page you opened and the time of that visit. Not set for visitors from the European Economic Area, the United Kingdom or Switzerland | 30 days |
| gentoon_goods_ref | Counting goods share links: if you arrive through a creator's goods share link, that creator (up to 5 creators), the link channel and when you first opened it. If you order that creator's goods, this is recorded on the order (Section 27). Not used for visitors from the European Economic Area, the United Kingdom or Switzerland | 30 days |
| Google Analytics (GA4) cookies | Service usage analytics and service improvement | Up to 2 years |
| Microsoft Clarity cookies | User behavior analytics (heatmaps and session replay) for service improvement | Up to 1 year |
| PostHog cookies (ph_*_posthog) | Product analytics — recognising returning visitors and measuring usage funnels | Up to 1 year |
The analytics cookies listed above are set automatically as soon as a page loads. We do not display a consent banner beforehand, and we do not currently detect or act on Global Privacy Control (GPC) or Do Not Track signals — see “Legal Bases for Processing” above. You may refuse the storage of cookies through your web browser settings. However, blocking cookies may restrict your ability to use certain features, such as logging in, and on its own it does not stop analytics collection; to stop collection, email service@gentoon.ai.
Google AdSense advertising cookies — effective October 13, 2026
Google AdSense ads may appear on web community screens containing content. Google and third-party advertising vendors may process cookies, device identifiers, IP addresses and advertising interaction data to serve ads based on your previous visits to this site or other websites. Google's advertising cookies allow Google and its partners to serve personalized ads based on visits to this site and other sites on the Internet. This advertising feature applies to the web, including mobile browsers. Advertising in the GenToon mobile app is covered separately in Section 21 (App Advertising).
Google and the advertising partners listed in the consent message process advertising data, which may be processed abroad. See the consent message's partner list and Google's advertising data information for partner-specific purposes, retention periods and privacy policies. You can use community content without consenting to personalized advertising.
In the European Economic Area, the United Kingdom and Switzerland, Google's consent message provides consent, manage-options and do-not-consent choices. You can opt out of personalized advertising through Google Ads Settings and manage third-party advertising cookies through the advertising-cookie opt-out page. You can also block or delete cookies in your browser. This advertising consent message does not control the analytics tools described above.
In applicable U.S. states, Google displays a “Do Not Sell or Share My Personal Information” link that lets you opt out of the sale or sharing of personal information used for advertising.
10. Measures to Ensure the Security of Personal Information
The Company implements the following measures in accordance with applicable data protection laws:
- Access control. Access to personal information is restricted to the minimum number of authorized personnel, and administrator accounts are managed via UUID-based whitelisting.
- Encryption. Passwords are stored using one-way hashing, and payment card information is processed by Polar in compliance with PCI-DSS standards. All communications are encrypted using TLS (HTTPS).
- Security headers. Security headers including HSTS, CSP, and X-Frame-Options are applied to prevent web-based attacks.
- Access restrictions. CSRF tokens, API rate limiting, and IP-based anomalous access blocking are implemented.
- Monitoring. Real-time error detection and security event monitoring are performed through Sentry.
Children's Privacy
The Service is not directed to children. You must meet the minimum age required to use online services in your country: at least 13 years old in the United States, and at least the age of digital consent in your country in the EEA and the UK (16, unless your country sets a lower age of 13, 14, or 15). Where applicable law requires it, a parent or guardian must provide or authorise consent. If we learn that we have collected personal data from a child below the applicable age without the required consent, we will delete the account and the data without undue delay. If you believe a child has provided us with personal data, contact service@gentoon.ai.
How to Contact Us About Your Data
For any privacy question, to exercise your rights, or to raise a concern, contact our data-protection officer, who also receives access requests and complaints. Under the Korean Personal Information Protection Act this role is held by the representative of the business.
- Name
- Kim Joong Hwi
- Position
- Representative, Fairrium
- Phone
- +82-70-4571-4025
- service@gentoon.ai
Users in the Republic of Korea may also apply, free of charge, to the Personal Information Dispute Mediation Committee (www.kopico.go.kr, 1833-6972) or report to the Personal Information Infringement Report Center (privacy.kisa.or.kr, 118) if a request is refused or you disagree with how it was handled.
GenToon does not currently maintain a permanent establishment in the EEA or the UK. If we are required to appoint a representative under Article 27 of the GDPR or UK GDPR, we will update this Policy with their details. In the meantime, EEA, UK, and Swiss users may direct all data-protection requests to service@gentoon.ai, which we monitor as our primary data-protection channel.
Lodging a Complaint
You have the right to lodge a complaint with the data-protection supervisory authority in your country or state of residence. For users in the EEA, this is your national Data Protection Authority; in the UK, the Information Commissioner's Office (ICO) at ico.org.uk; in California, the California Privacy Protection Agency or the California Attorney General. You may also contact us first at service@gentoon.ai and we will work to resolve your concern.
Your U.S. State Privacy Rights (California and Other States)
If you are a resident of California or another U.S. state with a comprehensive privacy law, you may have the right to know what personal information we collect and how we use it, to access and delete your personal information, to correct inaccurate information, to limit the use of sensitive personal information, and to opt out of the “sale” or “sharing” of personal information and of targeted advertising.
We do not sell your personal information for money. Our use of analytics cookies and identifiers (Google Analytics, Microsoft Clarity, PostHog) may be considered “sharing” for cross-context behavioural advertising purposes under California law. To opt out of these analytics cookies, email service@gentoon.ai. These analytics tools do not currently detect or act on Global Privacy Control (GPC) or Do Not Track signals sent by your browser. We will update this Policy if and when we implement signal-based opt-out for analytics.
From October 13, 2026, Google AdSense advertising cookies and identifiers may also constitute “sale” or “sharing” under applicable U.S. state privacy laws. Where Google displays the “Do Not Sell or Share My Personal Information” link, use it to opt out of this advertising processing. That choice does not stop the analytics tools described above; analytics opt-out remains available by email.
Once app advertising launches, sending your advertising identifier, device details and ad interactions to Google to show ads in the GenToon mobile app may also constitute “sharing” for cross-context behavioural advertising. You can opt out through the app's Settings > Privacy > “Ad privacy options” (shown where Google's consent tools apply), by turning off “Allow Apps to Request to Track” on iOS, by deleting your advertising ID on Android, or by emailing service@gentoon.ai. Paid plans do not show ads. See Section 21 for details.
We do not sell or share the personal information of consumers we know to be under 16. We will not discriminate against you for exercising any of these rights. To exercise your U.S. state privacy rights, or to opt out, email service@gentoon.ai with the subject line “U.S. Privacy Request” (or “Do Not Sell or Share”); we will verify your request using your account before responding. You may use an authorized agent to submit a request on your behalf. We will respond within the time required by law (generally 45 days, extendable once where permitted).
14. Changes to This Policy
- This Privacy Policy may be amended due to changes in applicable laws, regulations, or internal policies of the Company.
- Any amendments will be announced within the Service at least 7 days prior to the effective date of the change.
- This Policy has been in effect since January 1, 2025. The revision dated May 9, 2026 takes effect on the same date. The revision dated August 1, 2026 (adding Alibaba Cloud and OpenAI as AI processors) takes effect on the same date. The revision dated August 7, 2026 (adding PostHog, Inc. as a product-analytics processor and disclosing the resulting transfer to the European Union) takes effect on the same date. The revision dated September 1, 2026 (social publishing — new collected categories, third-party sharing with and international transfers to Meta Platforms, Inc. in the United States and TikTok Pte. Ltd. in Singapore, and destruction of connection data — the access token on disconnect, everything on account deletion) takes effect on September 8, 2026, seven days after it was posted, in line with paragraph 2 above. The revision dated September 6, 2026 (per-post performance metrics — adding the metrics of published posts to the categories collected, and adding the reading of those metrics to the purpose of sharing with and transferring to Meta Platforms, Inc.) takes effect on September 13, 2026 under the same paragraph.
- The revision dated September 24, 2026 (connected AI assistants (MCP connector) — new collected categories, collection method and purpose; retention periods for connection records, the connector's session and connector tokens; third-party sharing with and international transfers to the provider of the AI assistant you connect (such as OpenAI, L.L.C., Anthropic, PBC and Anysphere, Inc.); text generation (studio assistant chat and scenarios) added to the work entrusted to OpenAI, L.L.C. and Google; new Section 20) takes effect on the same date. It describes processing that already takes place in the connector feature the Service already offers and specifies the troubleshooting records the Company keeps, and it neither restricts your rights nor adds obligations, so, like the revisions of August 1 and August 7, 2026, it takes effect when posted.
- The revision dated October 1, 2026 (sign-up source measurement: sign-up source information added to the categories collected and sign-up source measurement to the purposes, the gentoon_utm and gentoon_first_touch cookies disclosed, and the retention period and erasure after account deletion set out) takes effect on October 12, 2026, more than seven days after it was posted, in line with paragraph 2 above. First-visit information is collected from that date; advertising and campaign link details (gentoon_utm) were already used to measure sign-up sources before this revision, which now states them, except for the ad and keyword identifiers and ad position of a Naver search ad, which are new and are recorded from that date.
- The revision posted on October 16, 2026 takes effect on October 23, 2026, seven days after it was posted, in line with paragraph 2 above (new Section 21 App Advertising (Google AdMob), Section 22 Series Reading History and Subscriptions, Section 23 Cheers and Section 24 Creator Program: Earnings and Payouts; automatic translation of comments on a creator's own post in Section 25; and the related additions to the tables on categories, purposes, retention, third parties, processors and international transfers and to automated decisions). The parts of the same revision that describe processing we were already doing (your device or browser time zone and how we use it, “Translate” for comments and keeping translations, browser notification subscriptions and notification delivery records, and delivery through browser push services) correct our disclosure rather than add new processing, and take effect on the day they were posted, October 16, 2026.
- The revision posted on October 20, 2026 takes effect on October 27, 2026, seven days after it was posted, in line with paragraph 2 above (new Section 26 Goods Purchases, and the related additions to the tables on categories, purposes, retention, processors (Toss Payments Co., Ltd. and Weebling Co., Ltd.) and international transfers (Printful Inc. and PayPal Pte. Ltd.), and to the deletion of goods order data when you delete your account).
- The policy revised on October 21, 2026 takes effect on October 28, 2026, 7 days after it was posted, under paragraph 2 (new Section 27, Additional Processing for Goods Sales, and Section 28, Credit Cheers, with rows added to the tables of collected items, purposes, retention periods, international transfers (Printify, Inc.) and cookies (gentoon_goods_ref), and new Section 19, Automated Decisions).
- 2026年10月26日公告的周边评价、收藏与通知修订自2026年11月2日生效,作为之前修订的独立补充。
15. 消息保存政策
本公司根据用户在服务中发送的消息类型,采取不同的保存期限政策。
AI 角色对话
与 AI 角色的对话记录将永久保存,直至用户自行删除。为维护存储效率,超过一年(365 天)未访问的对话将自动转入归档,超过两年(730 天)未访问的消息将自动永久删除。用户标记为常用(收藏)的消息不在自动删除范围内,将保留至用户自行取消标记为止。
用户间私信(DM)
用户间的私信将于发送后 180 天自动永久删除。但因违反服务条款而被举报或列入审核的消息,将另行保存至争议解决完毕,或依相关法规规定的期限保存。
用户主动删除
用户自行删除消息或聊天室时,相关数据将立即永久删除。删除账号时,姓名、电子邮箱地址、昵称及头像将在注销的同时进行不可复原的匿名化处理;已保存的项目、生成图像及上传文件则在注销满 30 天后从存储中永久删除。但在社区发布的帖子与评论,为保留其他用户的对话上下文,将把作者显示改为「已注销的用户」并以匿名状态保留;为此,将一并保存已移除识别信息的账号记录。因会计、税务及争议解决目的而依相关法规负有保存义务的付款及交易记录,将依本政策第 3 条以去标识化状态另行保存。
访问记录(AuditLog)
因使用本服务产生的访问 IP、User-Agent、访问时间等活动记录,为遵守韩国《通信秘密保护法》第 15-2 条并配合侦查机关的合法请求,将保存一(1)年后自动删除。但举报受理记录与账号删除申请记录为解决纠纷及确认删除权的履行,重大安全事件的记录为防止再次发生,均在上述期间之后继续保存。为限制重新注册而保存的注销账号邮箱地址的哈希比对值,在限制期间届满后删除。本项优先于本政策第 3 条的访问日志(3 个月)项目。
16. 配合执法机关及政府机关
本公司致力保护用户个人信息;但若政府机关依正当程序提出合法请求,本公司将在相关法规允许的范围内予以配合。
合法程序
当调查机关、法院或其他政府机关持令状、法院命令或其他合法文件请求数据时,本公司将依韩国《个人信息保护法》、《通信秘密保护法》第 15-2 条及《电信业务法》第 83 条等相关法规,在允许范围内提供最小必要信息。本公司不回应未附令状或命令的单纯非正式请求。
用户通知
本公司将用户信息提供予政府机关时,将在《通信秘密保护法》及《个人信息保护法》允许的范围内,尽力通知当事用户。但若调查机关命令不得通知、通知可能实质妨碍调查或司法程序,或依法律规定禁止或限制通知时,通知可能延迟或省略。
用户权利
用户可依《个人信息保护法》第 35 条,要求查阅本公司向政府机关披露的记录。若用户认为任何披露行为不合法,可依同法第 43 条申请调解,或依第 39 条主张损害赔偿等法律救济。相关咨询请联系本政策第 12 条所指定的个人信息保护负责人。
17. 产品使用分析(PostHog)
我们在 GenToon 网站与移动应用中使用产品分析工具 PostHog,以了解服务的使用情况并加以改进。PostHog 在位于欧盟(德国法兰克福)的服务器上处理这些数据,因此以下内容属于个人信息的跨境传输。
使用目的
用于衡量从注册到网络漫画生成与支付的使用流程(漏斗)和回访率、汇总各功能的使用统计,并找出流失环节与错误以改进服务。我们还会记录您是通过哪个渠道进入 GenToon 的(见下方“转移项目”),以便比较来自不同渠道的用户如何使用本服务。我们不会将这些数据用于广告定向投放,也不会用于对您产生法律效果或类似重大影响的自动化决策。
传输项目
用户标识符(服务内部账号 ID,与本公司数据库使用的标识符相同);在网页端登录时的电子邮箱地址;账号属性(订阅方案、使用语言、支付国家、注册日期、注册平台,以及来源属性 — utm_source、utm_medium、utm_campaign、是否通过付费广告点击进入、是否经由联盟伙伴或其他用户推荐;gclid、fbclid 等广告点击 ID 会先遮蔽其值再发送,因此点击 ID 本身不会转移,但"曾存在点击 ID"这一事实会转移);使用事件(屏幕浏览、选择操作,以及完成生成或支付等行为记录);您浏览过的网页 URL(仅保留来源分析所需的查询参数);若您来自外部搜索,该搜索引擎的名称(Google、Bing、Yahoo、DuckDuckGo),以及当浏览器将搜索词包含在上一页网址中传递时,您在该搜索引擎输入的词;若您通过推荐或邀请链接进入,该链接的公开代码(网址中的 ref·via 值 — 该代码可与推荐人账号相互对应,因此本公司不主张其与推荐人身份无关);设备、操作系统与应用版本信息;以及您的 IP 地址与由此推定的国家信息。我们不会转移您创作的内容:提示词原文、角色聊天对话内容,以及上传或生成的图片文件都不会发送给 PostHog。
接收方、国家、时点与方式
接收方为 PostHog, Inc.(联系方式:privacy@posthog.com),目的地为欧盟(德国法兰克福区域)。数据在您使用服务时,由分析 SDK 通过加密网络连接(HTTPS)发送。
接收方的使用目的与保存期限
PostHog 仅在上述目的范围内处理个人信息。保存期限遵循 PostHog 的数据保留政策,最长为 7 年(根据 PostHog 公开的信息,2026 年 8 月 7 日核实)。仅删除 GenToon 账号并不会一并删除已发送至 PostHog 的数据;如需删除,请按下方“拒绝跨境转移的方式”另行提出请求。
关于屏幕录制(会话回放)
PostHog 的会话回放(屏幕录制)功能在我们的网站和移动应用中均已关闭,因此 PostHog 不会录制您的屏幕。另一方面,我们的网站(但不包括移动应用)使用 Microsoft Clarity,该工具确实会记录屏幕操作(会话回放)与热力图;详情请参阅本政策的受托处理方表格、跨境转移表格与 Cookie 条款。移动应用未使用 Clarity。今后如启用 PostHog 的会话回放,我们将事先修订本政策并予以告知。
拒绝方式
您有权拒绝本次处理与跨境转移,并要求停止处理及删除数据。请发送邮件至 service@gentoon.ai,我们将在 PostHog 删除与您账号标识符关联的分析数据,并采取措施停止后续收集。该操作由人工处理,需要一定时间,且仅删除账号并不会自动完成上述处理。在浏览器中屏蔽 Cookie 与本地存储会使跨次访问的识别更加困难,但仅此并不会停止收集 — 可靠的方式是上述邮件请求。另请注意,我们会在页面加载时即运行分析工具,不会事先显示同意横幅,且目前不会检测或依循您浏览器可能发送的 Global Privacy Control(GPC)或 Do Not Track 信号。即使您提出拒绝,也不会影响您使用本服务。
18. 将头像转换为网络漫画角色
当您将对话制作成网络漫画时,您的头像会用于转换(风格化)为网络漫画风格的角色。此举并非为识别本人,也不是为了提取、存储或比对生物特征数据。本公司在此过程中会保存转换后的角色图像、AI 为生成该角色而提取的外貌描述文本,以及生成时头像的地址(URL),并在再次绘制同一角色时重复使用上述数据。若您没有头像或转换失败,将以默认角色替代。对于含有面部的照片的分析,以及将群组对话制作成网络漫画时其他参与者的消息被发送至 AI 一事,本公司将在服务内分别取得您的单独同意。您可随时更改或删除头像,或来信 service@gentoon.ai 提出请求,以停止上述使用并要求删除已保存的角色图像与外貌描述。
19. Automated Decisions
Section numbers follow the Korean-language version of this Policy.
In addition to the automated decisions described under "Legal Bases for Processing (EEA / UK Users)" above, the following decisions are made automatically, without a human reviewing them individually. They are rule-based decisions with no human involvement, and they do not use profiling models trained on your data.
- Whether a credit cheer can be sent. Criteria: the sending member's membership period and suspension status; whether the sending and receiving members appear to be accounts of the same person (hash values of sign-up connection information, of attendance device identifiers and of the receiving member's recent web attendance connection information, compared with the connection information of the sending request); total credits sent and received that day. Procedure: Request received → items above compared → if any applies, the cheer is not sent (no credits move).
- Which sales go into "Just sold" and sales rankings. Criteria: whether the buyer is the creator or appears to be the same person as the creator, and whether several buying accounts appear to be the same person (hash values made on the spot from shipping addresses, and hash values of attendance device identifiers); refunds and cancellations; number of different buyers. Procedure: Sales tallied → items above compared → if any applies, excluded from displays and rankings or counted as one person.
If a decision affects you, you may ask us to explain it, object to it, or have it reviewed by a person, by emailing service@gentoon.ai. We will respond within 15 days for an explanation and within 30 days for a human review.
20. Connected AI Assistants (MCP Connector)
Section numbers follow the Korean-language version of this Policy.
- (1) You can connect GenToon to an AI assistant such as ChatGPT or Claude through the Model Context Protocol (MCP), at https://www.gentoon.ai/api/mcp, and, inside it, set up, write and draw webtoons, look up your saved characters and projects, and export, share or publish the results. A connection is made when you review the permissions the AI assistant requests (view, create, publish) on GenToon's own sign-in and consent page and allow them. The Company never gives your password to the AI assistant.
- (2) What the Company keeps. The connected app's name, identifier and return address; the permissions you granted; when the connection was made, last used and revoked; the connector's own sign-in session (stored encrypted and deleted as soon as the connection ends); authorization codes and access and refresh tokens (one-way hashes only); audit records of connecting and disconnecting (the app name and the permissions you granted — kept for 1 year as Service activity records, Section 3); and tool-call records for troubleshooting (the feature used, how long it took and whether it succeeded or its error code, the first part of the project identifier, whether it was called from a card view, the first 40 characters of the app name, version, operating system, device model and similar information the AI assistant reports, and a one-way hash of the assistant's conversation identifier). Tool-call records do not contain what you asked for; they are kept not in our database but in the operating logs of our hosting provider (Vercel Inc.) and are deleted when that operating-log retention period ends (at most 30 days). What the AI assistant sends (story topics, dialogue, edit instructions, character descriptions, photos you chose to send and so on) is saved as your projects, characters and art styles and is handled like anything you create on the web.
- (3) What is passed to the AI assistant. The items listed for “the provider of the AI assistant you connected GenToon to” in Section 4. Your email address, password and payment details are never passed. How the assistant stores and uses that information is governed by its provider's policy (for example OpenAI, L.L.C. for ChatGPT and Codex, Anthropic, PBC for Claude and Claude Code, and Anysphere, Inc. for Cursor). The Company does not request or collect your conversation with the AI assistant; it processes only what the assistant sends to GenToon. Generated images, and photos you send through the connector, are stored at their own addresses (photos never used to create a character or art style are deleted after the period in Section 3), and anyone who has an address can open that image without signing in (the same as images you create on the web).
- (4) Creating through the connector uses the same credits as on the web, and no payment takes place inside the connector.
- (5) You can disconnect at any time in Settings › Connected apps. Disconnecting invalidates that connection's tokens immediately and ends and deletes the connector's session, and the connection record is destroyed 30 days later. Each device or app has its own connection, so disconnecting one leaves the others in place; disconnecting every connection listed in Connected apps ends them all. A connection older than 24 hours with no valid token left, and a connection whose connector sign-in session can no longer be renewed, are disconnected automatically, and deleting your account disconnects every connection (retention periods in Section 3).
21. 应用内广告(Google AdMob)
本条为参考译文。如与韩文原文不一致,以韩文原文为准。
GenToon 移动应用的部分页面(“免费领取”标签中的激励广告、作品末尾和社区信息流中的横幅广告)可能会展示 Google LLC 提供的 Google AdMob 广告。付费方案用户不会看到广告。本节自包含广告的应用版本起适用,生效日期将至少提前 7 天公告(参见“Changes to This Policy”)。
处理的信息
为展示和衡量广告,Google AdMob SDK 会处理设备的广告标识符(iOS 的 IDFA 仅在您允许跟踪时;Android 的广告 ID)、IP 地址及据此推断的大致位置、设备/操作系统/应用信息、广告展示与点击记录,以及诊断与性能信息。为确认激励广告的发放,我们会保存会员标识符、奖励编号、发放的点数、广告单元、交易编号和访问国家;为统计广告收入,我们会保存广告展示的位置与作品、每次广告展示的预估收入、应用版本和访问国家。
处理目的
用于广告投放、频次控制与效果衡量,防范欺诈点击与无效流量,确认激励广告奖励(点数、加油贴纸)的发放,以及结算广告收入。您可以按下述方式拒绝个性化广告。
接收方与跨境转移
每当应用请求广告时,Google LLC(美国)会通过 SDK 直接接收上述信息(跨境转移,参见“International Data Transfers”表格)。Google 依据其自身的隐私政策处理这些信息,Google 如何使用广告数据请参见 policies.google.com/technologies/ads。联系方式:support.google.com/policies
保存期限
我们保存的广告记录将在 13 个月后删除(未发放的奖励在 90 天后删除),注销账号时立即删除。Google 处理的信息的保存期限依 Google 的政策而定。
拒绝个性化广告的方法
iPhone/iPad:在 设置 > 隐私与安全性 > 跟踪 中关闭 GenToon 的跟踪权限。Android:在 设置 > Google > 广告 中删除或重置广告 ID。在欧洲经济区、英国、瑞士及适用的美国州,您可以在应用的 设置 > 隐私 >“广告隐私选项”中更改或撤回同意。拒绝后应用功能不变,只是广告的个性化程度降低。
美国各州隐私权利(为广告而“共享”)
根据加利福尼亚州等适用的美国州法律,为应用内广告向 Google 发送广告标识符、设备信息和广告互动,可能构成为跨情境行为广告而“共享(sharing)”个人信息。我们不会出售个人信息以换取金钱。您可以通过应用的“广告隐私选项”、上述设备设置,或发送邮件至 service@gentoon.ai 拒绝共享。
加油贴纸
在部分页面(撰写评论)中,完整观看激励广告后可获得 1 个加油贴纸,而不是点数。加油贴纸只能由获得它的会员贴在评论上使用,不具有现金价值,不可转让给其他会员,并在获得 24 小时后消失。为发放贴纸并让您使用,我们会保存会员标识、获得时间与失效时间,以及贴纸所贴的评论;这些记录会与对应的激励广告发放记录一起在 13 个月后删除(注销账号时立即删除)。
举报广告
如果看到不当广告,请点按广告上方的“举报”。我们会立即隐藏该广告,并在核查后采取措施,避免同一广告再次出现。
22. 连载阅读记录与系列订阅
本条为参考译文。如与韩文原文不一致,以韩文原文为准。
已登录的会员阅读连载的某一话或订阅某个系列时,我们会为“继续阅读”和新章节提醒处理以下信息。
处理的信息
我们处理您读过的章节及时间(首次打开时间、最后一次打开时间、读完的时间及判定方式)、每个系列的阅读进度、您订阅的系列及提醒设置(提醒开启或关闭、取消订阅的时间)、您另行同意通过邮件接收新章节时的同意状态和时间(包括同意与撤回的记录),以及我们向您发送新章节应用通知和邮件的记录。此功能上线时,我们会用过去90天的章节浏览记录(原本已作为服务使用记录保存的信息)一次性生成阅读记录。
处理目的
用于继续阅读和已读标记、下一话推荐、新章节提醒(已订阅系列的应用通知;如另行同意,也通过邮件;以及最近读过但未订阅的系列的应用通知;如开启浏览器通知,也通过浏览器通知)、连载排行以及向作者展示的读者数统计,以及识别虚增阅读量的行为。作者只能看到订阅人数、读者人数等合计数字,看不到是谁订阅或阅读。如发现虚增阅读量的迹象,我们会在审核结束前一并保存相关会员的标识符。
保存期限
阅读记录和阅读进度在您最后一次阅读满1年后删除。取消订阅的记录会保留,以免再次发送该系列的提醒。新章节邮件的同意在您撤回后删除,但同意与撤回的记录会为证明已取得同意而保存。新章节应用通知的发送记录在30天后删除,邮件的发送记录在90天后删除;所有通知共用的发送结果记录在发送90天后删除。疑似虚增阅读量的记录中,被驳回或未经确认即关闭的记录以及读者群组记录在审核结束180天后删除;经我们确认的判定是对作者采取措施的依据,在该措施持续期间保存。注销账号30天后,除同意与撤回的记录外,上述信息全部销毁,并从虚增检测记录中移除已注销会员的标识符或删除相关记录。
您的选择
您可以随时通过“清除阅读记录”功能或发送邮件至 service@gentoon.ai,删除阅读记录和阅读进度,也可以在系列页面取消订阅或关闭提醒。应用通知也可以在设备设置中关闭。新章节邮件可以随时通过邮件中的退订链接或发送邮件至 service@gentoon.ai 停止。
23. 应援(礼物与应援评论)
本条为参考译文。如与韩文原文不一致,以韩文原文为准。
应援是读者购买我们销售的应援商品(积分礼物)并送给作者的作品或系列的功能。只有年满19周岁的会员之间才能赠送和接收应援,且作者必须自行开启“接收应援”后才能收到。
处理的信息
我们处理作者的应援接收设置(开启时间、本人确认年满19周岁的时间、不接收留言的设置)、赠送应援的会员本人确认年满19周岁的时间、应援支付记录(金额、支付方式、时间、收到的作者及系列或章节;如在应用内支付,还包括该设备标识符的哈希值;如以银行卡支付,还包括由发卡机构代码和遮盖后的卡号生成的哈希值)、应援留言和应援徽章、作者的感谢回复,以及收件人举报时的举报理由、举报时的留言和发送者。
处理目的
用于确保只有年满19周岁的会员之间赠送和接收应援、仅为开启了“接收应援”的作者收款、执行每日和每月的支付上限、防止本人多个账号之间互相应援以及冒用他人支付方式、处理应援支付的取消和退款以及骚扰或垃圾信息举报,并为参加创作者计划的作者结算应援收益(第24条)。支付上限可能会合并同一人使用的多个账号计算,为此我们会比对已收集的注册时网络信息(哈希值)和应用设备标识符(哈希值)。在确定创作者计划的应援收益时,为确认是否为作者本人的应援,我们会将付款设备、付款请求的连接信息和银行卡支付方式的哈希值与作者注册、签到和付款记录的哈希值进行比对;如判断存在关联,该应援将作为积分而非收益处理。
其他用户可以看到的内容
应援会员的昵称和头像、应援留言和应援徽章,以及作者的感谢回复,可能会在该作者的应援记录中向其他用户显示;应援评论与其他评论一样,会向浏览该作品的用户显示。应援金额仅向发送的会员和收到应援的作者显示。隐藏姓名发送的应援不会向作者和其他用户公开发送者,且只能发送固定的短语。但如果收件人举报,我们可能会为处理举报而确认发送者。
保存期限
应援接收设置和年满19周岁的确认记录在注销账号30天后销毁。应援支付记录依照韩国《电子商务法》保存5年,但记录中的设备标识符和银行卡支付方式的哈希值在注销账号30天后删除。应援留言的举报记录作为消费者投诉及纠纷处理记录,自举报之日起保存3年。注销账号30天后,我们会删除您的昵称和头像,因此应援记录中会显示为已注销的会员,应援留言可能会像社区评论一样以匿名状态保留(第8条)。
24. 创作者计划:收益结算与支付
本条为参考译文。如与韩文原文不一致,以韩文原文为准。
对于参加创作者计划(另有条款)的作者,我们会结算其应援收益和广告收益的分成,并以积分或现金支付。为此,我们处理以下信息。
处理的信息
我们处理收益记录(应援和广告收益的分成、金额与币种、待结算、可领取、已支付或已取消的状态,以及冻结解除的日期)、应援接收方式(积分或收益)以及同意创作者计划条款的记录、兑换为积分的记录、现金支付申请及处理记录(包括退回的转账记录)、代扣税款记录以及居住国家。居住在韩国的个人首次将收益兑换为积分或申请银行支付时,我们会收集其姓名、居民登记号(仅用于代扣税款和提交支付明细,加密保存;为合并申报和核对同一人通过多个账号获得的收益,我们还会保存用密钥对该号码转换后、无法还原的值;为确认是否年满19周岁并以遮盖形式显示号码,我们另行保存出生日期的6位数字)以及结算账户(银行、账号、户名)和最近一次更改账户的时间;韩国的企业需提供商号、营业执照号、代表人姓名和结算账户。居住在韩国境外的作者申请现金支付时(仅在我们为其所在国家开通支付方式之后),我们会收集其姓名、是否属于美国税法上的纳税人、是否已提交美国税务表格(W-9或W-8BEN)以及收款方式(如选择PayPal,则为PayPal账户邮箱);在韩国税法要求代扣税款和提交支付明细时,还会收集其地址和居住国家的纳税人识别号;如申请适用税收协定税率,还会收集居民身份证明等文件。
处理目的
用于计算和结算作者分成、管理冻结期、在发生退款或支付取消时取消该分成或从之后的收益中扣除、兑换积分和向银行账户付款、代扣所得税并提交支付明细(包括为韩国境外作者适用税收协定税率)、发送支付明细、核对户名与姓名是否一致,以及防止不当领取。
接收方与跨境传输
对于代扣税款后支付的收益,我们依照韩国《所得税法》向国税厅提交支付明细(姓名、居民登记号(韩国境外作者为居住国家的纳税人识别号)、支付金额、代扣税额等)。银行收款通过我们的往来银行转账。如选择通过PayPal接收境外现金支付,我们会在付款时通过PayPal API,将收款人的PayPal账户邮箱、姓名、支付金额和币种发送给PayPal Pte. Ltd.(新加坡)等PayPal集团公司(包括美国)(属于跨境传输,参见 International Data Transfers 表格;保存期限依照PayPal的政策及相关法律)。境外现金支付仅在我们为您所在国家开通支付方式后进行,在此之前不会将上述信息传至境外。
保存期限
收益与支付记录以及代扣税款和支付明细资料,自支付当年的次年3月10日起保存5年(向韩国境外作者支付的保存7年)(韩国《国税基本法》第85条之3)。支付信息(居民登记号、账户等)在注销账号30天后销毁;如曾代扣税款并支付,则在上述保存期限内仅保留税法要求的最少信息(姓名、居民登记号(加密)和营业执照号;韩国境外作者为姓名和居住国家的纳税人识别号),并删除账户信息。如有正在进行的支付,将在处理完成后删除。
26. 周边购买
本条为参考译文。如与韩文原文不一致,以韩文原文为准。
本公司销售带有会员所创作角色和作品的周边,周边的销售方为本公司。您订购周边时,本公司按以下方式处理个人信息。
处理的信息
订购人的电子邮箱;收货人的姓名、电话号码和收货地址(邮政编码,韩国境外配送的订单还包括城市和州);配送备注(选填);订单明细(商品、规格、数量、金额和配送国家/地区);支付服务商签发的支付识别信息;下单时的访问IP地址和浏览器信息;支付页面上的同意记录(同意时间和文案版本);发货后的运单号;以及您申请退款或换货时提供的理由。卡号和PayPal账户信息由购买者直接输入给支付服务商,本公司不会收到。
处理目的
受理订单和确认付款,委托制作与配送并查询物流,撤回订购、换货和退款,处理支付纠纷和欺诈支付,订单通知邮件,以及结算支付给创作者的设计使用费。
接收方与跨境传输
付款由Toss Payments Co., Ltd.处理(韩国境内配送的订单以韩元支付,韩国境外配送的订单通过Toss Payments的境外简易支付以PayPal支付)。韩国境内配送的周边,由Weebling Co., Ltd.(POD SHOP)接收收货人的姓名、手机号码和地址、订单号、会员识别号及订单内容,进行制作和配送。韩国境外配送的周边,由Printful Inc.(美国)接收收货人的姓名、电话号码和收货地址、订购人的电子邮箱及订单内容(包括用于印刷的设计文件),在靠近收货地址的工厂制作和配送;为完成付款,PayPal Pte. Ltd.(新加坡)及其关联公司(美国)接收收货人的姓名、收货地址、商品明细和金额。韩国境外配送的订单会在支付页面另行征得您对上述跨境传输的同意,不同意则无法订购韩国境外配送的周边。传输的目的国家以及传输的时间和方式,参见 International Data Transfers 表格。
保存期限
收货人信息和订购人的电子邮箱自订单处理(制作、配送、换货、退款)完成之日起保存5年;未付款即关闭的订单自关闭之日起保存30天。访问IP地址和浏览器信息保存1年,退款或换货申请的理由自处理完成之日起保存3年。您注销账号30天后,我们会删除已处理完成订单中的联系方式、地址、配送备注和访问信息;对于已付款的订单,我们依照韩国《电子商务法》,仅将确认交易当事人所需的姓名、地址、电子邮箱以及退款或换货申请的理由单独保存至法定期限,之后予以删除。
您的选择
您可以在订单页面或发送邮件至 service@gentoon.ai,申请查阅、更正或删除订单信息。但正在制作或配送的订单所需的信息,以及依法保存的交易记录,在相应期间内无法删除。
27. 周边销售的附加处理
本条为参考译文。如与韩文原文不一致,以韩文原文为准。
公司就周边销售(第26条)为下单时的年龄确认、创作者的分享链接、销售展示与销售排行、购买卡以及通过Printify在海外制作,按以下方式处理个人信息。
处理的信息
下单购买周边时所选的年龄段(年满19周岁,或年满14周岁未满19周岁)及确认时间;未满19周岁的,确认法定代理人同意及撤销说明的时间。选择未满14周岁时不接受订单,也不保存该选择。通过创作者的周边分享链接进入时,将该创作者的用户名、链接渠道(Instagram、Threads、TikTok、X、KakaoTalk、购买卡等)及首次打开链接的时间保存在浏览器Cookie(gentoon_goods_ref,第9条)中;此后订购该创作者的周边时,将该创作者、链接渠道及时间一并记录在订单中。购买卡会记录该商品的付款顺序编号、感谢语以及购买者是否选择显示昵称。
处理目的
用于不接受未满14周岁者的订单,并告知未满19周岁的购买者需法定代理人同意及可撤销的事实;用于按渠道向创作者展示通过其分享链接售出的周边数量;用于在无法识别购买者的前提下展示销售情况(“刚刚售出”)并为创作者和限量商品进行销售排行;以及向购买者展示购买卡。为了在销售展示和销售排行中排除创作者本人或看似与创作者为同一人的账号的购买,并将看似属于同一人的多个账号算作一人,我们会比对收货地址(仅用当场生成的哈希值比对,不予保存)和已收集的签到设备标识符的哈希值(第19条)。
接收方与跨境传输
海外配送的周边中通过Printify制作的商品,由Printify, Inc.(美国)接收收件人的姓名、电话号码、收货地址、订单号及订单内容(商品、数量、印刷用设计文件),并根据商品由其制作伙伴SwiftPOD(美国)、Chill(美国)、Printdoors(中国)之一制作并寄出。按下付款按钮时,为确认运费先发送姓名、地址以及所订购的商品和数量,付款确认后的制作下单时再连同电话号码、订单号和印刷用设计文件一起通过网络(API)发送。不发送下单人的电子邮箱。Printify, Inc.及其关联公司(拉脱维亚、波兰、西班牙、英国)在Printify隐私政策和相关法律规定的期限内保存,个人信息咨询邮箱为privacy@printify.com。制作伙伴通过Printify获得制作和寄送所需的信息,有关制作伙伴的咨询也可发送至该邮箱。该跨境传输会在付款页面另行征得您的同意,不同意则无法订购该商品。年龄确认记录和分享链接记录不提供给其他方。
其他用户可以看到的内容
“刚刚售出”只显示商品名称和“1小时内”这样的大致时间,只有在同一商品寄往同一国家的不同购买者达到3人以上时,才会同时显示该国家。不会显示购买者的姓名、账号、地址、订单号、数量和金额。销售排行只列入不同购买者达到3人以上的创作者和商品,购买者人数只以区间显示。通过分享链接售出的数量只向该创作者按渠道显示订单数和件数,购买卡只向该订单的购买者显示。使用创作者折扣码的订单,会向创建该折扣码的创作者按折扣码显示已付款的订单数、件数和金额。此外,创作者还能看到每笔销售的收益明细(销售时间、商品、数量、收益)和销售通知(商品、数量、国内或海外配送)。不会显示购买者的姓名、账号和地址。
保存期限
年龄确认记录、记录在订单中的分享链接信息以及购买卡记录,与该订单记录一起保存至会员注销;注销满30天后,从订单中删除姓名、联系方式、地址等个人信息时,只作为无法识别个人的交易记录保留。分享链接Cookie会在浏览器中保留30天。计算销售展示和销售排行时生成的比对值不予保存,销售排行和销售统计中不含购买者信息。
您的选择
您可通过service@gentoon.ai申请查阅、更正、删除上述信息。分享链接Cookie可在浏览器设置中删除,删除后此后的订单将不会记录分享链接信息。但正在制作或配送中的订单所需信息,以及依法需要保存的交易记录,在相应期间内无法删除。
28. 积分应援
本条为参考译文。如与韩文原文不一致,以韩文原文为准。
积分应援是会员将自己的一部分积分连同应援评论一起发送到其他会员公开帖子的功能。不会产生付款,与购买应援商品后发送的应援(第23条)是不同的功能。
处理的信息
处理发送会员与接收会员(该帖子的作者)、应援的帖子、发送的积分及其所扣除的积分类型(会员、礼物、充值)、应援评论、用于同一请求只处理一次的请求标识值以及发送时间。
处理目的
用于转移积分并留下应援评论、遵守每日发送和接收积分的上限、显示积分明细,以及防止在同一人的多个账号之间转移积分。为此,我们会将发送会员与接收会员注册时的连接信息哈希值和签到设备标识符哈希值、接收会员最近网页签到时的连接信息哈希值,与根据发送请求的连接信息当场生成的哈希值(不予保存)一起比对;看似同一人的账号时,无法发送积分应援(第19条)。
其他用户可以看到的内容
应援评论与其他评论一样向浏览该帖子的用户显示,发送的积分数量也会随评论一起显示。
保存期限
积分应援记录作为积分明细保存至会员注销;注销满30天后删除账号的个人信息时,只作为无法识别个人的记录保留。应援评论与社区评论一样,可能以已注销会员的身份保留(第8条)。
您的选择
发送的积分无法撤销或退回(积分政策第6节),删除应援评论也不会退回。积分应援记录可在积分明细中查看,其他请求可发送至service@gentoon.ai。
29. 周边评价、收藏与站内通知的个人信息处理
本条为参考译文。如与韩文原文不一致,以韩文原文为准。
处理的信息
我们处理评分、正文、自选照片、资料展示选择、创建/编辑时间、审核状态、感谢爱心及内部订单、商品和账户关联。也处理收藏商品、时间/来源、自选分享链接、开售申请的配送国家及申请/检查/通知时间、商品设计审核结果,以及站内通知的类型、正文、已读状态和目的页面。
处理目的
用于验证购买、审核和展示/编辑/删除评价、私密收藏和自选分享、申请的开售提醒、创作者感谢及设计审核通知。自动文本/照片检查和设备/配送地址是否一致仅辅助人工,公开或驳回由工作人员决定。最近浏览的商品ID留在设备上,发送ID仅为获取最新卡片,不另存为服务器浏览历史列表。
其他用户可以看到的内容
公开已批准的评价及照片、评价月份、商品选项和创作者爱心状态。默认显示匿名买家,仅在选择后显示昵称和头像。不将买家标识、邮箱、订单号、国家及检查结果作为独立公开字段提供。收藏分享不显示所有者身份,站内通知仅供接收账户查看。
保存期限
删除评价后将其移出公开列表并尝试删除照片,失败会重试,照片缓存可能保留至多1小时。注销时立即隐藏评价,30天宽限期后定期清理评价、照片、收藏和链接。不公开/下架评价在决定后90天、未附加照片在上传24小时后清理。取消提醒会清除申请、国家和检查信息,取消收藏会删除相应行。已保存通知不会因取消而删除,已读后3个月、未读的创建后6个月定期清理。法定保存订单仍遵循原政策。
接收方与跨境传输
现有受托方Supabase和Cloudflare提供存储及传输。评价正文可能交由OpenAI检查有害内容;启用照片检查时,必要照片可能交由AWS Rekognition处理(默认配置地区:韩国首尔)。受托方、国家、联系和传输方式另见第5、6节。未执行或失败的检查仍由工作人员审核。
您的选择
可删除评价、取消收藏、关闭分享、取消开售申请及清空设备上的最近浏览列表。取消后已保存通知仍可能保留至上述期限。请勿在照片中放入地址、快递面单或他人面孔。访问、删除或审核异议可通过站内支持或service@gentoon.ai提出。使用基本创作功能无需公开评价或收藏。
25. 社区评论翻译
本条为参考译文。如与韩文原文不一致,以韩文原文为准。
点击“查看翻译”时,我们会把该评论正文(最多500个字符)和目标语言发送到Google LLC的Gemini API进行翻译。为翻译而发送的评论不会被用于训练AI模型。
作者本人帖子下的其他语言评论(超过10个字符的普通评论)以及作者对这些评论的回复,即使无人点击,也可能在发布后立即被自动翻译,译文会标注为自动翻译。
接收方与跨境传输
翻译由Google LLC(美国,联系方式 support.google.com/policies)处理。需要翻译的评论正文和语言会在您点击“查看翻译”时(自动翻译则在评论发布后立即)通过API传输至境外,Google在处理后删除,且不会用于训练模型。
保存期限
我们会保存译文,以免重复翻译同一条评论;原评论被修改或删除时,译文会立即一并删除。已注销会员的评论以“已注销用户”身份保留时(第8条),其译文也与原评论保存相同期限。