Privacy Policy
最新修訂2026年10月26日 · 周邊評價、收藏與通知 · 2026年11月2日生效
Amendment notice posted October 5, 2026: Google AdSense advertising cookies on the web community are disclosed in Section 9. This addition takes effect on October 13, 2026 (Korea Standard Time). Ads may be served after that date once Google approves the site.
Fairrium (“GenToon”, “we”, “us”, or “the Company”) provides the GenToon service (the “Service”) and is the controller of personal data processed through it. This Privacy Policy explains what personal data we collect, why and on what legal basis we process it, who we share it with, how long we keep it, how we transfer it internationally, and the rights you have over your data.
For users in the European Economic Area (EEA), the United Kingdom, and Switzerland, we process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the UK GDPR. For users in California and other U.S. states with applicable privacy laws, the disclosures in the “Your U.S. State Privacy Rights” section apply. Country-specific provisions required under Korean law apply only to users in the Republic of Korea and are set out separately below. If you have any question about this Policy or wish to exercise your rights, contact us at service@gentoon.ai.
1. Categories of Personal Information Collected and Methods of Collection
A. Categories Collected
| Category | Required | Optional |
|---|---|---|
| Sign-up | Email address, name (as provided by Google, Apple or Kakao for social login) | Profile image, community nickname and bio |
| Payment | Card brand, last four digits of the card number, the payment identifier issued by the payment provider (for Korean recurring payments via Toss Payments, the card expiry date and billing key are stored in encrypted form) | Tax receipt details (mobile number, business registration number, company name, representative name) |
| Service usage (collected automatically) | IP address and the approximate location inferred from it (country and city), access logs, service usage records, device information (User-Agent, device model, operating system, app version, and the time zone setting of your browser or device), a device fingerprint (stored only as a one-way hash; the original is not retained), sign-up source information (if you arrived through an advertising or campaign link: that link's campaign details, ad click identifiers, and the ad and keyword identifiers and ad position of a Naver search ad, but never the search words you typed; and, before you sign up, the website that referred your first visit (domain only), the first page you opened and the time of that visit, which we do not collect when you visit from the European Economic Area, the United Kingdom or Switzerland) | — |
| Creation and community | — | Generated content, uploaded reference images, posts and comments |
| AI chat and messages | — | Conversations with AI characters and direct messages between users (retention periods in Section 15) |
| Mobile app | Push notification token, device model, operating system, app version, device time zone (stored on your account when you sign in, and may also be stored with the device that receives notifications; see “Local-time scheduling” in Section 2) | — |
| Affiliate partner settlement | Legal name, mobile number, settlement bank account details, business registration number — for individuals without a business registration, the resident registration number, solely to file withholding tax and payment statements as required by Article 193 of the Enforcement Decree of the Korean Income Tax Act (stored encrypted) | — |
| Business production enquiries | Contact name, company name, phone number, email address, enquiry details | — |
| Social account connection and publishing | — | Identifier, handle, display name and profile picture URL of the connected social account; the access token issued by the platform (stored encrypted); publishing records (post identifier, publication time, caption, image URLs); performance metrics of the published posts (views, likes, comments, shares, saves, reach) |
| Connected AI assistants (MCP connector) | — | The connected app's name, identifier and return address; the permissions you granted (view, create, publish); when the connection was made, last used and revoked; authorization codes, access tokens and refresh tokens (stored only as one-way hashes); the connector's own sign-in session (stored encrypted); what the AI assistant sent to GenToon (story topic, title, dialogue, edit instructions, character names and appearance descriptions, and any photo or public image address you chose to send); tool-call records for troubleshooting (Section 20) |
| Series reading and subscriptions | When you read series episodes while signed in: the episodes you read and when, where you left off in each series, and records of the new-episode app notifications and emails we sent you (Section 22) | The series you subscribe to and their alert settings; consent to new-episode emails and its history of agreeing and withdrawing (if you separately agree) |
| Cheers | When you send or receive cheers: when you confirmed being 19 or older; cheer payment records; when you pay for a cheer in the app, a hash of that device's identifier; when you pay by card, a hash made from the card issuer code and the masked card number (Section 23) | Cheer settings, cheer messages, creators' thank-you replies |
| Creator payouts | Earnings records, tax withheld and country of residence. For individuals living in Korea, when you first convert earnings to credits or ask for a bank payout: legal name, resident registration number (for tax withholding, stored encrypted; we also keep a value made from it with a secret key, which cannot be turned back into the number, to tell whether two accounts belong to the same person, and the six-digit date of birth) and bank account (bank, account number, account holder). For Korean businesses: business name, business registration number, representative's name and bank account. For creators outside Korea who ask for a cash payout: legal name, whether you are a U.S. person for U.S. tax purposes and whether you have submitted a U.S. tax form (W-9 or W-8BEN), how you want to be paid (PayPal account email) and, where needed for withholding, your address, the taxpayer identification number of your country of residence and tax treaty documents (Section 24) | None |
| Browser notifications (if you turn them on) | None | The notification address and encryption keys your browser creates, browser and operating system type, language, whether notifications are on or off and why they were turned off, the number of consecutive delivery failures, and when a notification last reached you |
| Goods orders | When you order goods: the orderer's email address, the recipient's name, phone number and shipping address (postal code, and for orders outside Korea the city and state), order details (product, option, quantity, amount and destination country), the payment identifiers issued by the payment processor, the IP address and browser information at the time of the order, the record of your consent on the checkout screen (time of consent and wording version), the tracking number after shipping, and the reason you give if you ask for a refund or exchange. You enter card numbers and PayPal account details directly with the payment processor; we do not receive them (Section 26) | Delivery note |
| Goods orders (additional) | The age group you choose when ordering goods (19 or older, or 14 to 18) and when you confirmed it, and for buyers under 19, when they confirmed the legal guardian's consent and the notice about cancellation. If you arrive through a creator's goods share link and order that creator's goods: that creator, the link channel and when you first opened the link (cookie gentoon_goods_ref). The purchase sequence number and thank-you message on the purchase card (Section 27) | Showing your nickname on the purchase card |
| Credit cheers | The sending member, the receiving member and the post cheered, the credits sent and the kinds of credits they came from (membership, gift or purchased), the cheer comment, a request identifier and the time sent (Section 28) | None |
| Customer support | Email address, enquiry content | Attachments |
We do not collect sensitive information such as beliefs, health or sex life. The resident registration number, a unique identifier under Korean law, is collected only for the affiliate settlement and creator payout purposes above and only where the law requires it: for affiliates with separate consent, and for creators living in Korea, under the tax-withholding duty in the Korean Income Tax Act and Article 68(3) of the Enforcement Decree of the Framework Act on National Taxes, only when they first convert earnings to credits or ask for a bank payout (Section 24).
B. Methods of Collection
- Direct input during sign-up and use of the website and mobile app
- Social login via Google, Apple or Kakao OAuth
- Account details supplied by the platform (Meta, TikTok) when you connect a social account
- What an AI assistant (such as ChatGPT or Claude) sends when you connect GenToon to it and use GenToon features there
- Automatic collection during payment through Polar, Toss Payments or app store in-app purchase
- Automatic generation and collection through cookies, local storage and access logs during service use
- Automatic transmission by the analytics SDKs installed in the web and mobile app (Sections 9 and 17)
- Collection during enquiries made by email, the Help page or the business enquiry form
2. Purposes of Processing Personal Information
- Member management. Identity verification, prevention of unauthorized use, complaint resolution, and delivery of notices
- Service provision. AI image and script generation, project storage, character management, and community operation
- Connected AI assistants. Carrying out what you ask for in an AI assistant you connected (setting up, writing, drawing, viewing, exporting, sharing and publishing webtoons), managing the connection and preventing misuse
- Payment and billing. Subscription payments, credit purchases, refunds, and issuance of tax receipts and invoices
- Service improvement. Usage statistics and product-usage analysis (Google Analytics, Microsoft Clarity, PostHog), sign-up source measurement (which search, ad or link led to sign-up), error detection (Sentry), and service quality enhancement
- Affiliate partner settlement. Paying referral earnings and filing withholding tax and payment statements
- Series reading and subscriptions. Continue reading and read marks, next-episode suggestions, new-episode alerts (for series you subscribe to and series you recently read), series rankings and detection of inflated read counts (Section 22)
- Cheers. Age checks (19 or older), cheer payments and daily and monthly payment limits, handling reports about cheer messages (Section 23)
- Creator earnings and payouts. Settling the creator share of cheer and ad revenue, converting earnings to credits and paying to bank accounts, tax withholding and payment statements, and checking account holders (Section 24)
- App advertising. Serving and measuring ads in the mobile app, and verifying rewarded-ad rewards (credits and cheer stickers) (Section 21)
- Community comment translation. Translating comments when you tap “Translate”, and automatic translation of other-language comments on a creator's own post (Section 25)
- Local-time scheduling. Using your device or browser time zone to send notifications and emails at a suitable local time (including not sending promotional messages at night), to set the dates of rewards that follow your local day (such as the second-day gift and weekly goals), and to read the times of your activity correctly when we investigate a service problem
- Goods sales. Taking orders and confirming payment, sending orders to production and shipping partners and tracking delivery, withdrawals, exchanges and refunds, handling payment disputes and fraudulent payments, order emails, and settling the creator's design fee (Section 26)
- Additional processing for goods sales. Refusing orders from people under 14 and informing buyers who are minors, counting goods sold through creators' share links by channel, showing sales without identifying buyers and ranking sales, and purchase cards (Section 27)
- Credit cheers. Moving credits and posting cheer comments, daily limits, credit history, and preventing credits from being moved between several accounts of the same person (Section 28)
- Business production enquiries. Receiving and answering enquiries, concluding and performing contracts
- Marketing (optional). Event and benefit notifications (only with prior consent)
Legal Bases for Processing (EEA / UK Users)
Where the GDPR or UK GDPR applies, we rely on the following legal bases:
- Performance of a contract (Art. 6(1)(b)). To create and maintain your account, provide AI generation, project storage, character management, the community, and to process payments, subscriptions, credit purchases, and refunds. Without this data we cannot provide the Service.
- Legitimate interests (Art. 6(1)(f)). To secure the Service against fraud and abuse, detect and fix errors, maintain access and audit logs, analyse aggregate usage to improve the Service, and to enforce our Terms. We balance these interests against your rights and you may object as described in the “Your Rights” section.
- Consent (Art. 6(1)(a)). For optional marketing communications, which you opt into separately, for new-episode emails, which you opt into separately when you subscribe to a series (Section 22), for app advertising where Google's consent tools apply (Section 21), and for connecting an AI assistant to GenToon (Section 20), which you allow on GenToon's own connection page. You may withdraw consent at any time without affecting prior processing, for example by unsubscribing from emails or, for a connected AI assistant, by disconnecting it in Settings › Connected apps.
- Legal obligation (Art. 6(1)(c)). To retain transaction and tax records, to withhold tax on creator earnings and file payment statements (Section 24), and to respond to lawful requests, where mandatory law requires it.
Analytics cookies and identifiers — current status
We want to be straightforward about this rather than claim more than we do. Our analytics tools (Google Analytics, Microsoft Clarity, PostHog) load for every visitor as soon as a page loads. We do not currently show a consent banner before they load, and we do not currently detect or act on the Global Privacy Control (GPC) or Do Not Track signals a browser may send. We therefore do not claim that you consented to this processing. Our own first-visit cookie (gentoon_first_touch) is not set for visitors from the European Economic Area, the United Kingdom or Switzerland; our campaign-link cookie (gentoon_utm) is set only when you arrive through a link that carries campaign or ad parameters.
If you are in a jurisdiction where consent is required for non-essential analytics cookies and identifiers, or you simply want this to stop, email service@gentoon.ai and we will delete the analytics data linked to your account and act to stop further collection about you. We are reviewing this area, and we will amend this Policy once a consent mechanism and signal-based opt-out are in place.
We do not use your prompts, uploaded reference images, or generated outputs to train AI models. Our AI processors (Google Gemini, Alibaba Model Studio, OpenAI) do not use data sent through paid API calls to train their models, and we do not build a training dataset of our own.
Some decisions in the Service are made automatically, without a human reviewing them individually: whether a referral reward is granted, whether chat access is temporarily suspended after repeated safety-filter violations, whether a generation request is blocked by our content-safety filter, whether a cheer payment is allowed (age checks, the creator's cheer setting, blocks, daily and monthly limits, which may add up several accounts used by one person, linked by sign-up network details and app device identifiers, and whether the sender and the creator appear to be the same person's accounts because they use the same app device or signed up from the same network on the same day), whether a cheer counts as earnings for the creator (it is handled as credits if hashes of the paying device, the payment request's network details or the card appear linked to the creator's own records, or if the creator does not yet meet the criteria), and whether a read counts toward creator ad revenue shares and series rankings (excluding the creator's own reads and reads that look inflated). These are rule-based checks; they do not use profiling models trained on your data. If a decision affects you, you may ask us to explain it, object to it, or have it reviewed by a person, by emailing service@gentoon.ai. We will respond within 15 days for an explanation and within 30 days for a human review.
3. Retention and Use Periods
The Company destroys personal information without delay once the purpose of processing has been fulfilled. However, where retention is required by applicable law, the information shall be securely stored for the prescribed period before destruction.
| Data | Retention Period | Legal Basis |
|---|---|---|
| Member information | Until account deletion | User consent |
| Contract and payment records | 5 years | Contract and applicable tax/accounting law (varies by jurisdiction) |
| Consumer complaint and dispute resolution records | 3 years | Contract and applicable tax/accounting law (varies by jurisdiction) |
| Access logs | 3 months | Applicable telecommunications / records-retention law |
| Tax receipt and invoice issuance records | 5 years | Applicable tax law |
| Affiliate payment statements and withholding tax records | 5 years | Applicable tax law |
| Records of advertising and marketing claims | 6 months | Korean e-commerce law |
| Sign-up source information (advertising and campaign link details, first-visit information before sign-up) | Erased 30 days after account deletion (for visitors who never sign up, the cookies expire in the browser after 30 days) | User consent |
| Service activity records (including access IP and device information) | 1 year | Applicable telecommunications law (see Section 15) |
| Connection records for AI assistants (connected app, permissions, when connected, last used and revoked) | 30 days after you disconnect or delete your account (a connection older than 24 hours with no valid token left is disconnected automatically) | Consent |
| The connector's own sign-in session (encrypted) | Destroyed immediately when the connection ends (including when you disconnect, automatic disconnection because no valid token is left or the sign-in session can no longer be renewed, and account deletion) | Consent |
| Connector authorization codes, access tokens and refresh tokens (hashes) | 7 days after they expire, or when the connection record is destroyed, whichever comes first (validity: authorization code 10 minutes, access token 1 hour, refresh token 90 days; all invalid immediately on disconnect) | Consent |
| Connector tool-call records (without what you asked for; Section 20(2)) | Deleted automatically when the operating-log retention period of our hosting provider (Vercel Inc.) ends (at most 30 days) | Consent; legitimate interests (troubleshooting) |
| Series reading history and reading positions | One year after the last time you read (destroyed earlier if you clear it, or 30 days after account deletion) | Performance of a contract |
| Series subscriptions and consent to new-episode emails | Until you stop the subscription or withdraw consent (a stopped subscription stays as a marker so we do not send alerts for that series); destroyed 30 days after account deletion. The history of agreeing to and withdrawing from emails is kept as proof of consent | Performance of a contract; consent (emails) |
| Records of new-episode app notifications and emails we sent | App notifications 30 days, emails 90 days (destroyed earlier, 30 days after account deletion) | Performance of a contract |
| Records of suspected read-count inflation | Records that were dismissed or closed without a decision, and records of reader groups: 180 days after the review ends. A finding we confirmed (the basis for a measure against a creator): while that measure stays in place. Identifiers of deleted members are removed, or the record deleted, 30 days after account deletion | Legitimate interests (fraud prevention) |
| Cheer settings and age confirmations | Destroyed 30 days after account deletion | Performance of a contract |
| Device identifier and card hashes on cheer payment records | Deleted 30 days after account deletion (the payment records themselves are kept for the transaction-record period above) | Legitimate interests (fraud prevention) |
| Reports about cheer messages | 3 years from the report | Korean e-commerce law (consumer complaint and dispute records) |
| Creator earnings and payout records, withholding and payment-statement records | 5 years from March 10 of the year after the payout (7 years for payouts to creators living outside Korea) | Applicable tax law (Korean Framework Act on National Taxes, Art. 85-3) |
| Creator payout details (legal name, resident registration number, bank account and the like) | Destroyed 30 days after account deletion (if we withheld tax and paid you, we keep only the minimum that tax law requires until the end of the period above) | Applicable tax law |
| App advertising records | 13 months (unpaid reward offers 90 days); deleted immediately when you delete your account (Section 21) | Consent |
| Comment translations | Until the original comment is edited or deleted (Section 25) | Performance of a contract |
| Browser notification subscriptions | Turned off when you turn notifications off, sign out or ask to delete your account, and deleted 30 days after being turned off (if one person has more than 20 turned-off subscriptions, the oldest are deleted at once) | Performance of a contract |
| Notification delivery records (notification type, time sent and result; no notification content) | 90 days from sending | Performance of a contract (delivery quality) |
| Recipient name, phone number, shipping address and delivery note on goods orders, and the orderer's email | 5 years from the day the order was completed (production, shipping, exchange and refund). Orders closed without payment: 30 days from closing | Article 6 of the Korean E-Commerce Act; your consent |
| Payment identifiers and tracking numbers on goods orders | 5 years from the day the order was completed | Article 6 of the Korean E-Commerce Act |
| IP address and browser information when ordering goods | 1 year | Article 15-2 of the Korean Protection of Communications Secrets Act (see Article 15) |
| Reasons given for goods refund or exchange requests | 3 years from the day the request was resolved | Article 6 of the Korean E-Commerce Act |
| Age check records, share link information and purchase card records for goods orders | With the order record until you delete your account; 30 days after deletion, when personal information is erased from the order, they remain only as transaction records that do not identify you | Performance of contract |
| Share link cookie (gentoon_goods_ref) | 30 days in the browser | You can refuse or delete it in browser settings |
| Credit cheer records | As credit history until you delete your account; 30 days after deletion they remain only as records that do not identify you | Performance of contract |
| Photos sent through the connector but never used to create a character or art style | Deleted by the daily clean-up run once 24 hours have passed since upload (the upload link itself is valid for 10 minutes) | Consent |
Where mandatory local law imposes a specific minimum retention period, we keep the relevant records for that period and no longer. Korea-specific statutory retention periods are set out in the Korean-language Policy for users in the Republic of Korea.
Projects, characters and art styles you create through a connected AI assistant are kept and deleted exactly like those you create on the web (“Member information” and the trash rules), and audit records of connecting and disconnecting (the app name and the permissions you granted) are part of the “Service activity records” above and are kept for 1 year. Security records created when reuse of an authorization code or token is detected and the related tokens are revoked (the app name and the number of tokens revoked) are kept to deal with misuse and are excluded from that 1-year deletion.
4. Provision of Personal Information to Third Parties
The Company does not provide personal information to third parties without the user's consent. However, the minimum necessary information is shared with the following parties for the purpose of providing the Service.
| Recipient | Purpose | Data Provided | Retention |
|---|---|---|---|
| Polar (Global) | Global subscription / credit payment processing and refunds | Payment information, purchase amount | 5 years after transaction completion |
| Polar Software Inc. (merchant of record) | Processes global subscription and credit-pack payments, refunds, and tax handling | Payment information, purchase amount | 5 years after transaction completion |
| Google LLC | Social login, AI image and text generation (Gemini API), community comment translation (Gemini API; Section 25) | Email and profile (for login); generation prompts and reference images (for AI generation); comment text (for translation) | Until termination of service use |
| Alibaba Cloud (Model Studio) | AI character chat response generation | Chat conversation content, character settings | Until termination of service use |
| OpenAI, L.L.C. | AI image and text generation (studio assistant chat, scenario and dialogue writing), harmful-content moderation | Generation prompts and reference images; studio assistant chat content, including requests sent through a connected AI assistant; chat content (for moderation) | Until termination of service use |
| Kakao Corp. | Social login | Email, nickname, profile image (as provided by Kakao OAuth) | Until termination of service use |
| Meta Platforms, Inc. Threads, Instagram | Creating and scheduling posts on your behalf on the account you connected, and reading the performance metrics of those posts (views, likes, comments, shares and similar) | Social account identifier, handle, display name and profile image URL; access token; the images, video and text to be published | Access token destroyed immediately on disconnect; other items destroyed when you delete your account |
| TikTok Pte. Ltd. TikTok | Creating and scheduling posts on your behalf on the account you connected | Social account identifier, handle, display name and profile image URL; access token; the images and text to be published | Access token destroyed immediately on disconnect; other items destroyed when you delete your account |
| PayPal Pte. Ltd. and other PayPal group companies Overseas creator payouts | Paying creator earnings to creators outside Korea who choose PayPal (only where we have opened overseas cash payouts for that country; Section 24) | PayPal account email, name, payout amount and currency | As set by PayPal's privacy policy and applicable law |
| The provider of the AI assistant you connected GenToon to For example OpenAI, L.L.C. (ChatGPT, Codex); Anthropic, PBC (Claude, Claude Code); Anysphere, Inc. (Cursor); or any other AI assistant you connect yourself | Showing you the results of the webtoon creation, viewing and sharing you ask for in that AI assistant | Nickname; plan; credit balances (monthly, purchased, gifted), monthly usage and renewal date; credits per cut; whether outputs carry a watermark and the custom watermark image address; language setting / your saved characters' names, appearance descriptions and image addresses / art-style names and the addresses of style pictures you saved / each project's title, story topic, status, visibility and language, each cut's scene text and dialogue, cut and combined-image addresses, editor, share and community post addresses, last edited and published times / job progress and credits used or returned / identifiers of your projects, characters, art styles and jobs; when each character was created; how many characters and art styles you have saved and your limits / production settings (number of cuts, quality, aspect ratio, layout, the characters and art style chosen, and the art style's reference image address), the size of the combined image, the community board and whether it was your first post / a one-time photo upload link (valid for 10 minutes) and its upload identifier | Under the recipient's privacy policy and the chat-history settings you chose in that service |
Personal information may also be disclosed where required by law, such as upon presentation of a warrant by investigative authorities.
For creator earnings we pay after withholding Korean tax, we file payment statements (name, resident registration number or, for creators outside Korea, the taxpayer identification number of their country of residence, amount paid, tax withheld and similar items) with the Korean National Tax Service as the Korean Income Tax Act requires (Section 24).
Sharing with Meta Platforms, Inc. and TikTok Pte. Ltd. happens only if you connect the corresponding social account, and we ask for separate consent that is not bundled with sign-up. You can use every other part of the Service without giving it, and you can withdraw it at any time from the connection screen.
Information is shared with an AI assistant provider only if you connect GenToon to that assistant yourself, and only after you review the permissions that assistant requests on GenToon's own connection page and allow them. What is shared is limited to the results of the GenToon features you run in that assistant; your email address, password and payment details are never shared. How that assistant stores and uses the information is governed by its provider's policy, which the Company does not control. You can use every other part of the Service without connecting, and you can disconnect at any time in Settings › Connected apps to stop any further sharing (Section 20).
5. Entrustment of Personal Information Processing
We entrust the processing of personal information to the following processors in order to operate the Service. Each processor acts only on our instructions and only within the scope of the entrusted work; this is distinct from the disclosures to third parties described in Section 4.
| Processor | Entrusted work |
|---|---|
| Supabase Inc. | Database hosting, user authentication, file storage |
| Vercel Inc. | Web application hosting and CDN |
| Cloudflare, Inc. | Storage and delivery of generated images and uploaded files |
| Amazon Web Services, Inc. | Operation of the AI generation servers (Seoul region, Republic of Korea) |
| Google Cloud (Gemini API) | AI image and text generation, community comment translation |
| OpenAI, L.L.C. | AI image and text generation (studio assistant chat, scenario and dialogue writing), harmful-content filtering |
| Alibaba Cloud (Model Studio) | AI character chat response generation |
| Upstash Inc. | Distributed caching and rate limiting (Redis) |
| Functional Software, Inc. (Sentry) | Error and crash monitoring |
| Resend Inc. | Email delivery |
| 650 Industries, Inc. (Expo) | Mobile push notification relay |
| Google LLC (Firebase Cloud Messaging) | Android push notification delivery |
| Apple Inc. (APNs) | iOS push notification delivery |
| RevenueCat, Inc. | In-app purchase receipt validation and subscription status |
| Discord, Inc. | Customer enquiry notification routing |
| Google LLC (Google Analytics / GA4) | Website usage statistics |
| Google LLC (Google AdMob) | Mobile app ad serving, ad measurement and rewarded-ad reward verification (credits and cheer stickers; personalized advertising is processed by Google under its own policies; see Section 21; applies once app ads launch) |
| Google LLC, Mozilla Corporation, Apple Inc. and Microsoft Corporation (browser push services, depending on your browser) | Delivering browser notifications (the notification content is encrypted in transit, so the push service cannot read it) |
| Toss Payments Co., Ltd. | Goods payment processing, cancellations and refunds (Korean won payments for orders shipped within Korea, and PayPal through Toss Payments' overseas easy payment for orders shipped outside Korea). Processes the orderer's email, the recipient's name, a payment customer key derived from your member ID, and the order number, product name and amount; for orders shipped outside Korea it passes the shipping address and item details to PayPal (International Data Transfers; Section 26) |
| Weebling Co., Ltd. (POD SHOP) | Production, packing and shipping of goods shipped within Korea. Processes the recipient's name, mobile number, postal code and address, the order number, your member ID, and the product, quantity and price (Section 26) |
| Microsoft Corporation (Clarity) | Behavioural analytics (heatmaps, session replay) |
| PostHog, Inc. | Product usage analytics for web and mobile (funnels, retention) |
International Data Transfers
We transfer personal information outside the Republic of Korea to the extent necessary to provide the Service. Under Article 28-8(1)3 of the Korean Personal Information Protection Act these transfers are entrustment and storage necessary to perform our contract with you and to improve your experience, and we disclose the details below as that Article requires. Our own AI generation servers run in the Seoul region of the Republic of Korea and are therefore not an overseas transfer, and Korean card payments (Toss Payments) are processed domestically.
| Recipient · contact | Country | Data transferred | Purpose | Retention | When and how |
|---|---|---|---|---|---|
| Supabase Inc. privacy@supabase.io | Republic of Korea (stored in the AWS Seoul region); United States (accessed for operations and support) | Account details, project data, uploaded files | Database, authentication and file storage | Erased within 30 days of account deletion, except records subject to statutory retention | Transmitted over the network as you use the Service |
| Vercel Inc. privacy@vercel.com | United States (global edge) | Access logs, IP address, operating logs (including connector tool-call records) | Web hosting and content delivery | Until the purpose of the entrustment is fulfilled | Transmitted automatically as you use the Service |
| Cloudflare, Inc. privacyquestions@cloudflare.com | United States (global network; storage location assigned automatically) | Generated images, uploaded reference images and attachments | File storage and delivery | Erased within 30 days of account deletion | Transmitted on upload and retrieval |
| Polar Software Inc. privacy@polar.sh | United States (may be stored in the United States, Canada or other destinations) | Payment details, purchase amount, email address | Global subscription and credit payment processing and refunds | 5 years after the transaction | Transmitted at checkout |
| Google LLC (Gemini API) support.google.com/policies | United States | Prompts, reference images, comment text to be translated | AI image and text generation, community comment translation | Erased after processing; not used for model training | Transmitted on each API call (for when comments are sent for translation, see Section 25) |
| OpenAI, L.L.C. privacy@openai.com | United States | Prompts, reference images, studio assistant chat content (including requests sent through a connected AI assistant), chat content (when filtering) | AI image and text generation (studio assistant chat, scenario and dialogue writing) and harmful-content filtering | Erased after processing; not used for model training | Transmitted on each API call |
| Alibaba Cloud (Model Studio) alibabacloud.com/help | Japan (Tokyo region) | Chat content, character settings | AI character chat response generation | Erased after processing; not used for model training | Transmitted on each API call |
| Google LLC (Google Analytics / GA4) support.google.com/analytics | United States | Cookie-based device identifier (_ga), pages visited and referral source, device, browser and language, IP address and inferred region | Website usage statistics and service improvement | Up to 14 months | Sent automatically by the website tag (gtag.js) |
| Google LLC (Google AdMob) support.google.com/policies | United States | Advertising identifier (IDFA on iOS only if you allow tracking; Android advertising ID), IP address and inferred region, device, OS and app details, ad impression and click records, diagnostics | Mobile app ad serving, frequency capping and measurement, invalid-traffic prevention, rewarded-ad reward verification | Per Google's policies (policies.google.com/technologies/ads) | Sent by the SDK each time the app requests an ad (applies once app ads launch) |
| PayPal Pte. Ltd. and other PayPal group companies paypal.com/privacy | Singapore, United States | PayPal account email, name, payout amount and currency | Paying creator earnings through PayPal to creators outside Korea | As set by PayPal's privacy policy and applicable law | Sent through the PayPal API when we make the payout (only where we have opened overseas cash payouts for that country) |
| Google LLC, Mozilla Corporation, Apple Inc. and Microsoft Corporation (browser push services, depending on your browser) | United States | Notification address and encrypted notification content (title, body and the screen it opens) | Delivering browser notifications | Discarded after delivery (held for up to 24 hours if your browser is offline) | Sent over the internet when we send a notification (if you turned browser notifications on) |
| Printful Inc. privacy@printful.com | United States (headquarters) Production: the facility nearest the shipping address among the United States, Mexico, Canada, the United Kingdom, Latvia, Spain, Australia and Japan Affiliates: Latvia, Poland, Spain, the United Kingdom | Recipient's name, phone number and shipping address, the orderer's email, order number, order contents (product, quantity, retail price and print-ready design file) | Producing and shipping goods sent outside Korea | As set by Printful's privacy policy and applicable law | After you consent to the transfer at checkout: name and address only when you press the pay button (cost estimate), and everything when the production order is placed after payment. Sent over the network (API) |
| PayPal Pte. Ltd. and its affiliates paypal.com/kr/legalhub/privacy-full | Singapore, United States | Recipient's name and shipping address (including destination country), product names, quantities and amounts | Processing payment for goods shipped outside Korea and seller protection (fraud prevention) | As set by PayPal's privacy policy and applicable law | Sent over the network (API) through Toss Payments at payment. You enter your PayPal account details directly with PayPal |
| Printify, Inc. privacy@printify.com | United States (headquarters) · Production partner: depending on the item, one of SwiftPOD (United States), Chill (United States) or Printdoors (China) · Affiliates: Latvia, Poland, Spain, the United Kingdom | Recipient's name, phone number and shipping address, order number, order contents (product, quantity and print-ready design file). The orderer's email is not sent | Producing and shipping goods sent outside Korea | As set by Printify's privacy policy and applicable law | After you consent to the transfer at checkout: only the name, address, item and quantity when you press the pay button (shipping cost check), and the rest when the production order is placed after payment. Sent over the network (API) |
| Microsoft Corporation (Clarity) privacy.microsoft.com | United States | Interaction recordings (session replay) and heatmaps, pages visited, device and browser details, IP address and inferred region | Behavioural analytics for service improvement | Up to 1 year | Sent automatically by the website tag |
| PostHog, Inc. privacy@posthog.com | European Union (Frankfurt, Germany region) | User identifier, product usage events, acquisition attributes, device and OS details, IP address and inferred country, email address (on web sign-in) — full list in Section 17 | Product usage analytics (funnels, retention) | Up to 7 years (see Section 17) | Sent automatically by the SDK |
| Functional Software, Inc. (Sentry) privacy@sentry.io | United States | Error message and stack trace, app version, device model, OS version (no user identifier or contact details) | Error and crash diagnostics | Per the processor's retention policy | Sent automatically by the SDK |
| Resend Inc. privacy@resend.com | United States | Email address, subject and body of sent email | Email delivery | Per the delivery-log retention period | Transmitted on each API call |
| Upstash Inc. support@upstash.com | United States | User ID or IP address (hashed) | Distributed caching and rate limiting | Up to 30 days | Transmitted on each API call |
| 650 Industries, Inc. (Expo) privacy@expo.dev | United States | Push notification token, notification title and body | Mobile push notification relay | Erased immediately after delivery | Transmitted when a notification is sent |
| Google LLC (Firebase Cloud Messaging) support.google.com/firebase | United States | Push notification token, notification title and body | Android push notification delivery | Erased immediately after delivery | Transmitted when a notification is sent |
| Apple Inc. apple.com/legal/privacy | United States | Push notification token with title and body; sign-in identifier and email address (Sign in with Apple) | iOS push notification delivery; Apple account sign-in | Erased immediately after delivery / until you stop using the Service | Transmitted when a notification is sent or you sign in |
| RevenueCat, Inc. privacy@revenuecat.com | United States | Account identifier, in-app purchase receipts and purchase history | In-app purchase validation and subscription status | Until you stop using the Service | Transmitted at in-app purchase |
| Meta Platforms, Inc. facebook.com/privacy/policy | United States | Social account identifier, handle, display name and profile image URL; access token; the images, video and text to be published | Connecting your Threads or Instagram account, publishing posts on your behalf, and reading the performance metrics of those posts | Access token destroyed immediately on disconnect; other items destroyed when you delete your account | Transmitted when you connect an account, when a post is published, and when we read a published post's metrics |
| TikTok Pte. Ltd. privacy@tiktok.com | Singapore | Social account identifier, handle, display name and profile image URL; access token; the images and text to be published | Connecting your TikTok account and publishing posts on your behalf | Access token destroyed immediately on disconnect; other items destroyed when you delete your account | Transmitted when you connect an account and when a post is published |
| The provider of the AI assistant you connected OpenAI, L.L.C. (privacy@openai.com), Anthropic, PBC (privacy@anthropic.com), Anysphere, Inc. (hi@cursor.com) and others | United States (for other assistants, the provider's country) | The items listed for “the provider of the AI assistant you connected GenToon to” in Section 4 | Showing the results of the GenToon features you ask for in that assistant | Under the recipient's policy | Sent over an encrypted connection (HTTPS) each time a GenToon feature runs in the assistant you connected |
| Discord, Inc. privacy@discord.com | United States | Enquirer name and email address, part of the enquiry text | Routing customer enquiry notifications | Per the operations channel retention period | Transmitted when an enquiry is received |
How to refuse an international transfer
You may refuse the transfer of your personal information abroad. Email service@gentoon.ai or call +82-70-4571-4025 and we will stop the transfer and request deletion of information already transferred. Refusing a transfer that is essential to the Service — database hosting, payment processing or AI generation — will limit or prevent your use of the corresponding features. Refusing the analytics transfers (Google Analytics, Microsoft Clarity, PostHog) does not affect your use of the Service. Transfers to the provider of an AI assistant stop if you do not connect GenToon to it or disconnect it in Settings › Connected apps; this does not affect the rest of the Service.
Your Rights
Depending on where you live, applicable data-protection law gives you rights over your personal data. Where the GDPR or UK GDPR applies to you, you have the right to:
- Access the personal data we hold about you and obtain a copy.
- Rectify inaccurate or incomplete data.
- Erase your data (“right to be forgotten”), subject to legal retention obligations.
- Restrict processing in certain circumstances.
- Object to processing based on our legitimate interests, and to object to direct marketing at any time.
- Data portability — receive the data you provided to us in a structured, commonly used, machine-readable format, and have it transmitted to another controller where technically feasible.
- Withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
You can exercise most of these rights directly under Settings > My Account, or by emailing service@gentoon.ai. We will respond without undue delay and within one month of receiving your request; this period may be extended by up to two further months where the request is complex or numerous, in which case we will inform you. We do not charge a fee for a reasonable request, and we verify your identity using your account before acting on a request.
You also have the right to lodge a complaint with your local data-protection supervisory authority (for example, your national authority in the EEA, or the UK Information Commissioner's Office at ico.org.uk). We would, however, appreciate the chance to address your concern first. Additional rights for California and other U.S. state residents are set out in the “Your U.S. State Privacy Rights” section below.
8. Destruction of Personal Information
- Personal information shall be destroyed without delay once the retention period has expired or the processing purpose has been achieved.
- Electronic files: Permanently deleted using methods that prevent recovery.
- Paper documents: Shredded or incinerated.
- Account deletion is processed in the following stages.
- Immediately on deletion — your name, email address, nickname, profile photo, and bio are irreversibly anonymised, and your login account is removed so that you can no longer sign in. Your personal projects are moved to trash.
- 30 days after deletion — projects, generated images, and uploaded files are permanently erased from storage, sign-up source information (advertising and campaign link details and first-visit information) is erased, and the account identifiers on payment records are removed. The transaction records themselves are kept in de-identified form for the period required by Korean e-commerce law, as set out in Section 3.
- Connected social accounts — when you disconnect an account we destroy its access token immediately, cancel any posts scheduled at that moment, and ask the platform (Meta, TikTok) to revoke the permissions you granted us. The account identifier, handle and your past publishing records stay in your account so you can see what was published, and are destroyed together with the token when you delete your account. Records of your consent and its withdrawal are retained as evidence that consent was obtained.
- Browser notifications. When you ask to delete your account we turn off that account's browser notification subscriptions at once, and turned-off subscriptions are deleted after 30 days. The delivery records we keep for all notifications (notification type, time sent and result) are deleted 90 days after sending.
- Series reading, cheers and creator data. 30 days after you delete your account we erase your reading history and reading positions, series subscriptions, new-episode email consent (except the history of agreeing and withdrawing), records of new-episode alerts we sent, cheer settings, the device identifier and card hashes on cheer payment records and the device details kept for push notifications, and we remove your identifier from read-inflation records or delete those records. Cheer messages may remain anonymised as “Deleted user”, like the community posts and comments below. Creator payout details are handled as described in Section 24, and app advertising records are erased as soon as you ask to delete your account (Section 21).
- Goods orders. 30 days after you delete your account we erase the orderer's email, contact number, shipping address, delivery note, nickname, IP address and browser information from completed goods orders. For orders that were paid, however, we keep the information needed to identify the parties to the transaction (name, address and email) and the reasons given for refund or exchange requests separately from other data, as Article 6(3) of the Korean E-Commerce Act allows, and destroy them without delay when the legal retention period ends (5 years for transaction records, 3 years for complaint and dispute records). We use that separately kept information only for disputes or requests made under law. Orders still in production, shipping or refund are handled the same way once that process ends, and transaction records such as the order number, amount, payment time and destination country are kept for the retention period in a form that does not identify you.
- What remains, anonymised — posts and comments you made in the community stay visible so that other people's conversations remain intelligible, attributed to “Deleted user”; a stripped account record is retained solely to keep those posts attached. Projects you shared into a workspace remain with that workspace for its other members. If you want these removed, delete them before closing your account or email service@gentoon.ai.
9. Use of Cookies
The Company uses the following cookies:
| Cookie | Purpose | Duration |
|---|---|---|
| Session cookie (Supabase Auth) | Maintaining login state | End of session |
| csrf_token | CSRF attack prevention | 1 hour |
| Language preference cookie | Retaining selected language preference | Session |
| gentoon_utm | Sign-up source measurement. When you arrive through an advertising or campaign link: that link's campaign details, ad click identifiers and the time you arrived | 30 days |
| gentoon_first_touch | Sign-up source measurement: the website that referred your first visit (domain only), the first page you opened and the time of that visit. Not set for visitors from the European Economic Area, the United Kingdom or Switzerland | 30 days |
| gentoon_goods_ref | Counting goods share links: if you arrive through a creator's goods share link, that creator (up to 5 creators), the link channel and when you first opened it. If you order that creator's goods, this is recorded on the order (Section 27). Not used for visitors from the European Economic Area, the United Kingdom or Switzerland | 30 days |
| Google Analytics (GA4) cookies | Service usage analytics and service improvement | Up to 2 years |
| Microsoft Clarity cookies | User behavior analytics (heatmaps and session replay) for service improvement | Up to 1 year |
| PostHog cookies (ph_*_posthog) | Product analytics — recognising returning visitors and measuring usage funnels | Up to 1 year |
The analytics cookies listed above are set automatically as soon as a page loads. We do not display a consent banner beforehand, and we do not currently detect or act on Global Privacy Control (GPC) or Do Not Track signals — see “Legal Bases for Processing” above. You may refuse the storage of cookies through your web browser settings. However, blocking cookies may restrict your ability to use certain features, such as logging in, and on its own it does not stop analytics collection; to stop collection, email service@gentoon.ai.
Google AdSense advertising cookies — effective October 13, 2026
Google AdSense ads may appear on web community screens containing content. Google and third-party advertising vendors may process cookies, device identifiers, IP addresses and advertising interaction data to serve ads based on your previous visits to this site or other websites. Google's advertising cookies allow Google and its partners to serve personalized ads based on visits to this site and other sites on the Internet. This advertising feature applies to the web, including mobile browsers. Advertising in the GenToon mobile app is covered separately in Section 21 (App Advertising).
Google and the advertising partners listed in the consent message process advertising data, which may be processed abroad. See the consent message's partner list and Google's advertising data information for partner-specific purposes, retention periods and privacy policies. You can use community content without consenting to personalized advertising.
In the European Economic Area, the United Kingdom and Switzerland, Google's consent message provides consent, manage-options and do-not-consent choices. You can opt out of personalized advertising through Google Ads Settings and manage third-party advertising cookies through the advertising-cookie opt-out page. You can also block or delete cookies in your browser. This advertising consent message does not control the analytics tools described above.
In applicable U.S. states, Google displays a “Do Not Sell or Share My Personal Information” link that lets you opt out of the sale or sharing of personal information used for advertising.
10. Measures to Ensure the Security of Personal Information
The Company implements the following measures in accordance with applicable data protection laws:
- Access control. Access to personal information is restricted to the minimum number of authorized personnel, and administrator accounts are managed via UUID-based whitelisting.
- Encryption. Passwords are stored using one-way hashing, and payment card information is processed by Polar in compliance with PCI-DSS standards. All communications are encrypted using TLS (HTTPS).
- Security headers. Security headers including HSTS, CSP, and X-Frame-Options are applied to prevent web-based attacks.
- Access restrictions. CSRF tokens, API rate limiting, and IP-based anomalous access blocking are implemented.
- Monitoring. Real-time error detection and security event monitoring are performed through Sentry.
Children's Privacy
The Service is not directed to children. You must meet the minimum age required to use online services in your country: at least 13 years old in the United States, and at least the age of digital consent in your country in the EEA and the UK (16, unless your country sets a lower age of 13, 14, or 15). Where applicable law requires it, a parent or guardian must provide or authorise consent. If we learn that we have collected personal data from a child below the applicable age without the required consent, we will delete the account and the data without undue delay. If you believe a child has provided us with personal data, contact service@gentoon.ai.
How to Contact Us About Your Data
For any privacy question, to exercise your rights, or to raise a concern, contact our data-protection officer, who also receives access requests and complaints. Under the Korean Personal Information Protection Act this role is held by the representative of the business.
- Name
- Kim Joong Hwi
- Position
- Representative, Fairrium
- Phone
- +82-70-4571-4025
- service@gentoon.ai
Users in the Republic of Korea may also apply, free of charge, to the Personal Information Dispute Mediation Committee (www.kopico.go.kr, 1833-6972) or report to the Personal Information Infringement Report Center (privacy.kisa.or.kr, 118) if a request is refused or you disagree with how it was handled.
GenToon does not currently maintain a permanent establishment in the EEA or the UK. If we are required to appoint a representative under Article 27 of the GDPR or UK GDPR, we will update this Policy with their details. In the meantime, EEA, UK, and Swiss users may direct all data-protection requests to service@gentoon.ai, which we monitor as our primary data-protection channel.
Lodging a Complaint
You have the right to lodge a complaint with the data-protection supervisory authority in your country or state of residence. For users in the EEA, this is your national Data Protection Authority; in the UK, the Information Commissioner's Office (ICO) at ico.org.uk; in California, the California Privacy Protection Agency or the California Attorney General. You may also contact us first at service@gentoon.ai and we will work to resolve your concern.
Your U.S. State Privacy Rights (California and Other States)
If you are a resident of California or another U.S. state with a comprehensive privacy law, you may have the right to know what personal information we collect and how we use it, to access and delete your personal information, to correct inaccurate information, to limit the use of sensitive personal information, and to opt out of the “sale” or “sharing” of personal information and of targeted advertising.
We do not sell your personal information for money. Our use of analytics cookies and identifiers (Google Analytics, Microsoft Clarity, PostHog) may be considered “sharing” for cross-context behavioural advertising purposes under California law. To opt out of these analytics cookies, email service@gentoon.ai. These analytics tools do not currently detect or act on Global Privacy Control (GPC) or Do Not Track signals sent by your browser. We will update this Policy if and when we implement signal-based opt-out for analytics.
From October 13, 2026, Google AdSense advertising cookies and identifiers may also constitute “sale” or “sharing” under applicable U.S. state privacy laws. Where Google displays the “Do Not Sell or Share My Personal Information” link, use it to opt out of this advertising processing. That choice does not stop the analytics tools described above; analytics opt-out remains available by email.
Once app advertising launches, sending your advertising identifier, device details and ad interactions to Google to show ads in the GenToon mobile app may also constitute “sharing” for cross-context behavioural advertising. You can opt out through the app's Settings > Privacy > “Ad privacy options” (shown where Google's consent tools apply), by turning off “Allow Apps to Request to Track” on iOS, by deleting your advertising ID on Android, or by emailing service@gentoon.ai. Paid plans do not show ads. See Section 21 for details.
We do not sell or share the personal information of consumers we know to be under 16. We will not discriminate against you for exercising any of these rights. To exercise your U.S. state privacy rights, or to opt out, email service@gentoon.ai with the subject line “U.S. Privacy Request” (or “Do Not Sell or Share”); we will verify your request using your account before responding. You may use an authorized agent to submit a request on your behalf. We will respond within the time required by law (generally 45 days, extendable once where permitted).
14. Changes to This Policy
- This Privacy Policy may be amended due to changes in applicable laws, regulations, or internal policies of the Company.
- Any amendments will be announced within the Service at least 7 days prior to the effective date of the change.
- This Policy has been in effect since January 1, 2025. The revision dated May 9, 2026 takes effect on the same date. The revision dated August 1, 2026 (adding Alibaba Cloud and OpenAI as AI processors) takes effect on the same date. The revision dated August 7, 2026 (adding PostHog, Inc. as a product-analytics processor and disclosing the resulting transfer to the European Union) takes effect on the same date. The revision dated September 1, 2026 (social publishing — new collected categories, third-party sharing with and international transfers to Meta Platforms, Inc. in the United States and TikTok Pte. Ltd. in Singapore, and destruction of connection data — the access token on disconnect, everything on account deletion) takes effect on September 8, 2026, seven days after it was posted, in line with paragraph 2 above. The revision dated September 6, 2026 (per-post performance metrics — adding the metrics of published posts to the categories collected, and adding the reading of those metrics to the purpose of sharing with and transferring to Meta Platforms, Inc.) takes effect on September 13, 2026 under the same paragraph.
- The revision dated September 24, 2026 (connected AI assistants (MCP connector) — new collected categories, collection method and purpose; retention periods for connection records, the connector's session and connector tokens; third-party sharing with and international transfers to the provider of the AI assistant you connect (such as OpenAI, L.L.C., Anthropic, PBC and Anysphere, Inc.); text generation (studio assistant chat and scenarios) added to the work entrusted to OpenAI, L.L.C. and Google; new Section 20) takes effect on the same date. It describes processing that already takes place in the connector feature the Service already offers and specifies the troubleshooting records the Company keeps, and it neither restricts your rights nor adds obligations, so, like the revisions of August 1 and August 7, 2026, it takes effect when posted.
- The revision dated October 1, 2026 (sign-up source measurement: sign-up source information added to the categories collected and sign-up source measurement to the purposes, the gentoon_utm and gentoon_first_touch cookies disclosed, and the retention period and erasure after account deletion set out) takes effect on October 12, 2026, more than seven days after it was posted, in line with paragraph 2 above. First-visit information is collected from that date; advertising and campaign link details (gentoon_utm) were already used to measure sign-up sources before this revision, which now states them, except for the ad and keyword identifiers and ad position of a Naver search ad, which are new and are recorded from that date.
- The revision posted on October 16, 2026 takes effect on October 23, 2026, seven days after it was posted, in line with paragraph 2 above (new Section 21 App Advertising (Google AdMob), Section 22 Series Reading History and Subscriptions, Section 23 Cheers and Section 24 Creator Program: Earnings and Payouts; automatic translation of comments on a creator's own post in Section 25; and the related additions to the tables on categories, purposes, retention, third parties, processors and international transfers and to automated decisions). The parts of the same revision that describe processing we were already doing (your device or browser time zone and how we use it, “Translate” for comments and keeping translations, browser notification subscriptions and notification delivery records, and delivery through browser push services) correct our disclosure rather than add new processing, and take effect on the day they were posted, October 16, 2026.
- The revision posted on October 20, 2026 takes effect on October 27, 2026, seven days after it was posted, in line with paragraph 2 above (new Section 26 Goods Purchases, and the related additions to the tables on categories, purposes, retention, processors (Toss Payments Co., Ltd. and Weebling Co., Ltd.) and international transfers (Printful Inc. and PayPal Pte. Ltd.), and to the deletion of goods order data when you delete your account).
- The policy revised on October 21, 2026 takes effect on October 28, 2026, 7 days after it was posted, under paragraph 2 (new Section 27, Additional Processing for Goods Sales, and Section 28, Credit Cheers, with rows added to the tables of collected items, purposes, retention periods, international transfers (Printify, Inc.) and cookies (gentoon_goods_ref), and new Section 19, Automated Decisions).
- 2026年10月26日公告的周邊評價、收藏與通知修訂自2026年11月2日生效,作為之前修訂的獨立補充。
15. 訊息保存政策
本公司依使用者在服務中所傳送之訊息類型,採取不同的保存期限政策。
AI 角色對話
與 AI 角色的對話記錄將永久保存,直至使用者自行刪除。為維護儲存效率,超過一年(365 天)未存取的對話將自動移至封存,超過兩年(730 天)未存取的訊息將自動永久刪除。使用者標記為常用(收藏)的訊息不在自動刪除範圍內,將保留至使用者自行取消標記為止。
使用者間私訊(DM)
使用者間的私訊將於發送後 180 天自動永久刪除。但因違反服務條款而遭檢舉或列入審核的訊息,將另行保存至爭議解決完畢,或依相關法規規定之期限保存。
使用者主動刪除
使用者自行刪除訊息或聊天室時,該等資料將立即永久刪除。刪除帳號時,姓名、電子郵件地址、暱稱及個人檔案照片將立即進行不可復原的匿名化處理;已儲存的專案、生成圖像及上傳檔案則於刪除帳號後滿 30 天時自儲存空間永久刪除。惟於社群發布的貼文與留言,為保存其他使用者的對話脈絡,將把作者顯示改為「已刪除帳號的使用者」並以匿名狀態保留;為此,將一併保存已移除識別資訊的帳號紀錄。因會計、稅務及爭議解決目的而依相關法規負有保存義務的付款及交易記錄,將依本政策第 3 條以去識別化狀態另行保存。
存取紀錄(AuditLog)
因使用本服務而產生的連線 IP、User-Agent、連線時間等活動紀錄,為遵循韓國《通信秘密保護法》第 15 條之 2 並回應偵查機關的合法要求,將保存一(1)年後自動刪除。惟檢舉受理紀錄與帳號刪除申請紀錄為爭議解決及確認刪除權之履行,重大資安事件之紀錄則為防止再次發生,均於上述期間屆滿後繼續保存。為限制重新註冊而保管之退會電子郵件位址雜湊比對值,於限制期間屆滿後刪除。本項優先於本政策第 3 條之連線紀錄(3 個月)項目。
16. 配合執法機關及政府機關
本公司致力保護使用者個人資料;但若政府機關依正當程序提出合法請求,本公司將在相關法規允許的範圍內予以配合。
合法程序
當偵查機關、法院或其他有權的政府機關出示有效的搜索票、法院命令、傳票或同等合法文件要求提供資料時,我們僅在適用法律要求的範圍內揭露最低限度的必要資訊。對於未附有效法律程序的非正式要求,我們不予回應。
使用者通知
當我們向政府機關揭露使用者資訊時,在適用法律允許的範圍內,我們將盡合理努力通知受影響的使用者。若有權機關依法禁止揭露,或通知可能實質妨礙偵查或法律程序時,通知可能延後或不予提供。
使用者權利
在適用法律的範圍內,您可要求取得我們向政府機關所為揭露的相關資訊。若您認為某項揭露係屬違法,您可依您所屬司法管轄區的資料保護法尋求可用的救濟,包括向您的監管機關提出申訴。相關詢問請來信 service@gentoon.ai。
17. 產品使用分析(PostHog)
本公司於 GenToon 網站與行動應用程式使用產品分析工具 PostHog,以瞭解服務的使用情形並加以改善。PostHog 於歐盟(德國法蘭克福)的伺服器處理這些資料,因此以下內容屬於個人資料的跨境傳輸。
使用目的
用於衡量從註冊到網路漫畫生成與付款的使用流程(漏斗)與回訪率、彙整各功能的使用統計,並找出流失環節與錯誤以改善服務。我們也會記錄您是透過哪個管道進入 GenToon(請參閱下方「移轉項目」),以便比較來自不同管道的使用者如何使用本服務。我們不會將這些資料用於廣告投放定向,也不會用於對您產生法律效果或類似重大影響的自動化決策。
傳輸項目
使用者識別碼(服務內部帳號 ID,與本公司資料庫使用的識別碼相同);於網頁登入時的電子郵件地址;帳號屬性(訂閱方案、使用語言、付款國家、註冊日期、註冊平台,以及來源屬性 — utm_source、utm_medium、utm_campaign、是否透過付費廣告點擊進入、是否經由聯盟夥伴或其他使用者推薦;gclid、fbclid 等廣告點擊 ID 會先遮蔽其值再傳送,因此點擊 ID 本身不會移轉,但「曾經存在點擊 ID」這項事實會移轉);使用事件(畫面瀏覽、選取操作,以及完成生成或付款等行為紀錄);您瀏覽過的網頁 URL(僅保留來源分析所需的查詢參數);若您自外部搜尋進入,該搜尋引擎的名稱(Google、Bing、Yahoo、DuckDuckGo),以及當瀏覽器將搜尋字詞包含在前一頁網址中傳遞時,您在該搜尋引擎輸入的字詞;若您透過推薦或邀請連結進入,該連結的公開代碼(網址中的 ref·via 值 — 此代碼可與推薦人帳號相互對應,因此本公司不主張其與推薦人身分無關);裝置、作業系統與應用程式版本資訊;以及您的 IP 位址與由此推定的國家資訊。我們不會移轉您創作的內容:提示詞原文、角色聊天對話內容,以及上傳或生成的圖片檔案都不會傳送給 PostHog。
接收者、傳輸國家、時點與方式
接收者為 PostHog, Inc.(聯絡方式:privacy@posthog.com),傳輸國家為歐盟(德國法蘭克福區域)。資料於您使用服務時,透過分析 SDK 以加密連線(HTTPS)傳送。
接收者之使用目的與保存期間
PostHog 僅在上述目的範圍內處理個人資料。保存期間依 PostHog 的資料保存政策,最長為 7 年(依 PostHog 公開的資訊,2026 年 8 月 7 日查證)。僅刪除 GenToon 帳號並不會一併刪除已傳送至 PostHog 的資料;如需刪除,請依下方「拒絕跨境移轉的方式」另行提出要求。
關於畫面錄製(工作階段重播)
PostHog 的工作階段重播(畫面錄製)功能在本公司網站與行動應用程式上皆已關閉,因此 PostHog 不會錄製您的畫面。另一方面,本公司網站(但不包括行動應用程式)使用 Microsoft Clarity,該工具確實會記錄畫面操作(工作階段重播)與熱區圖;詳情請參閱本政策的委外處理表、跨境移轉表與 Cookie 條款。行動應用程式並未使用 Clarity。日後如啟用 PostHog 的工作階段重播,我們將事先修訂本政策並予以公告。
拒絕方式
您有權拒絕本次處理與跨境移轉,並要求停止處理及刪除資料。請來信 service@gentoon.ai,我們將於 PostHog 刪除與您帳號識別碼相關聯的分析資料,並採取措施停止後續蒐集。此作業以人工方式處理,需要一些時間,且僅刪除帳號並不會自動完成上述處理。在瀏覽器中封鎖 Cookie 與本機儲存空間會使跨次造訪的辨識更為困難,但僅此並不會停止蒐集 — 可靠的方式是上述電子郵件請求。另請注意,我們會在頁面載入時即執行分析工具,不會事先顯示同意橫幅,且目前不會偵測或依循您瀏覽器可能傳送的 Global Privacy Control(GPC)或 Do Not Track 訊號。即使您提出拒絕,也不會影響您使用本服務。
18. 將大頭貼轉換為網路漫畫角色
當您將對話製作成網路漫畫時,您的大頭貼會用於轉換(風格化)為網路漫畫風格的角色。此舉並非為識別本人,亦非為擷取、儲存或比對生物特徵資料。本公司於此過程中會儲存轉換後的角色圖像、AI 為生成該角色所擷取的外貌描述文字,以及生成當時大頭貼的位址(URL),並於再次繪製同一角色時重複使用上述資料。若您沒有大頭貼或轉換失敗,將以預設角色替代。就含有臉部的照片之分析,以及將群組對話製作成網路漫畫時其他參與者的訊息傳送至 AI 一事,本公司將於服務內分別取得您的個別同意。您可隨時變更或刪除大頭貼,或來信 service@gentoon.ai 提出請求,以停止上述利用並要求刪除已儲存的角色圖像與外貌描述。
19. Automated Decisions
Section numbers follow the Korean-language version of this Policy.
In addition to the automated decisions described under "Legal Bases for Processing (EEA / UK Users)" above, the following decisions are made automatically, without a human reviewing them individually. They are rule-based decisions with no human involvement, and they do not use profiling models trained on your data.
- Whether a credit cheer can be sent. Criteria: the sending member's membership period and suspension status; whether the sending and receiving members appear to be accounts of the same person (hash values of sign-up connection information, of attendance device identifiers and of the receiving member's recent web attendance connection information, compared with the connection information of the sending request); total credits sent and received that day. Procedure: Request received → items above compared → if any applies, the cheer is not sent (no credits move).
- Which sales go into "Just sold" and sales rankings. Criteria: whether the buyer is the creator or appears to be the same person as the creator, and whether several buying accounts appear to be the same person (hash values made on the spot from shipping addresses, and hash values of attendance device identifiers); refunds and cancellations; number of different buyers. Procedure: Sales tallied → items above compared → if any applies, excluded from displays and rankings or counted as one person.
If a decision affects you, you may ask us to explain it, object to it, or have it reviewed by a person, by emailing service@gentoon.ai. We will respond within 15 days for an explanation and within 30 days for a human review.
20. Connected AI Assistants (MCP Connector)
Section numbers follow the Korean-language version of this Policy.
- (1) You can connect GenToon to an AI assistant such as ChatGPT or Claude through the Model Context Protocol (MCP), at https://www.gentoon.ai/api/mcp, and, inside it, set up, write and draw webtoons, look up your saved characters and projects, and export, share or publish the results. A connection is made when you review the permissions the AI assistant requests (view, create, publish) on GenToon's own sign-in and consent page and allow them. The Company never gives your password to the AI assistant.
- (2) What the Company keeps. The connected app's name, identifier and return address; the permissions you granted; when the connection was made, last used and revoked; the connector's own sign-in session (stored encrypted and deleted as soon as the connection ends); authorization codes and access and refresh tokens (one-way hashes only); audit records of connecting and disconnecting (the app name and the permissions you granted — kept for 1 year as Service activity records, Section 3); and tool-call records for troubleshooting (the feature used, how long it took and whether it succeeded or its error code, the first part of the project identifier, whether it was called from a card view, the first 40 characters of the app name, version, operating system, device model and similar information the AI assistant reports, and a one-way hash of the assistant's conversation identifier). Tool-call records do not contain what you asked for; they are kept not in our database but in the operating logs of our hosting provider (Vercel Inc.) and are deleted when that operating-log retention period ends (at most 30 days). What the AI assistant sends (story topics, dialogue, edit instructions, character descriptions, photos you chose to send and so on) is saved as your projects, characters and art styles and is handled like anything you create on the web.
- (3) What is passed to the AI assistant. The items listed for “the provider of the AI assistant you connected GenToon to” in Section 4. Your email address, password and payment details are never passed. How the assistant stores and uses that information is governed by its provider's policy (for example OpenAI, L.L.C. for ChatGPT and Codex, Anthropic, PBC for Claude and Claude Code, and Anysphere, Inc. for Cursor). The Company does not request or collect your conversation with the AI assistant; it processes only what the assistant sends to GenToon. Generated images, and photos you send through the connector, are stored at their own addresses (photos never used to create a character or art style are deleted after the period in Section 3), and anyone who has an address can open that image without signing in (the same as images you create on the web).
- (4) Creating through the connector uses the same credits as on the web, and no payment takes place inside the connector.
- (5) You can disconnect at any time in Settings › Connected apps. Disconnecting invalidates that connection's tokens immediately and ends and deletes the connector's session, and the connection record is destroyed 30 days later. Each device or app has its own connection, so disconnecting one leaves the others in place; disconnecting every connection listed in Connected apps ends them all. A connection older than 24 hours with no valid token left, and a connection whose connector sign-in session can no longer be renewed, are disconnected automatically, and deleting your account disconnects every connection (retention periods in Section 3).
21. App 內廣告(Google AdMob)
本條為參考譯文。如與韓文原文不一致,以韓文原文為準。
GenToon 行動 App 的部分畫面(「免費領取」分頁的獎勵廣告、作品結尾與社群動態中的橫幅廣告)可能會顯示 Google LLC 提供的 Google AdMob 廣告。付費方案使用者不會看到廣告。本節自包含廣告的 App 版本起適用,生效日期將至少提前 7 天公告(請參閱「Changes to This Policy」)。
處理的資訊
為顯示及衡量廣告,Google AdMob SDK 會處理裝置的廣告識別碼(iOS 的 IDFA 僅限您允許追蹤時;Android 的廣告 ID)、IP 位址及據此推估的大致位置、裝置/作業系統/App 資訊、廣告曝光與點擊紀錄,以及診斷與效能資訊。為確認獎勵廣告的發放,我們會保存會員識別碼、獎勵編號、發放的點數、廣告單元、交易編號與連線國家;為統計廣告收入,我們會保存廣告顯示的位置與作品、每次廣告曝光的預估收入、App 版本與連線國家。
處理目的
用於廣告投放、頻率控制與成效衡量,防範詐欺點擊與無效流量,確認獎勵廣告獎勵(點數、加油貼圖)的發放,以及結算廣告收入。您可依下列方式拒絕個人化廣告。
接收者與跨境移轉
每當 App 請求廣告時,Google LLC(美國)會透過 SDK 直接接收上述資訊(跨境移轉,請參閱「International Data Transfers」表格)。Google 依其自身的隱私權政策處理這些資訊,Google 如何使用廣告資料請參閱 policies.google.com/technologies/ads。聯絡方式:support.google.com/policies
保存期間
我們保存的廣告紀錄將於 13 個月後刪除(未發放的獎勵於 90 天後刪除),註銷帳號時立即刪除。Google 處理的資訊之保存期間依 Google 的政策辦理。
拒絕個人化廣告的方法
iPhone/iPad:在 設定 > 隱私權與安全性 > 追蹤 中關閉 GenToon 的追蹤權限。Android:在 設定 > Google > 廣告 中刪除或重設廣告 ID。在歐洲經濟區、英國、瑞士及適用的美國各州,您可以在 App 的 設定 > 隱私 >「廣告隱私選項」中變更或撤回同意。拒絕後 App 功能不變,只是廣告的個人化程度降低。
美國各州隱私權利(為廣告而「分享」)
依加州等適用的美國州法,為 App 內廣告將廣告識別碼、裝置資訊及廣告互動傳送給 Google,可能構成為跨情境行為廣告而「分享(sharing)」個人資訊。我們不會出售個人資訊換取金錢。您可以透過 App 的「廣告隱私選項」、上述裝置設定,或來信 service@gentoon.ai 拒絕分享。
加油貼圖
在部分頁面(撰寫留言)中,完整觀看獎勵廣告後可獲得 1 個加油貼圖,而不是點數。加油貼圖只能由獲得它的會員貼在留言上使用,不具現金價值,不可轉讓給其他會員,並在獲得 24 小時後消失。為發放貼圖並讓您使用,我們會保存會員識別碼、獲得時間與失效時間,以及貼圖所貼的留言;這些紀錄會與對應的獎勵廣告發放紀錄一起在 13 個月後刪除(刪除帳號時立即刪除)。
檢舉廣告
若看到不當廣告,請點按廣告上方的「檢舉」。我們會立即隱藏該廣告,並在確認後採取措施,避免同一則廣告再次出現。
22. 連載閱讀紀錄與系列訂閱
本條為參考譯文。如與韓文原文不一致,以韓文原文為準。
已登入的會員閱讀連載的某一話或訂閱某個系列時,我們會為了「繼續閱讀」和新章節通知處理以下資訊。
處理的資訊
我們處理您讀過的章節與時間(第一次開啟、最後一次開啟、讀完的時間及判斷方式)、每個系列的閱讀進度、您訂閱的系列與通知設定(通知開啟或關閉、取消訂閱的時間)、您另行同意以電子郵件接收新章節時的同意狀態與時間(包含同意與撤回的紀錄),以及我們寄送新章節 App 通知與電子郵件的紀錄。推出此功能時,我們會以過去90天的章節瀏覽紀錄(原本已作為服務使用紀錄保存的資訊)一次性建立閱讀紀錄。
處理目的
用於繼續閱讀與已讀標示、下一話推薦、新章節通知(已訂閱系列的 App 通知;如另行同意,也透過電子郵件;以及最近讀過但未訂閱的系列的 App 通知;如開啟瀏覽器通知,也透過瀏覽器通知)、連載排行與提供給作者的讀者數統計,以及偵測灌水閱讀數的行為。作者只看得到訂閱人數、讀者人數等合計數字,看不到是誰訂閱或閱讀。若發現灌水閱讀數的跡象,我們會在審查結束前一併保存相關會員的識別碼。
保存期間
閱讀紀錄與閱讀進度在您最後一次閱讀滿1年後刪除。取消訂閱的紀錄會保留,以免再次寄送該系列的通知。新章節電子郵件的同意在您撤回後刪除,但同意與撤回的紀錄會為證明已取得同意而保存。新章節 App 通知的寄送紀錄在30天後刪除,電子郵件的寄送紀錄在90天後刪除;所有通知共用的寄送結果紀錄在寄送90天後刪除。疑似灌水閱讀數的紀錄中,遭駁回或未經確認即關閉的紀錄以及讀者群組紀錄在審查結束180天後刪除;經我們確認的判定是對作者採取措施的依據,在該措施持續期間保存。刪除帳號30天後,除同意與撤回的紀錄外,上述資訊全部銷毀,並從灌水偵測紀錄中移除已刪除帳號會員的識別碼或刪除相關紀錄。
您的選擇
您可以隨時透過「清除閱讀紀錄」功能或寫信至 service@gentoon.ai,刪除閱讀紀錄與閱讀進度,也可以在系列頁面取消訂閱或關閉通知。App 通知也可以在裝置設定中關閉。新章節電子郵件可以隨時透過信中的取消訂閱連結或寫信至 service@gentoon.ai 停止。
23. 應援(禮物與應援留言)
本條為參考譯文。如與韓文原文不一致,以韓文原文為準。
應援是讀者購買我們販售的應援商品(點數禮物)並送給作者的作品或系列的功能。只有年滿19歲的會員之間才能贈送與接收應援,且作者必須自行開啟「接收應援」後才能收到。
處理的資訊
我們處理作者的應援接收設定(開啟時間、本人確認年滿19歲的時間、不接收訊息的設定)、贈送應援的會員本人確認年滿19歲的時間、應援付款紀錄(金額、付款方式、時間、收到的作者與系列或章節;如在 App 內付款,另含該裝置識別碼的雜湊值;如以信用卡付款,另含由發卡機構代碼與遮蔽後卡號產生的雜湊值)、應援訊息與應援徽章、作者的感謝回覆,以及收件人檢舉時的檢舉理由、檢舉當時的訊息與寄件人。
處理目的
用於確保只有年滿19歲的會員之間贈送與接收應援、只為開啟「接收應援」的作者收款、執行每日與每月的付款上限、防止本人多個帳號之間互相應援及盜用他人付款方式、處理應援付款的取消與退款以及騷擾或垃圾訊息檢舉,並為參加創作者計畫的作者結算應援收益(第24條)。付款上限可能會合併同一人使用的多個帳號計算,為此我們會比對已蒐集的註冊時連線資訊(雜湊值)與 App 裝置識別碼(雜湊值)。在決定創作者計畫的應援收益時,為確認是否為作者本人的應援,我們會將付款裝置、付款請求的連線資訊與信用卡付款方式的雜湊值,與作者註冊、簽到及付款紀錄的雜湊值進行比對;如判斷有所關聯,該應援將作為點數而非收益處理。
其他使用者看得到的內容
應援會員的暱稱與大頭貼、應援訊息與應援徽章,以及作者的感謝回覆,可能會在該作者的應援紀錄中顯示給其他使用者;應援留言與其他留言一樣,會顯示給瀏覽該作品的使用者。應援金額只顯示給寄送的會員與收到應援的作者。隱藏姓名寄出的應援不會向作者與其他使用者公開寄件人,且只能寄送固定的短句。但若收件人檢舉,我們可能會為處理檢舉而確認寄件人。
保存期間
應援接收設定與年滿19歲的確認紀錄在刪除帳號30天後銷毀。應援付款紀錄依韓國《電子商務法》保存5年,但紀錄中的裝置識別碼與信用卡付款方式的雜湊值在刪除帳號30天後刪除。應援訊息的檢舉紀錄作為消費者申訴與爭議處理紀錄,自檢舉日起保存3年。刪除帳號30天後,我們會刪除您的暱稱與大頭貼,因此應援紀錄中會顯示為已刪除帳號的會員,應援訊息可能會像社群留言一樣以匿名狀態保留(第8條)。
24. 創作者計畫:收益結算與支付
本條為參考譯文。如與韓文原文不一致,以韓文原文為準。
對於參加創作者計畫(另有條款)的作者,我們會結算其應援收益與廣告收益的分潤,並以點數或現金支付。為此,我們處理以下資訊。
處理的資訊
我們處理收益紀錄(應援與廣告收益的分潤、金額與幣別、待結算、可領取、已支付或已取消的狀態,以及凍結解除的日期)、應援接收方式(點數或收益)以及同意創作者計畫條款的紀錄、兌換為點數的紀錄、現金支付申請與處理紀錄(包含退回的匯款紀錄)、扣繳稅款紀錄以及居住國家。居住在韓國的個人首次將收益兌換為點數或申請銀行支付時,我們會蒐集其姓名、居民登錄號碼(僅用於扣繳稅款與提交支付明細,加密保存;為合併申報與核對同一人透過多個帳號取得的收益,我們也會保存以密鑰轉換該號碼後、無法還原的值;為確認是否年滿19歲並以遮蔽形式顯示號碼,我們另行保存出生日期的6位數字)以及結算帳戶(銀行、帳號、戶名)與最近一次變更帳戶的時間;韓國的事業者需提供商號、事業者登錄號碼、代表人姓名與結算帳戶。居住在韓國境外的作者申請現金支付時(僅限我們為其所在國家開通支付方式之後),我們會蒐集其姓名、是否屬於美國稅法上的納稅人、是否已提交美國稅務表格(W-9 或 W-8BEN)以及收款方式(若選擇 PayPal,則為 PayPal 帳戶電子郵件);在韓國稅法要求扣繳稅款與提交支付明細時,另會蒐集其地址與居住國家的納稅人識別號碼;若申請適用租稅協定稅率,另會蒐集居住者證明等文件。
處理目的
用於計算與結算作者分潤、管理凍結期、在發生退款或付款取消時取消該分潤或自之後的收益中扣除、兌換點數與匯款至銀行帳戶、扣繳所得稅並提交支付明細(包含為韓國境外作者適用租稅協定稅率)、寄送支付明細、確認戶名與姓名是否一致,以及防止不當請領。
接收方與跨境傳輸
對於扣繳稅款後支付的收益,我們依韓國《所得稅法》向國稅廳提交支付明細(姓名、居民登錄號碼(韓國境外作者為居住國家的納稅人識別號碼)、支付金額、扣繳稅額等)。銀行收款透過我們的往來銀行匯出。若選擇以 PayPal 接收境外現金支付,我們會在付款時透過 PayPal API,將收款人的 PayPal 帳戶電子郵件、姓名、支付金額與幣別傳送給 PayPal Pte. Ltd.(新加坡)等 PayPal 集團公司(包含美國)(屬於跨境傳輸,請參閱 International Data Transfers 表格;保存期間依 PayPal 的政策及相關法令)。境外現金支付僅在我們為您所在國家開通支付方式後進行,在此之前不會將上述資訊傳至境外。
保存期間
收益與支付紀錄以及扣繳稅款與支付明細資料,自支付當年的次年3月10日起保存5年(支付給韓國境外作者者保存7年)(韓國《國稅基本法》第85條之3)。支付資訊(居民登錄號碼、帳戶等)在刪除帳號30天後銷毀;若曾扣繳稅款並支付,則在上述保存期間內只保留稅法要求的最少資訊(姓名、居民登錄號碼(加密)與事業者登錄號碼;韓國境外作者為姓名與居住國家的納稅人識別號碼),並刪除帳戶資訊。若有進行中的支付,將在處理完成後刪除。
26. 周邊購買
本條為參考譯文。如與韓文原文不一致,以韓文原文為準。
本公司販售印有會員所創作角色與作品的周邊,周邊的販售方為本公司。您訂購周邊時,本公司依下列方式處理個人資料。
處理的資訊
訂購人的電子郵件地址;收件人的姓名、電話號碼與寄送地址(郵遞區號,韓國境外寄送的訂單另含城市與州);配送備註(選填);訂單明細(商品、規格、數量、金額與寄送國家/地區);金流服務商核發的付款識別資訊;下單時的連線IP位址與瀏覽器資訊;付款畫面上的同意紀錄(同意時間與文字版本);出貨後的物流追蹤號碼;以及您申請退款或換貨時提出的理由。卡號與PayPal帳戶資訊由購買者直接輸入至金流服務商,本公司不會取得。
處理目的
受理訂單與確認付款,委託製作與寄送並查詢物流,撤回訂購、換貨與退款,處理付款爭議與詐欺付款,訂單通知電子郵件,以及結算支付給創作者的設計使用費。
接收方與跨境傳輸
付款由Toss Payments Co., Ltd.處理(韓國境內寄送的訂單以韓元付款,韓國境外寄送的訂單透過Toss Payments的境外簡易付款以PayPal付款)。韓國境內寄送的周邊,由Weebling Co., Ltd.(POD SHOP)取得收件人的姓名、手機號碼與地址、訂單編號、會員識別編號及訂單內容,進行製作與寄送。韓國境外寄送的周邊,由Printful Inc.(美國)取得收件人的姓名、電話號碼與寄送地址、訂購人的電子郵件地址及訂單內容(包含印刷用設計檔案),在靠近寄送地址的工廠製作並寄送;為完成付款,PayPal Pte. Ltd.(新加坡)及其關係企業(美國)取得收件人的姓名、寄送地址、商品明細與金額。韓國境外寄送的訂單會在付款畫面另行取得您對上述跨境傳輸的同意,不同意則無法訂購韓國境外寄送的周邊。傳輸的目的國家以及傳輸的時間與方式,請參閱 International Data Transfers 表格。
保存期間
收件人資料與訂購人的電子郵件地址自訂單處理(製作、寄送、換貨、退款)完成之日起保存5年;未付款即關閉的訂單自關閉之日起保存30天。連線IP位址與瀏覽器資訊保存1年,退款或換貨申請的理由自處理完成之日起保存3年。您刪除帳號30天後,我們會刪除已處理完成訂單中的聯絡方式、地址、配送備註與連線資訊;已付款的訂單,我們依韓國《電子商務法》,僅將確認交易當事人所需的姓名、地址、電子郵件地址以及退款或換貨申請的理由分開保存至法定期間屆滿,之後予以刪除。
您的選擇
您可以在訂單頁面或寫信至 service@gentoon.ai,申請查閱、更正或刪除訂單資料。但仍在製作或寄送中的訂單所需的資料,以及依法保存的交易紀錄,在相應期間內無法刪除。
27. 周邊販售的附加處理
本條為參考譯文。如與韓文原文不一致,以韓文原文為準。
本公司就周邊販售(第26條),為了下單時的年齡確認、創作者的分享連結、販售顯示與販售排行、購買卡以及透過Printify在海外製作,依下列方式處理個人資料。
處理的資訊
訂購周邊時所選的年齡區間(年滿19歲,或年滿14歲未滿19歲)及確認時間;未滿19歲者,確認法定代理人同意及撤銷說明的時間。選擇未滿14歲時不接受訂單,也不保存該選擇。透過創作者的周邊分享連結進入時,將該創作者的使用者名稱、連結管道(Instagram、Threads、TikTok、X、KakaoTalk、購買卡等)及首次開啟連結的時間儲存在瀏覽器Cookie(gentoon_goods_ref,第9條)中;之後訂購該創作者的周邊時,將該創作者、連結管道及時間一併記錄在訂單中。購買卡會記錄該商品的付款順序編號、感謝語,以及購買者是否選擇顯示暱稱。
處理目的
用於不接受未滿14歲者的訂單,並告知未滿19歲的購買者需法定代理人同意及可撤銷的事實;用於依管道向創作者顯示透過其分享連結售出的周邊數量;用於在無法識別購買者的情況下顯示販售情形(「剛剛售出」)並為創作者與限量商品排行;以及向購買者顯示購買卡。為了在販售顯示與販售排行中排除創作者本人或看似與創作者為同一人的帳號的購買,並將看似屬於同一人的多個帳號算作一人,我們會比對收件地址(僅以當場產生的雜湊值比對,不予保存)與已蒐集的簽到裝置識別碼雜湊值(第19條)。
接收方與跨境傳輸
海外寄送的周邊中透過Printify製作的商品,由Printify, Inc.(美國)接收收件人的姓名、電話號碼、收件地址、訂單編號及訂單內容(商品、數量、印刷用設計檔案),並依商品由其製作夥伴SwiftPOD(美國)、Chill(美國)、Printdoors(中國)之一製作並寄出。按下付款按鈕時,為確認運費先傳送姓名、地址以及所訂購的商品與數量,付款確認後的製作下單時再連同電話號碼、訂單編號與印刷用設計檔案一起透過網路(API)傳送。不傳送訂購人的電子郵件。Printify, Inc.及其關係企業(拉脫維亞、波蘭、西班牙、英國)在Printify隱私權政策與相關法令規定的期間內保存,個人資料聯絡信箱為privacy@printify.com。製作夥伴透過Printify取得製作與寄送所需的資料,有關製作夥伴的詢問也可寄至此信箱。此跨境傳輸會在付款頁面另行取得您的同意,不同意則無法訂購該商品。年齡確認紀錄與分享連結紀錄不提供給其他對象。
其他使用者看得到的內容
「剛剛售出」只顯示商品名稱與「1小時內」這類大略的時間,只有在同一商品寄往同一國家的不同購買者達3人以上時,才會一併顯示該國家。不會顯示購買者的姓名、帳號、地址、訂單編號、數量與金額。販售排行只列入不同購買者達3人以上的創作者與商品,購買者人數只以區間顯示。透過分享連結售出的數量只向該創作者依管道顯示訂單數與件數,購買卡只向該訂單的購買者顯示。使用創作者折扣碼的訂單,會向建立該折扣碼的創作者依折扣碼顯示已付款的訂單數、件數與金額。此外,創作者也會看到每筆販售的收益明細(販售時間、商品、數量、收益)與販售通知(商品、數量、國內或海外寄送)。不會顯示購買者的姓名、帳號與地址。
保存期間
年齡確認紀錄、記錄在訂單中的分享連結資料以及購買卡紀錄,與該訂單紀錄一併保存至會員退出;退出滿30天後從訂單刪除姓名、聯絡方式、地址等個人資料時,只作為無法識別個人的交易紀錄保留。分享連結Cookie會在瀏覽器中保留30天。計算販售顯示與販售排行時產生的比對值不予保存,販售排行與販售統計中不含購買者資料。
您的選擇
您可透過service@gentoon.ai申請查閱、更正、刪除上述資料。分享連結Cookie可在瀏覽器設定中刪除,刪除後之後的訂單將不會記錄分享連結資料。但製作或寄送中的訂單所需資料,以及依法須保存的交易紀錄,在該期間內無法刪除。
28. 點數應援
本條為參考譯文。如與韓文原文不一致,以韓文原文為準。
點數應援是會員將自己的一部分點數連同應援留言一起送到其他會員公開貼文的功能。不會產生付款,與購買應援商品後送出的應援(第23條)是不同的功能。
處理的資訊
處理送出的會員與收到的會員(該貼文的作者)、應援的貼文、送出的點數及其扣除的點數類型(會員、禮物、儲值)、應援留言、讓同一請求只處理一次的請求識別值,以及送出時間。
處理目的
用於轉移點數並留下應援留言、遵守每日送出與收到點數的上限、顯示點數明細,以及防止在同一人的多個帳號之間轉移點數。為此,我們會將送出會員與收到會員註冊時的連線資訊雜湊值和簽到裝置識別碼雜湊值、收到會員最近網頁簽到時的連線資訊雜湊值,與依送出請求的連線資訊當場產生的雜湊值(不予保存)一併比對;看似同一人的帳號時,無法送出點數應援(第19條)。
其他使用者看得到的內容
應援留言與其他留言一樣向瀏覽該貼文的使用者顯示,送出的點數數量也會隨留言一併顯示。
保存期間
點數應援紀錄作為點數明細保存至會員退出;退出滿30天後刪除帳號的個人資料時,只作為無法識別個人的紀錄保留。應援留言與社群留言一樣,可能以已退出會員的身分保留(第8條)。
您的選擇
送出的點數無法撤銷或退回(點數政策第6節),刪除應援留言也不會退回。點數應援紀錄可在點數明細中查看,其他請求可寄至service@gentoon.ai。
29. 周邊評價、收藏與站內通知的個人資料處理
本條為參考譯文。如與韓文原文不一致,以韓文原文為準。
處理的資訊
我們處理評分、內文、自選照片、個人資料顯示選擇、建立/編輯時間、審核狀態、感謝愛心及內部訂單、商品與帳號關聯。也處理收藏商品、時間/來源、自選分享連結、開賣申請的配送國家及申請/檢查/通知時間、商品設計審核結果,以及站內通知的類型、內文、已讀狀態和目的頁面。
處理目的
用於驗證購買、審核與顯示/編輯/刪除評價、私人收藏與自選分享、申請的開賣提醒、創作者感謝及設計審核通知。自動文字/照片檢查與裝置/配送地址是否一致僅輔助人工,公開或駁回由工作人員決定。最近瀏覽的商品ID留在裝置上,傳送ID僅為取得最新卡片,不另存為伺服器瀏覽紀錄清單。
其他使用者看得到的內容
公開已核准的評價與照片、評價月份、商品選項和創作者愛心狀態。預設顯示匿名買家,僅在選擇後顯示暱稱和頭像。不將買家識別值、信箱、訂單編號、國家及檢查結果作為獨立公開欄位提供。收藏分享不顯示擁有者身分,站內通知僅供接收帳號查看。
保存期間
刪除評價後將其移出公開清單並嘗試刪除照片,失敗會重試,照片快取可能保留最多1小時。註銷時立即隱藏評價,30天寬限期後定期清理評價、照片、收藏和連結。不公開/下架評價在決定後90天、未附加照片在上傳24小時後清理。取消提醒會清除申請、國家和檢查資訊,取消收藏會刪除對應列。已儲存通知不因取消而刪除,已讀後3個月、未讀的建立後6個月定期清理。依法保存的訂單仍遵循原政策。
接收方與跨境傳輸
現有受託方Supabase與Cloudflare提供儲存及傳輸。評價內文可能交由OpenAI檢查有害內容;啟用照片檢查時,必要照片可能交由AWS Rekognition處理(預設設定地區:韓國首爾)。受託方、國家、聯絡和傳輸方式另見第5、6節。未執行或失敗的檢查仍由工作人員審核。
您的選擇
可刪除評價、取消收藏、關閉分享、取消開賣申請及清空裝置上的最近瀏覽清單。取消後已儲存通知仍可能保留至上述期限。請勿在照片中放入地址、寄件標籤或他人面孔。存取、刪除或審核異議可透過站內支援或service@gentoon.ai提出。基本創作功能不要求公開評價或收藏。
25. 社群留言翻譯
本條為參考譯文。如與韓文原文不一致,以韓文原文為準。
點選「查看翻譯」時,我們會把該留言內文(最多500個字元)與目標語言傳送到 Google LLC 的 Gemini API 進行翻譯。為翻譯而傳送的留言不會用於訓練 AI 模型。
作者本人貼文下的其他語言留言(超過10個字元的一般留言)以及作者對這些留言的回覆,即使沒有人點選,也可能在發布後立即自動翻譯,譯文會標示為自動翻譯。
接收方與跨境傳輸
翻譯由 Google LLC(美國,聯絡方式 support.google.com/policies)處理。需要翻譯的留言內文與語言會在您點選「查看翻譯」時(自動翻譯則在留言發布後立即)透過 API 傳輸至境外,Google 在處理後刪除,且不會用於訓練模型。
保存期間
我們會保存譯文,以免重複翻譯同一則留言;原留言被修改或刪除時,譯文會立即一併刪除。已刪除帳號的會員留言以「已刪除的使用者」身分保留時(第8條),其譯文也與原留言保存相同期間。