Tutorial · 4 steps
Contact support
Follow along as you use the contact form to send a question or problem to the GenToon team.
Last updated October 30, 2026
When you send a message, the GenToon team replies to the email address you enter. The demo stops just before the Send button.
Contact support
Follow along as you use the contact form to send a question or problem to the GenToon team.
Read the steps
- Click the round cat button at the bottom right of a page like Projects or Help. Hover over it to see Contact Us. Some pages, like the Studio and the Community, don’t have it.
- Fill in Name and Email Address, then choose what your question is about under Inquiry Type. Replies go to this email address, so make sure it’s one you can read now.
- In Message, describe what happened. If you have screenshots (JPG, PNG, WebP, GIF) or PDFs, attach them in Attachments. Very large files won’t send, so attach only what you need.
- Click Send and you’ll see Inquiry Submitted. We’ll reply to the email address you entered.
Related articles
SupportContact supportHow to reach the GenToon team when you have a question or a problem — where to open the contact form, what to include, and how replies reach you.- SupportWhat to include in a bug reportThe details that help us find and fix a problem quickly, plus a template you can copy into your report.
Getting startedFind your way aroundSee at a glance where to find things in the top menu, the Studio, your Projects page, and your Account page.
