Frequently Asked Questions

The AI does the drawing, so you can make comics without drawing skills. Your job is to decide the story and scenes and pick the results you like. There are hands-on tools too, like fixing bubble text yourself, but you never have to use them.

A line or two of story is plenty. If you already know what your characters look like, that helps when you create them. To try it right away, follow the Quickstart.

Under our Terms of Service, you own the rights to what you create and can use it for personal and commercial purposes within the scope of your plan. Whether AI-generated art is protected by copyright depends on the applicable law. For details, see the Terms of Service, and for what you can’t make, see Usage policy and safety.

Your scenario and any panels already drawn are kept, so you can top up and keep going. If you don’t have enough for even one image, the draw button is replaced by a Not enough credits to draw this notice with a top-up button; top up on the Pricing page and draw from the same card. If you run out partway through drawing, it stops there, and you can draw the remaining panels after topping up.

Credits for panels that couldn’t be drawn are returned to you. If a panel can’t be drawn because of the content policy, you’re not charged for it either.

You can change it for free by asking in the chat. While the scenario card is showing, say something like “Make it 6 panels” and Zennyang will rework the scenario.

There’s no direct button in the Studio, so you’ll go through the home page. If the Save Project button at the top has a purple outline, you have unsaved changes — click it first, because leaving through the logo may not save your latest edits. Then click the GenToon logo in the top-left corner to go home, and open Projects from your profile menu.

You may be signed in to a different account, or the project may be in a team workspace or the Trash. Check that you signed in the same way, with the same account, as when you signed up. Projects made in a team workspace show up only after you click that workspace’s name near the top of the Projects page. If you have many projects, click “Load More” at the bottom of the Comic Space tab to see older ones — search only looks through the projects already loaded. If you deleted the project, look in the Trash. A brand-new project only appears after something is drawn or you save it.

With the same account, comics made in the app open on the web too. On the web, open Projects from the profile menu in the top-right corner, then click the project’s card to open it in the Studio.

Memberships can’t be bought in the app; there you can only buy credits. Memberships are only available on the Pricing page of the GenToon website, and once you sign up, your benefits apply in the app too.

Credits bought on the web and in the app go into one balance you can use anywhere. Whether you buy them on the Pricing page on the web or in the app, they’re added to the same account as purchased credits.

You can only change the ratio while no panel has an image yet. To start over with a different ratio, open a new project with the New Project button (+) in the top bar and choose the ratio before you draw anything.

You don’t have to. A new project is saved and shows up in Projects when you send Zennyang your first message or draw something for the first time. After that, changes save automatically shortly after you stop editing. To save before then, click Save Project. If you try to close the page with unsaved changes, your browser will ask you to confirm. Leaving through the GenToon logo doesn’t ask, so if the save button has a purple outline, click it first.

There’s no way to duplicate a whole project right now. You can duplicate individual panels with the Duplicate panel button in the panel tools. To reuse art you drew in another project, use the Import panel button in the panel tools to bring it in one panel at a time, at no credit cost. Only art with the same ratio as the current project is listed, so in a new project, set the ratio in the top bar before you draw.

A new project only shows up in the list after you send Zennyang a message, something is drawn, or you save it. Click Save Project in the Studio once. A new project made in a team workspace goes into that workspace, not your personal list, so switch to that workspace on the Projects page to find it.

Projects in a team workspace show up when you switch to that workspace. See Team workspaces.

Panels can’t be dragged, but you can move one a spot at a time with the Move up and Move down buttons in the panel tools.

Credits are charged per image, so splitting one image into several panels still costs the price of one image. Zennyang may ask how many panels to put on each page, or you can decide yourself with Split a page into panels.

The canvas always needs at least one box, so the delete button disappears when only one box is left, even if it holds several panels.

In Agent Mode, Zennyang plans and draws several panels at once from your story; in Single Panel, you set up one panel yourself and draw it on its own. You can mix both in the same project.

The Generate Image button works once you’ve selected a panel on the canvas and written a scene in Description. It’s also paused until drawing finishes whenever any panel is being drawn, including while the agent is drawing or getting ready to draw.

The Panel layout button is a scissors icon with no text, and it only appears in the panel tools of an empty, not-yet-drawn page while the Agent Mode tab is open on the right. It won’t show on a page that’s already drawn or while the Single Panel tab is open. If you have no empty page, click Add Page at the bottom of the canvas to add one.

Not always exactly: Zennyang asks for the art to follow your lines, but each drawing can place or size the panels a little differently. Very small or thin slanted panels hold less of the scene and are occasionally left out.

You can split pages in the app too: use the scissors button in the message box to set the panels for the next page you draw.

You can fix a typo for free by replacing just the words with Fix text (for now, Korean and Latin letters only). If you need other characters, or want the lettering to match the original art, tell Zennyang the correct line and have the panel redrawn. That costs the price of one image.

Fix text is the “T” icon in the panel tools (the vertical button strip next to a panel); hover over it to see its name. It only appears in the web Studio, on panels that are drawn and saved. It isn’t available in the app.

The web Trash has no button to empty everything, but in the app’s Trash you can clear out projects and characters at once with Empty trash in the top right. On the web, you can select several projects and delete them for good together, and anything left is deleted automatically once its holding period ends.

Characters in the Trash don’t count toward your limit, so you can make a new character in their place. But if there’s no room when you try to restore one later, it can’t be restored.

Panels don’t go to the Trash, so they can’t be restored. To keep the art, download it with Download this panel before deleting the panel.

Chatting with Zennyang and planning scenarios are free; credits are only used when something is drawn: drawing or editing panels, drawing a new character or a new look, or redrawing your characters in a newly chosen art style. In the GenToon app, new characters from your story are sometimes drawn right away without asking. You can see exactly where they went in View your credit history.

Zennyang only starts drawing after you click Draw as-is on the scenario card and pick Standard or Pro mode. If a card in the chat (world, cast, panels per image, art style, or a new character) is still waiting for your answer, answer it first. If your credits are below the price of one image, a credit notice appears instead of the draw button. If no scenario card has appeared, try describing who’s in the story, where it happens, and what they do in a bit more detail.

Just send a correction, and Zennyang will go with it. If it’s still replying, stop it first with the stop button or Esc. Nothing is charged before anything is drawn.

You can change the art style, panels per image, or cast by asking in the chat, like “Switch to one panel per image” or “Make Harin the main character.” Reworking the scenario doesn’t cost credits. The world can’t be changed in the chat. To use a different world or none, open a new project with New Project, send your story there, and choose again on the world card.

The world card only appears when you have at least one world and this project isn’t linked to a world yet. If you have no worlds, drawing creates the My world world automatically and links that project to it. It’s asked only once per conversation: if you sent a message instead of choosing while the card was showing, it won’t ask again.

You can go ahead without creating them. On the new character card, click No for that person. If you skip everyone, a Continue without new characters button appears; if you created others, continue with Continue with these characters on their character card in the chat.

Just tell Zennyang in the chat, and it will rework the scenario with more or fewer panels for free. While the card is showing, say something like “Cut it down to 5 panels” or “Add one more panel at the end.”

When you have fewer credits than one image costs, a top-up notice replaces the draw button. Your scenario stays as it is and you can keep editing it. Top up on the Pricing page, then draw from the same card.

If you’re just starting, draw a quick draft in Standard mode and redraw only the panels you’re not happy with in Pro mode. Each redrawn panel costs that mode’s per-image price again. For how the two differ, see Choose Standard or Pro.

Not always. Pro tends to be more accurate with complex staging and text, but for simple scenes the difference can be small. Try Standard first and redraw only the panels you’re not happy with in Pro. Each redrawn panel costs that mode’s per-image price again.

You can redraw a single panel in Pro mode. Click the redraw button (the circular-arrows icon) in that panel’s tools to open a window. Hovering over the button shows Character looks off?. In the window, the model the panel was drawn with is already selected, so choose Pro first, then click Regenerate. Or ask for a fix in the chat and switch to Pro mode on the edit confirmation card. Either way, that panel costs the Pro price (25 credits) again.

You can pick the mode again every time you draw. You can also switch it on the edit confirmation card or in the edit window whenever you like.

Not exactly: it uses the photo as reference and redraws someone similar in your chosen art style. If you’ll use the same person across many panels, create a character from the photo.

Photos won’t upload if they aren’t image files or are too large, so check the file type and size. The paperclip button is locked while Zennyang is replying or drawing, so attach your photo after that finishes. If it still doesn’t work, try attaching it again in a moment. If none of your photos can be uploaded, you’ll see a notice in the chat; if only some fail, the message is sent without them.

If only the words are wrong, you don’t need to redraw: change them for free with Fix text in the panel tools. It works in the web studio on a computer, for text inside light speech bubbles with closed outlines. Characters the font doesn’t have yet (such as Chinese characters, Arabic or Thai script) can’t be used. See Add and fix speech bubbles and text.

You can go back to the earlier version for free by saying something like “Put panel 2 back the way it was” in the chat. Then try asking again with a shorter, clearer description of the change.

Both edit the art the same way: the Edit button in the panel tools is handy for one panel, and the chat for several at once. With the button you write the change in a window; in the chat you just ask in plain words.

Casual conversation without a story doesn’t start any drawing. When you send a story, Zennyang prepares a scenario card, and its panels are drawn only after you click Draw as-is and pick Standard or Pro mode. While a scenario card is open, what you say in the chat is used to revise that scenario, and that’s free. New people in your story, though, can be drawn as characters before the scenario (13 credits each). On the web that happens only after you approve it on the new character card, but the GenToon app sometimes draws them right away without asking.

Before drawing, you can change the scenario as much as you like for free. Edit the scene, setting, and dialogue on the scenario card, or say it again in the chat, like “Move panel 2 from the classroom to the rooftop.”

A clear reference image with an easy-to-see face, plus an appearance description, helps the character look the same in every panel. For panels that still come out different, redraw just that panel or ask for a fix in the chat.

Yes, you can delete it like any other character. It moves to the Trash, and you can restore it during the holding period.

You can’t copy characters other users made into your own characters. Characters listed in the character shop can be added to your characters: browse them in the Characters menu at the top of the site. Some characters aren’t available on every plan, and added characters count toward your character limit.

Looks are drawn to keep the face, eyes, and skin tone, but every drawing can turn out a little differently. If you don’t like it, delete that look and make it again with a more specific description of what should change. Making it again costs 13 credits, and the credits for the deleted look aren’t returned.

Two looks with different descriptions can’t share a name, so give the new look a different name.

A look changes the character’s outfit, hair, or age. An art style changes how everything is drawn. See Choose an art style.

Choosing an art style is free. But when you draw a character who doesn’t have a version in that style yet, making it costs 13 credits per character. Choosing the Your character's default style card avoids this cost.

Instead of naming a specific artist, pick a style with a similar feel from the categories, or upload your own picture in the My style tab. If you upload someone else’s art, make sure you have the rights to it.

Each panel can have its own style when you draw it in the Single Panel tab. Within one comic, though, sticking to one style usually reads more naturally.

The more specific the personality and sample lines, the more in character the replies get. Fill in Persona and Signature lines; even a few example lines make a big difference.

Click the same character’s Chat button again to continue your previous conversation.

Each account can have up to 3 worlds. Delete one you no longer use to make room. Worlds in the Trash don’t count, but they count again once you restore them.

That’s fine within the length limit, but Zennyang follows short, clear settings best. Put the key rules and mood up front.

For a one-shot, choose a world on the world card that appears when you send a story in that project. The card only appears if the project isn’t linked to a world yet and it hasn’t already asked in that conversation. Moving the one-shot into a series that’s in a world also links it to that world. For a series, you can add the whole series with Add to my world in the This story's world box on the series screen. See Series and episodes.

A world needs at least two characters for a relationship map. Add characters first with Add cast.

Relationships are used from the next time a scenario is planned; panels you’ve already drawn stay as they are. They’re only used in projects linked to that world.

Change the relationship’s How close they are now, and the new dynamic is used from the next time a scenario is planned. What happens in each episode builds up as Memories (events), and when an event changes how close two characters are, Zennyang takes that into account too. Click their line in the relationship map to see the change.

Memories only come from episodes linked to a world. Check that your project or series is linked to a world, then try Organize past episodes in the Chronicle to organize past episodes.

In the relationship map, remove memories that are wrong or no longer matter with Wrong memory, and they won’t be used from the next scenario on.

Other people can’t see your memories. The Chronicle is a Studio screen only you, the creator, can see.

A world is the stage for your story (setting, characters, relationships), and a series is a set of episodes that play out on that stage. You can run several series in one world. See Create a world.

People who aren’t saved as characters can look different from episode to episode. Save anyone who appears often as a character, and they’re easier to draw the same way in every episode. In a series that’s in a world, also add those characters to the world — the card for choosing characters shows only the world’s characters. See Create a character.

Click the ⋮ button (Change episode number) in the bottom corner of the episode’s thumbnail and pick a new number. If that number is free, the episode moves there; if another episode has it, the two swap places. You can undo right after.

Downloading doesn’t use credits. You can save the same comic as many times as you like.

On the Pro plan and above, images are saved without a watermark. Change your plan on the Pricing page (Change your plan), then download the same comic again to get a clean copy. Files you already saved don’t change.

For a carousel, choose One per panel. Note that One per panel saves each panel in your canvas shape, so 2:3 and 9:16 panels get cropped at the top and bottom in the Instagram feed. In that case, choose Custom and set Columns to 1, Rows to 1, and Page shape to 4:5 to get one uncropped 4:5 image per panel. The leftover space is filled with your Background color. To fit several panels in one post, choose Custom and then Instagram 4:5.

Choose Custom, pick A4 document, and save as PNG for the best quality.

Making a Reel video doesn’t cost any credits. The video is made on your own device (in your browser on the web), and that stays true no matter how many times you remake it.

The make button won’t work until at least 3 panels can go in the video. Panels without artwork, panels that weren’t drawn because of our safety policy, and panels you took out with Remove from video don’t count. To bring a panel back, pick it in the timeline and click Add to video. If you still need more, go back to the Webtoon tab and draw more panels.

Switching to another browser tab can pause it partway, so stay on this browser tab and make it again. If it still doesn’t work, try the latest Chrome or Edge.

You can’t add sound in the Studio’s Reel tab. When you post the saved video in the Instagram or TikTok app, add music on that app’s editing screen. If you post straight to a connected Instagram or Threads account, you can also choose a song under Reel video in the composer in the SNS Auto tab. That video is made fresh from the panels you pick in the composer, though, so the lengths, text, and stickers you set in the Reel tab aren’t included.

Files you already saved keep their watermark even after you upgrade. Download the same comic again. For a reel video, make the video again. If you still see the watermark, contact us.

Removing the watermark doesn’t cost credits. You only need the Pro plan or higher, and downloading again is free.

The Lite and Starter plans also add a watermark. To save without one, you need the Pro plan or higher. You can change your plan on the Pricing page (Change your plan).

Buying credits doesn’t remove the watermark. Purchased credits are for drawing, and watermark removal is a plan benefit.

You need at least 4 drawn panels to publish. Draw a few more, then click Publish again.

Each account can earn a publishing reward twice, for posts that meet the conditions. The post needs at least 4 images drawn on GenToon, from at least 4 drawings made in that project. If you’ve already received both rewards, or this post has already earned one, there’s no further reward. If your post qualifies and you still didn’t get it, contact us with the post’s link.

There’s no way to publish privately — published posts are visible to everyone. To stop showing a post, click Delete on it to take it down (your project stays in the Studio). To keep a comic to yourself from the start, download it instead of publishing.

Deleting a post doesn’t delete your comic. Only the post is taken down from the community, and the project stays in your Studio.

Publish as Series and your posts are grouped in the same series. To create episodes, see Series and episodes.

Posting panels you’ve already drawn doesn’t cost credits. Credits are only used when new art is drawn, as with automatic posting.

Right now you can post to Instagram and Threads. The TikTok and YouTube tiles show Coming soon and can’t be connected yet.

SNS automation is only in the web Studio. Comics you made in the app can be posted too, once you open them on the web with the same account.

Instagram only connects Business or Creator accounts, not personal ones. You can switch a personal account for free in the Instagram app, and your posts and followers stay. If you’d rather not switch, connect Threads, since it works with personal accounts. If the Instagram tile shows a lock, you’ve used all the accounts your plan can connect, so disconnect another account to make room.

Posts that already went up aren’t deleted. Disconnecting only stops the posts for that account that haven’t gone up yet.

You can pick several accounts in the composer. There’s a limit on how many you can pick at once.

Before saving, you can edit the fields yourself or use Pick again to try another way. Filling in with AI doesn’t cost credits, but if you try many times in a short while, you may need to wait a moment.

It’s dimmed when your connected account has fewer posts than the analysis needs. It shows how many you need and how many you have, so post more and try again, or fill it in another way. If you haven’t connected Instagram or Threads yet, you’ll be asked to connect one first.

You can only have one set of account settings. To change it, edit the one you have.

Partly posted means it went out to some of the accounts you picked but not others. The reason it missed is shown on that account’s line. Posting the same thing again to every account would post it twice to the accounts that already got it, so when you post again, pick only the accounts it missed in the composer.

The platform didn’t respond while posting, so GenToon is checking whether it actually went up. Posting it again could post it twice, so please wait until the check finishes. If it still says this after a long while, check in that app whether the post went up, and contact us.

You can cancel it with Cancel post as long as it hasn’t gone out yet.

Posting panels you’ve already drawn and making reel videos don’t cost credits.

Reel videos are never posted automatically. Automatic posting only sends photo posts; you post reels yourself after checking the video in the composer.

You may be out of credits, have required ad details left empty, have no account connected to post to, or have automatic posting turned off. The automatic posting card shows what’s blocking it.

The free post can be used once per account. If it ended before the art was finished (it failed on our side, or it closed before being drawn because its posting time had long passed), you can use it again.

When you follow someone, they get a follow notification. If you end up following each other, you both get a “you’re now friends” notification instead.

Removing a like also takes back the credits that like earned. The same goes for removing an author’s heart.

You get a notification when someone comments on your post. You can choose which notifications you get in Notification settings.

There are two kinds. A comment with the Cast label comes from a character who appears in that webtoon. One with the AI character label comes from a character of a creator who mutually follows the author and stopped by. Replying to a Cast comment as is calls that character, which costs credits. Learn more in Character comments.

AI writes them based on the character’s personality and the webtoon. They aren’t written by the creator.

If no reply came back, you weren’t charged. Credits are only used when a reply is actually posted.

You can only call characters who appear in that webtoon and whose chat the creator has made public. The character may also be unavailable right now.

Yes — click Reply under it. But when you reply to a comment with the Cast label, the character’s @name is already in the box. Sending it as is calls the character, so it replies again and 1 credit is charged, even on your own post. To reply without using credits, delete the @name before you send. Replies to comments with the AI character label are free.

You can’t hide a published post from your profile alone. To hide it, click Delete on the post to take it down from the community. The project stays in your Studio.

Your display name is the big name people see, and it can be the same as someone else’s. Your handle is the unique ID after the @, so no one else can have the same one.

Invite credits arrive the moment your friend signs up through your invite. Invites that didn’t qualify are listed on the Invite friends screen under Invites that didn't earn credits, marked No credits with a one-line reason, and that result won’t change, even if you wait or contact us. If your friend isn’t on that screen at all, their sign-up wasn’t connected to your invite. In that case, within a day of signing up, your friend can connect it in the GenToon app by going to the Profile tab › Invite friends and entering your code under Got an invite code?, or on the web by opening your invite link while signed in.

Send the link to friends signing up on the web, and the code to friends signing up in the app. It’s fine to send both.

Accounts in the GenToon partner program see a partner menu in that spot instead.

The Free plan also gets 150 credits every month.

You can change plans in the middle of a billing cycle. Upgrades take effect right away, and downgrades on your next billing date. See Change your plan for details.

Your works and characters stay when you cancel. When your paid period ends, you move to the free plan. If you then have more characters than the free plan’s limit (30), none are deleted, but you can’t create new ones until you have fewer than the limit. Cancellation and refunds

The price currency follows your browser’s language setting, not the site language. If your browser is set to Korean, prices show in won; otherwise, they show in US dollars, so changing only the site language doesn’t change the currency. If you’ve paid before, prices appear in the currency of the payment method you used.

Plan credits refill every month on your refill date. On a monthly plan, that’s your billing date. To see the date, click the credit number at the bottom left of the Studio to open My Credits. On a yearly plan you pay once a year, but credits still refill every month.

Unused plan credits don’t roll over. On your refill date, your plan credits are refilled to your plan’s monthly amount, and your purchased and gifted credits stay as they are.

Where your credits went is listed in your credit history. If you own a team workspace, images your teammates draw in it also use your credits. Those charges appear in the history of the teammate who drew them, not in yours. If there’s still a charge you don’t recognize, contact us and tell us roughly when it happened.

With zero credits, you can’t use features that cost credits, such as drawing. Wait for your next refill or earn free credits. Your works stay as they are.

Most unfamiliar charges can be identified from that line’s type and time. If you only drew panels but see a Character conversion line, a character was drawn in an art style for the first time, so its picture in that style was made first. That picture is reused for later panels, so you aren’t charged for it again. If you still can’t tell what it was, note the time and amount and contact us. We’ll look into it and get back to you.

Billing History shows payments — money that changed hands. This card shows credits. For receipts, see Payment history and receipts.

You can see the same Recent credit history in the app. Tap the Profile tab at the bottom of the app, then Subscription, and scroll to the bottom. In the app, recent entries show how long ago they happened, like “3h ago.”

If you create regularly, a plan gives you a lower price per credit. If you only need credits now and then, packs are more convenient. Topping up while you’re paying for a plan subscription gets you the subscriber price (it usually doesn’t apply to a plan you use through a coupon or pass). You can compare both on the Pricing page.

Purchased credits don’t disappear each month. Only plan credits reset monthly, and purchased credits stay even if you cancel your plan.

Purchased credits usually arrive as soon as the payment goes through. Refresh the page and check My Credits again. If they’re still missing, don’t pay again — contact us with the time and amount of the payment.

Credits you hold can’t be transferred to another person.

Your plan only changes once the payment goes through. For dollar payments, your plan doesn’t change unless the difference is charged. Check Billing History and Subscription after a little while, and if you were charged but the change didn’t apply, contact us.

You don’t get money back for the rest of your old period when you upgrade. On a monthly plan paid in won, a new billing period starts on the day you upgrade, and your remaining plan credits carry over to the new plan.

If you pay monthly in won or pay in dollars, you can upgrade while a cancellation is scheduled, and upgrading removes it so your plan keeps renewing. On a yearly plan paid in won, you can’t upgrade while a cancellation is scheduled — click Keep subscription first, then upgrade on Pricing. If you pay in dollars and try to downgrade, you’ll see a message that it can’t go through because of the scheduled cancellation, so click Keep subscription first here too. If you pay in won, scheduling a downgrade removes the scheduled cancellation, and the lower plan’s price is charged on your next billing date (for yearly plans, when the year ends).

Subscriptions started through the App Store or Google Play are changed or canceled in that store’s subscription settings.

Yearly plans still get their credits month by month. You pay once, but credits are refilled every month at your plan’s amount. You can see the next refill under Next credit refill in Subscription.

If you cancel at the end of the period, you keep getting credits every month until the year you paid for ends. If you got an early-cancellation refund, your plan ends when this month’s credit period ends; if you withdrew within 7 days of paying, it ends right away.

Before the renewal date, you can undo it with Keep subscription. You’ll find it in Subscription. If you received a refund for this payment, the cancellation can’t be undone.

Refunds go back to your original payment method once we’ve checked the request, and we email you the result. Depending on your card company, it can take a few more days for the money to show up.

Once you cancel, your subscription status changes to Active until period ends. You can check it in Subscription, and you also get a confirmation email.

Refunds go back to your original payment method once we’ve checked the request, and we email you the result. Depending on your card company, it can take a few more days for the money to show up.

Within 7 days of paying, you can still get a refund even if you used some credits. We subtract the credits you used and refund the rest. Contact us before the deadline to ask.

If you were charged again after canceling, we’ll look into it right away. Check your payments in Billing History, then contact us with the date and amount of the charge.

Receipt emails often land in the spam or promotions folder. Receipts for payments on the website go to the email address on your GenToon account; for purchases in the app, they go to the email of your Apple or Google account. If you signed up with Apple and chose to hide your email, emails may not be delivered. If Your email isn't reaching you appears at the top of the website, enter an address that works and click the link in the confirmation email sent there. After that, receipts from GenToon go to that address. If you still can’t find it, contact us with the payment date and amount.

If it’s a duplicate charge, we’ll refund it. Check that both lines show Completed in Billing History, then contact us with the time and amount of each. If you paid in the app (App Store or Google Play), Apple or Google handles refunds, so request one from your purchase history in that store.

It depends on how you paid. If you paid in Korean won, contact us under Payment Inquiry with your business details and the payment date, and we’ll tell you which document fits how you paid. For card payments, the card sales slip serves as your proof of purchase. If you paid in US dollars or in the app, see the sections for those payment methods above.

The date in your coupon list is when the coupon’s benefit ends. It isn’t the deadline for entering the code.

Coupons can’t be redeemed on the pricing page. On the web, redeem them under Coupons & Vouchers in Account › Subscription.

For subscriptions paid in Korean won, automatic payments pause during the pass and resume when it ends. Subscriptions paid in US dollars or through the App Store or Google Play are still charged on their usual billing dates during the pass.

Comment rewards are only given for comments you write after checking in that day. You can earn one per post, and on your own posts only when you reply to someone else’s comment. Once you’ve reached the daily limit, further comments don’t earn credits.

The check-in button disappears once you’ve checked in today and comes back the next day, Korea time. It may also stay hidden if other accounts on the same device or network have already collected today’s check-in reward. On a narrow screen, open the Studio’s left menu to see it.

No. Reward credits are added to your Purchased Credits, so unlike plan credits, which reset each month, they’re still there next month.

Character quests give your character experience points (XP), not credits.

Code emails often land in the spam or promotions folder. School and work mailboxes can delay or block outside mail, so wait a few minutes or try a personal email address. You can also use another sign-in method.

The sign-in window expires if it’s left open too long. Start again from the sign-in screen.

GenToon doesn’t use passwords. Sign in with the method you first signed up with, or get a code sent to the email you signed up with.

After you delete your account, you can’t sign up with the same email for 30 days. Delete your account

After you change your handle, you have to wait a while before changing it again. Until then, the Handle (username) field in the editor is locked, and a yellow note just above it shows how many days are left. The note says “Nickname,” but only your handle is locked — you can change your display name any time.

Profile photos must be JPG, PNG, WebP, or GIF files within the size limit. Try resizing a large photo and uploading it again.

On the website, your notification and email language changes separately from the site language. It only switches when you click Yes, switch in the prompt that appears when you change languages, and you can see the prompt again by choosing your current language from the list. If you also use the GenToon app, your notification and email language is set to the app’s language each time you start the app, so also set Profile › Language in the app to the language you want.

On the website, you change it with the globe icon in the top menu, not in settings. There’s no language option in Account. In the GenToon app, you can change it in Language on the Profile tab.

It’s expected that your inbox keeps notifications after you turn them off. The settings only turn off alerts sent to your phone or browser.

Promotional emails stop when you turn off By email. Turn it off under Advertising messages and click Save. You can also use the unsubscribe link at the bottom of any promotional email.

Your notification language is set separately from the site language. To change it, see Change your language.

When you delete your account, your community posts are taken down right away along with your projects. Comments you left on other people’s posts stay under the name Deleted user, so before you delete your account, delete any comments you want gone yourself or ask service@gentoon.ai to remove them.

You can’t restore a deleted account yourself. Your sign-in account and personal information are deleted right away. Contact service@gentoon.ai as soon as possible.

You can sign up with the same email again after 30 days. The new account starts from scratch.

The workspace button appears in the site’s top menu (not inside the studio) if your plan can create workspaces or you’ve already joined a team. Once you accept an invitation by clicking Join, the button shows up whatever your plan.

You can join a team on any plan, including the free plan, once you’re invited. Credits for drawing in team projects come out of the owner’s account.

Teammates can’t see your personal projects. Projects in Personal Space are visible only to you. To share one with your team, open that project card’s ⋮ menu on the Projects page and choose Move to Workspace.

If GenToon doesn’t respond, the connector is usually turned off in that chat. Turn on the GenToon connector in the chat. In ChatGPT, try calling it again with @GenToon.

Comics made in AI apps are saved as projects in Projects in your GenToon account. Open them in the Studio to keep editing.

The connector only works in apps where you signed in and allowed access. You can remove a connection at any time in Connected apps.

We reply to the email address you entered in the form. Check your spam and promotions folders, and if you entered the address wrong, contact us again with the correct one.

You can contact us from the app too: on the Profile tab, tap Contact us. To report a problem, choose Help Desk. Replies still come by email.

Canceling alone doesn’t request a refund. To ask for a plan refund (withdrawing within 7 days of payment, or an early-cancellation refund on a yearly plan) or a refund on credits bought on the website, open the Contact Us form and choose Payment Inquiry. If you paid through the App Store or Google Play, request the refund from that store. For the conditions, see Cancellation and refunds.

The project address is in your browser’s address bar while the project is open in the Studio. Copy the whole address (it contains /studio?projectId=) and paste it in. If there’s no projectId= in the address, the project hasn’t been saved yet, so just be sure to tell us when the problem happened.

For app problems, send the same details. In the app, go to Profile › Contact us › Help Desk and choose Bug before sending. The app adds your app version and operating system automatically, so just include your phone model. If you use Contact Us on the web instead, include your app version (shown at the bottom of My account in the app) and your phone model.

Even ordinary scenes can be blocked if a character looks young or something reads as revealing. An image added to the panel can also be the cause. Change the wording or remove a character, element, or photo from the panel and try again, and if it keeps getting blocked, contact us.

Panels that aren’t drawn because of our safety policy either aren’t charged or are refunded automatically. When you draw several panels at once, credits for all of them come out when drawing starts, and the blocked panels’ credits come back once everything is done. Check your credit history, and if the credits are still gone after drawing finishes, contact us with the time it happened.

Using other people’s works or characters without permission can infringe their copyright. Posts like that can be reported and removed from the community, so please use characters you created.