Contact support

Overview

If you can’t find an answer in the help center, ask the GenToon team directly through the Contact Us form. We reply to the email address you enter in the form. Replies don’t arrive as app notifications.

Contact support

Follow along as you use the contact form to send a question or problem to the GenToon team.

Get started

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Where to find it

• On most pages, there’s a round button with a cat picture in the bottom-right corner. Hover over it and you’ll see Contact Us. Some pages, such as the Studio and the community, don’t have it, so open it from another page.
• You can also use the Contact Us button near the bottom of help center pages.
• Or email us at service@gentoon.ai

Step by step

1. Click the cat button in the bottom-right corner, or the Contact Us button near the bottom of a help page, to open the contact form.

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2. Enter your Name and Email Address. This is where we’ll reply, so make sure it’s an inbox you can read.

3. Choose an Inquiry Type: General Inquiry, Bug Report, Feature Request, Payment Inquiry, or Other. A Feature Request may be posted on the Idea Board if the GenToon team picks it, so leave out personal details.

4. Describe what happened in Message, and add screenshots (JPG, PNG, WebP, or GIF) or PDFs under Attachments if they help. If your files add up to a large size, the message won’t send, so attach only what’s needed.

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5. Click Send and you’ll see Inquiry Submitted. We’ll reply by email as soon as we’ve looked into it.

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What to include for a faster answer

• Billing questions — the payment date and amount, and how you paid (Korean won, US dollars, or in the app).
• Credit questions — when credits were taken or didn’t arrive, and how many. A screenshot of that line in your credit history speeds things up.
• Errors and bugs — where you were, what you did, what happened, and a screenshot. For the full list, see What to include in a bug report.

Sending ideas and feedback

• To suggest a new feature or improvement, click GenToon suggestion box at the top right of the community to go to the Idea Board, then click Send a suggestion there (you need to be signed in). Suggestions the GenToon team picks go up on the Idea Board in your own words, with your nickname, for everyone to vote on, even before they’re adopted. You can hide your name, and if we adopt your idea, we’ll send you credits as a thank-you.
• You can also send quick feedback with Feedback at the bottom left of the Studio. If the GenToon team picks it, it can also go up on the Idea Board. It can’t take files, so send problems that need an answer, such as errors or payments, through the Contact Us form.

Good to know

FAQ