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Delete your account

How to delete your GenToon account, what gets deleted and what stays, and what to check before you delete.

Last updated October 30, 2026
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Overview

You can delete your account yourself in Account › My Account. Your sign-in account and personal information are deleted right away, so you can’t undo it yourself. Please check the points below before you delete.

Check before you delete

  • Any credits you have left are lost. Once your account is deleted, plan, purchased, and gifted credits can’t be returned. If there’s money you could get refunded — a subscription paid in the last 7 days, unused purchased credits, or a refund for ending a yearly plan early — contact us to ask for it before you delete. See Cancellation and refunds for the rules.
  • Deleting your account doesn’t cancel a subscription started through the App Store or Google Play. Be sure to cancel it in the store first. A subscription paid on the web is canceled when you delete, so you won’t be charged again.
  • Download any comics you want to keep first. Download your comic
  • After you delete your account, you can’t sign up with the same email for 30 days.

Step by step

  1. Click your profile photo in the top menu and go to Account.

  2. Scroll down the My Account page and click Delete Account. It’s just above Connected apps.

  3. Read the confirmation window again and confirm. When it’s done, you’re signed out and taken back to the home page.

What happens when you delete

WhatWhat happens
Email, name, profile photo, bioDeleted right away
Sign-in accountDeleted right away — you can’t sign in again
Your projects, characters, and image filesHidden right away, then permanently deleted after a set period
Posts and comments in the communityYour posts are taken down from the community right away, along with your projects. Comments you left on other people’s posts stay under the name Deleted user so conversations aren’t broken
Projects shared in a team workspaceStay in the workspace so your teammates can keep using them
Subscription and creditsMoved to the free plan, and any credits you have left are lost

For retention periods and the payment records we keep as required by law, see our account deletion page and Privacy Policy.

FAQ

Are my community posts and comments deleted too?
When you delete your account, your community posts are taken down right away along with your projects. Comments you left on other people’s posts stay under the name Deleted user, so before you delete your account, delete any comments you want gone yourself or ask service@gentoon.ai to remove them.
I deleted my account by mistake. Can I get it back?
You can’t restore a deleted account yourself. Your sign-in account and personal information are deleted right away. Contact service@gentoon.ai as soon as possible.
Can I sign up again after deleting?
You can sign up with the same email again after 30 days. The new account starts from scratch.

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